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post #1 of 71 (permalink) Old 04-01-2019, 10:15 AM - Thread Starter
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Anyone Buy Monitors from Amazon?

I currently have an Acer X27 that I ordered from Amazon. I tend to agree with what others say about it: astonishing picture when a game fully supports the HDR capabilities. I've honestly never seen better. It's not all sunshine and daisies though.

1. The stand, while looking very minimalistic and modern, seems ill-equipped to support the monitor itself. The monitor is very susceptible to wobble.
2. Every so often it seems to get confused and goes into a dark, super-contrast mode where it holds at 82 fps. Power cycling seems to cure it.
3. It seems like the monitor never truly goes into standby. The fan doesn't bother me but I notice in the morning before I power on my system the power brick is warm to the touch. Heat means power and power costs money.
4. My biggest complaint. Windows 10 DPI scaling (I am old and my eyes are not THAT good) is pretty hit or miss. Rough guesstimate, 50% of the non-gaming apps that I use have blurry text and poor scaling support.

Considering the $1800 this thing commanded, I am considering returning it. There is a catch however.

Before landing on the X27, I tried an XB271HU and two PG279QZ from Amazon. The Acer had pretty bad IPS glow (visible in daylit room whenever something dark was on screen). One Asus had a very bright, concentrated bit of backlight bleed about the size of a quarter. You could lessen the effect by pressing on the adjacent corner but it wouldn't stay that way. The other Asus had a large color temperature difference between the upper left and lower right corner. The effect was easily noticed while using any content with a white background (MS Office and almost any web page).

After I gave up on the third screen and sent it back, I received an email from Amazon which asked me to explain my return activity. After some Googling I found that the exact email I received serves as a final warning before they perma-ban you.

I responded with a detailed explanation of the monitor trouble and supplied any photos of the defects I had. They responded with a canned thank you message and everything has been fine since as far as I can tell.

Does anyone have any experience with this? I understand Amazon is trying to protect their bottom-line but at the same time I'm not really keen on keeping something in this price range that isn't meeting the mark.

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post #2 of 71 (permalink) Old 04-01-2019, 10:31 AM
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what does amazon have to do with these manufacturers though?

these are all independent companies that simply have their goods sold via amazon. It's not like a "MassDrop" or "MonoPrice" model.
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post #3 of 71 (permalink) Old 04-01-2019, 10:31 AM
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As long as you have valid defects which were causing you to return the monitors, you don't have anything to worry about. If you've been sending monitors back with no issues or "normal" levels of bleed/glow, then yeah Amazon probably has you flagged as someone abusing their return system and is keeping an eye on you, and rightly so.

Of the four issues you brought up about your current monitor, #2 is the only one which seems like it may be a valid issue. You should research that one more online to see what you can find before returning it. #1 is typical of most large monitors; put an arm on it if this is an issue for you. #3 seems like a non-issue, as the power brick on the AC adapter will typically be warm if plugged in. As long as the monitor itself properly goes into standby it's not drawing much if any power. You can test this with a current meter like a kill-a-watt device if this concerns you. #4 doesn't seem like anything specific to the monitor either, as there are tons of articles online detailing similar complaints with just about any 4K monitor.
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post #4 of 71 (permalink) Old 04-01-2019, 10:43 AM - Thread Starter
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Quote: Originally Posted by skupples View Post
what does amazon have to do with these manufacturers though?

these are all independent companies that simply have their goods sold via amazon. It's not like a "MassDrop" or "MonoPrice" model.
The PG279QZ actually is an Amazon-exclusive. It's essentially a PG279Q with some small differences to cut cost.

Quote: Originally Posted by tostitobandito View Post
#3 seems like a non-issue, as the power brick on the AC adapter will typically be warm if plugged in. As long as the monitor itself properly goes into standby it's not drawing much if any power. You can test this with a current meter like a kill-a-watt device if this concerns you.
The X27 and it's Asus cousin are a little different though. The fan does in fact keep going even after the monitor is powered off or enters standby. I don't know the specifics but I don't think these behave like a typical monitor when speaking about off/standby.

Quote: Originally Posted by tostitobandito View Post
As long as you have valid defects which were causing you to return the monitors, you don't have anything to worry about. If you've been sending monitors back with no issues or "normal" levels of bleed/glow, then yeah Amazon probably has you flagged as someone abusing their return system and is keeping an eye on you, and rightly so.
I wondered this too. Even in the reviews for these things you can see the cell-phone images of the glow/bleed at high brightness, black screen, dark room. I imagine that would make nearly any IPS monitor look a little less than stellar. I can see how Amazon could get tired of people jumping on that bandwagon.

For me, I had to notice it after setting the monitor up to my liking, while doing the things I normally do in the place I normally do them. Of course this is a subjective matter but based on my experience with IPS panels, it was excessive. To make sure I wasn't just being too anal, I grabbed my 'who cares - it's a monitor' wife and she was able to spot the trouble immediately.


Last edited by MNiceGuy; 04-01-2019 at 10:47 AM.
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post #5 of 71 (permalink) Old 04-01-2019, 10:48 AM
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it takes an incredibly high return ration to trigger amazon's flag. Trust me, it took about 5K worth of not-broken returns over a summer.
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post #6 of 71 (permalink) Old 04-01-2019, 12:06 PM - Thread Starter
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Quote: Originally Posted by skupples View Post
it takes an incredibly high return ration to trigger amazon's flag. Trust me, it took about 5K worth of not-broken returns over a summer.
That's interesting. In 12 months for me:

1. PS4 game arrived in a smashed case: $20
2. PS4 game - seller sent EU version: $20
3. Xbox One PSU had a faulty fan: $25
4. The monitors: $1650

One was entirely my fault. I bought a GCHD (Gamecube HDMI adapter) which wouldn't reliably go into progressive mode. After the replacement unit did the same thing I ended up tracing the problem to my receiver. $150

To your point, I don't really use Amazon for much so if it's ratio-based then could explain why I got some attention.


Last edited by MNiceGuy; 04-01-2019 at 12:10 PM.
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post #7 of 71 (permalink) Old 04-01-2019, 01:07 PM
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I would return it and, if Amazon banned me, it would be no great loss. Except for e-books, I avoid Amazon like the plague anyway.

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post #8 of 71 (permalink) Old 04-01-2019, 01:30 PM
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Quote: Originally Posted by MNiceGuy View Post
That's interesting. In 12 months for me:

1. PS4 game arrived in a smashed case: $20
2. PS4 game - seller sent EU version: $20
3. Xbox One PSU had a faulty fan: $25
4. The monitors: $1650

One was entirely my fault. I bought a GCHD (Gamecube HDMI adapter) which wouldn't reliably go into progressive mode. After the replacement unit did the same thing I ended up tracing the problem to my receiver. $150

To your point, I don't really use Amazon for much so if it's ratio-based then could explain why I got some attention.
Eventually they do ban you. It happened to me a few years ago. It was over a period of 2 years that I had 4 monitor returns and 3 television returns due to the usual defects found in these monitors/TV's. Every time I needed to contact Amazon about the issue I was immediately offered a refund or replacement. Eventually I got an email stating my Amazon account had been permanently banned. No way to explain or plead my case, just banned. I tried to contact them by phone but was told that department doesn't accept calls and their decision was final. I used them for quite a lot to the tune of about 250k over 10 years. Didn't matter, the ban is permanent and impossible to reverse. They won't care how much you have spent. So yes be careful, or they'll cut you off. For ever. Greedy idiots that they are.

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post #9 of 71 (permalink) Old 04-01-2019, 01:39 PM
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I believe it's all automatic even the emails that get sent, who knows if an actual person reads your replies but the replies from them I think are again automated. Humans cost too much compared to a simple program that can handle this.
You return a few products as defective in short period of time, one after the other for example when trying to get a monitor that is not defective and the system will detect this activity ignoring any valid reasons or humans checking the products you returned, they just don't care nor always have the man power to deal with returns. Always try send them proofs, photos, if they bugger you with the unusual activity nonsense, again reply to them explaining what you did and that it is not your fault that the products they are selling are faulty due to manufacturer's lack of QC.

Buying monitors from Amazon, you're gonna get this email from them sooner or later. Monitors in general have atrocious/non-existent QC and some product ranges are outright designed as defective, companies just don't care, neither manufacturers to fix their issues with new revisions or large sellers such as Amazon to push manufacturers for better quality products.

Amazon itself is doing plenty shady stuff, selling open box and used as new, etc.

Their customer service may be trained to be customer friendly and super American style polite with their templated emails but deep down it's as cut throat as it gets. They don't want to bleed any more money than necessary, they essentially bleed money in etail/retail to kill competition...

That's not to say that other small companies are unable to compete on prices and availability. They do exist but not in every country with as good customer service.
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post #10 of 71 (permalink) Old 04-01-2019, 02:17 PM - Thread Starter
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After doing some reading it seems like post-ban you really don't have a lot of options to reverse it. There are some exceedingly rare examples I've found where Amazon did in fact reverse the ban but little detail was given on how that was accomplished.

I understand that Amazon almost certainly has people that abuse the return system and I also understand that allowing them to do so can get expensive. In my case, I'm not attempting to abuse anything. If a product arrives smashed, it's going back. If it's not what I ordered, it's going back. If something doesn't seem to be working right, it goes back. That's how I've always treated 'new' purchases.

These monitors were not up to par for a $600-700 product although Amazon's reviews for each model would tend to disagree with me. The defects I mentioned are mirrored by others but overall most that buy them like them. Either I have incredibly bad luck or your average person is fine with the abnormalities that bothered me. Regardless, I can see where I'm bucking the trend.

The thing that gets me though is the lack of any transparency surrounding the ban policy. I didn't even know such a thing could happen before I got the break-up email. Considering my very low Amazon usage, I wouldn't have even considered buying a high-dollar GSync screen (not exactly renowned for QC) if I knew my account status would be at risk in the event I got a dud or several duds.

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