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have my kids taken over my internet?

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post #1 of 13 (permalink) Old 08-18-2017, 10:21 AM - Thread Starter
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hey.

my computer is super laggy on the internet. movies buffer all the time. i get 300 ping on games.

i have charter spectrum internet and get 60 down via google speed test when all other devices are turned off. when my kids have there computers turned on i get 10 down and 3 up.


One of the kids has a program called net balancer running. could this be doing anything?



anyone have any ideas?

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post #2 of 13 (permalink) Old 08-18-2017, 10:25 AM
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have you tried trial and elimination of what computer is causing the biggest slow down? powering on one at a time and checking. Net Balancer might be playing a roll, but its usually just supposed to balance network traffic on your computer, not the network.


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post #3 of 13 (permalink) Old 08-18-2017, 10:34 AM
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Depending on your router options - you may be able enable QOS and throttle their connections so that the bandwidth is shared more fairly.
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post #4 of 13 (permalink) Old 08-18-2017, 10:40 AM
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I remember the day when you would send them to their rooms and tell them no internet biggrin.gif

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post #5 of 13 (permalink) Old 08-19-2017, 07:12 PM
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Quote:
Originally Posted by destro777 View Post

hey.

my computer is super laggy on the internet. movies buffer all the time. i get 300 ping on games.

i have charter spectrum internet and get 60 down via google speed test when all other devices are turned off. when my kids have there computers turned on i get 10 down and 3 up.


One of the kids has a program called net balancer running. could this be doing anything?



anyone have any ideas?

oh yeah it can do a lot:
https://netbalancer.com/docs#netbalancer_app-what_those_limits_and_priorities

Remember the golden rule of statistics: A personal sample size of one is a sufficient basis upon which to draw universal conclusions.
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post #6 of 13 (permalink) Old 08-19-2017, 07:41 PM
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I also have Timewarner / spectrum and have encountered slow downs and high ping lately (few days). After some research I've noticed that my connection to my teamspeak server shows that I was dropping 15% to 35% of all my packets that were being transferred. Others on the teamspeak server could hear me but extremely choppy and laggy, they could barely make up what I was saying. keeping in mind, I have the 300mbps down package, I decided to contact Support after factory resetting the router / etc... and turns out there was some sort of outage in my area that was causing this. took about 2 days or so for them to clear what ever was wrong.

TLDR: might be something wrong on your ISP side causing the issue as it was with mine.

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post #7 of 13 (permalink) Old 08-21-2017, 04:22 PM
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Charter is absolutely terrible (screw the "Spectrum" rebrand). Unfortunately in my neck of the woods, they are the only ISP without a bandwidth cap AND they offer the fastest speeds, by far.

I am constantly having problems with their terrible internet service. I've mostly lived in the same area for a long time, and it didn't used to be this bad, but the service was never good and it's too expensive (having used their cable internet since around year 2000 here). They've even had the same upload speeds since roughly the year 2000 and they are stuck on 5mbps UP which is fricken terrible in 2017. Anyway, I've had numerous symptoms. One included my internet slowing to a crawl even though I'm supposed to be getting 60mbps, having random days where it's stuck at 3mbps all day. We don't get their TV service (because we don't want our bill to be $170/mo) and stream everything using Chromecasts, Netflix, Hulu and Amazon Prime. So when our internet is this f-ing slow we lose TV too essentially. To solve the issue we had to call and I had to deal with a robot A.I. for a half hour before finally being allowed to talk to a real person, who immediately noticed the difference and fixed it by remotely resetting the modem. Unfortunately, that didn't totally stop the problem, and within a month's time we had very slow internet again for a period of days. We finally called and a tech came out, he was only here 20 mins and didn't even come to the door, did something to our line on the side of the house and it's been mostly good ever since. I read on NextDoor here that they talked to someone and they told them that Spectrum works differently now and there is legacy equipment attached to some houses from Charter and it can cause these slowdowns. I'm betting that's what the tech who came here did, removed some junk and it fixed the problem.

They are also constantly having issues with our network and our city. During peak hours (6pm-8pm), oftentimes our internet slows to a crawl. Simply put, the infrastructure isn't really there to support so many houses with the service. We are very behind countries like Japan and Norway in this regard.

They sometimes also like to take the service totally down so my modem won't connect late at night, (3AM or so), when most people are asleep, but when I'm usually awake watching stuff on my couch. frown.gif

Your problem, however, sounds more like the effects of this NetBalancer program. Make whoever is using it uninstall it. Check to make sure people aren't downloading large files simultaneously or streaming HD video on multiple computers (the Charter line can handle this at full speed but your router and Wifi probably can't if multiple computers/phones are doing this at the same time). QoS is a good recommended solution if your router supports it. If stopping this activity doesn't solve the problem, you may need to run speed tests (Speedtest.net) to make sure you are getting the full speed you paid for from Charter. If not, then you may be experiencing similar problems to what I did and may need to call Charter to resolve the issue.

Hope this helps. smile.gif

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post #8 of 13 (permalink) Old 08-21-2017, 04:59 PM
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Yeah get rid of netbalancer, it's not helping.

If it's not broken, you haven't fixed it enough.


https://www.overclock.net/forum/rigbu...&rigid=4479739
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post #9 of 13 (permalink) Old 08-22-2017, 05:50 AM
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Problem could easily be someone downloading torrents, or even from websites themselves.

Enact a QoS.
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post #10 of 13 (permalink) Old 08-22-2017, 06:09 AM
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I think a lot of people are ignoring the real issue here besides the three folks who read your whole post. I don't think it's an ISP issue, more like OP's kid is throttling everyone's speed with his "net balancer" program. Get rid of the program and I bet your issues will go away.

I would also reiterate that you should see if your router has a device monitoring tool to track down who/ what device is using the most bandwidth.

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