New 9980XE 00 Error code and it turns out to be a fake cpu! - Page 3 - Overclock.net - An Overclocking Community

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New 9980XE 00 Error code and it turns out to be a fake cpu!

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post #21 of 53 (permalink) Old 03-04-2019, 04:51 AM
 
 
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The motherboard being dead could have come from the fake cpu. Shorted pins or what not. The gpu and other components should be fine.

Sorry about the terrible news, just an awful situation.

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post #22 of 53 (permalink) Old 03-04-2019, 04:59 AM - Thread Starter
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Thank you, it is frustrating as hell........

It smells like burned plastic but I can't find out the exact point of it.

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post #23 of 53 (permalink) Old 03-04-2019, 05:11 AM
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Quote: Originally Posted by Nihaan View Post
Great.......

Now my motherboard is dead and I don't think this is a coincidence.

What kind of damage can a fake cpu cause to the rest of the system a part from motherboard? I'm assuming it effects vrm or pins and probably it pulls so much voltage because of that. Can it effect rest of the parts such as gpu, rams, ssds etc.

Can someone provide technical information regarding this ?

Thanks.
Quote: Originally Posted by Nihaan View Post
Thank you, it is frustrating as hell........

It smells like burned plastic but I can't find out the exact point of it.
It’s difficult to diagnose over the internet. It’s easy to kill a motherboard with a fake CPU, but it depends on what was underneath the IHS or more specifically what the pads on the bottom of the CPU were connected to. Many things can go wrong.

It’s definitely possible to burn a trace if one or multiple of the VDD pins on the socket were connected to ground pins. I think it would typically trigger overcurrent protection if you have a decent PSU, but it’s not impossible.

But yeah, it depends on what is underneath that IHS. I’d definitely contact Amazon about it. I don’t think Intel can do much about this. They don’t hold responsibilty if they didn’t directly supply the chip.

 



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post #24 of 53 (permalink) Old 03-04-2019, 05:20 AM
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Quote: Originally Posted by Nihaan View Post
Thank you, it is frustrating as hell........

It smells like burned plastic but I can't find out the exact point of it.
Rule n. 1 when CPU is just a piece of metal that looks like a CPU, don't put it into MB more than once. That error wasn't there for no reason.

Also show us photo of the bottom of the CPU.


Kinda wonder if someone extracted RF ID chip, or if they got correct batch of RF ID chips. Of course that chip will not help normal user.
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post #25 of 53 (permalink) Old 03-04-2019, 05:22 AM - Thread Starter
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Quote: Originally Posted by TheBlademaster01 View Post
It’s difficult to diagnose over the internet. It’s easy to kill a motherboard with a fake CPU, but it depends on what was underneath the IHS or more specifically what the pads on the bottom of the CPU were connected to. Many things can go wrong.

It’s definitely possible to burn a trace if one or multiple of the VDD pins on the socket were connected to ground pins. I think it would typically trigger overcurrent protection if you have a decent PSU, but it’s not impossible.

But yeah, it depends on what is underneath that IHS. I’d definitely contact Amazon about it. I don’t think Intel can do much about this. They don’t hold responsibilty if they didn’t directly supply the chip.
Thank you for your comment both you and MrTOOSHORT were helpful. I will have a ''meltdown'' here sooooooooooooooon!

I will just go to gym for my regular training and forget about this for a few hours. I need to clear my head and relax a bit otherwise I will be so rude to whoever answers my call, after that I will give a call to Amazon. Do I need to wait a regular hour for this since I live in EU ? Or can I call anytime that I want? and which department should I talk to?

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post #26 of 53 (permalink) Old 03-04-2019, 05:30 AM
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Quote: Originally Posted by Raghar View Post
Rule n. 1 when CPU is just a piece of metal that looks like a CPU, don't put it into MB more than once. That error wasn't there for no reason.

Also show us photo of the bottom of the CPU.


Kinda wonder if someone extracted RF ID chip, or if they got correct batch of RF ID chips. Of course that chip will not help normal user.
Can’t really blame this on the user. He trusted amazon and maybe isn’t all that experienced in building systems / working with electronics. Could have happened to me as well a couple of years ago. Luckily people weren’t as advanced at producing fake CPUs back then.

Quote: Originally Posted by Nihaan View Post
Thank you for your comment both you and MrTOOSHORT were helpful. I will have a ''meltdown'' here sooooooooooooooon!

I will just go to gym for my regular training and forget about this for a few hours. I need to clear my head and relax a bit otherwise I will be so rude to whoever answers my call, after that I will give a call to Amazon. Do I need to wait a regular hour for this since I live in EU ? Or can I call anytime that I want? and which department should I talk to?
The people who did this are disgusting. Just try to stay polite but resolute with the customer service of Amazon. Explain them what happened as well and rational as you can (it will increase your credibility). But you have to be firm in actually demanding a solution for your problem. They messed up your shipment. It’s normal to make this mistake (even for people who built a couple of systems before).

E:

Also point them to this thread.

 



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post #27 of 53 (permalink) Old 03-04-2019, 05:37 AM
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Get your money back, buy elsewhere. Don't wait for Amazon to get more stock. Don't wait for Intel to do anything about it either.

Edit: Just read that the board isn't working. Inform amazon. Perhaps you can get a claim for damages. I once used a cable supplied with an old CoolerMaster Chassis. It fused to my PSU. CoolerMaster send me a free PSU, their current flagship at the time, no questions asked, after I supplied an image to them during a chat over email.

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Last edited by BradleyW; 03-04-2019 at 05:42 AM.
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post #28 of 53 (permalink) Old 03-04-2019, 06:01 AM
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Amazon is very good about returns like this in my experience, they were extremely good to me for my 9900k that got lost in a blizzard - they just sent me another without even asking any questions.

| This Cannot Continue | We Are Become As Gods | This Cannot Continue |

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Ex: '07 Fiat Palio, '07 Honda Accord Type-S
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Intel 2500K 5Ghz
Motherboard
ASUS P8P67 Pro
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EVGA 1080 Ti FTW3
RAM
G.Skill RipJaws X 2133Mhz 16GB
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WD Red 8TB
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Hyper 212
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post #29 of 53 (permalink) Old 03-04-2019, 06:28 AM - Thread Starter
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Quote: Originally Posted by Raghar View Post
Rule n. 1 when CPU is just a piece of metal that looks like a CPU, don't put it into MB more than once. That error wasn't there for no reason.

Also show us photo of the bottom of the CPU.


Kinda wonder if someone extracted RF ID chip, or if they got correct batch of RF ID chips. Of course that chip will not help normal user.
Thats the thing I didn't realize that it had a sticker on top of it. It was looking fine and since cpu was coming directly from Amazon with unbroken seals it didn't come to my mind. When I saw the sticker I pulled it off and thats when I started to suspect something fishy about it. I wish I could take a picture of it before I applied thermal paste. It looked so perfect.

Ofc I will attach some photos here so everyone can take a look and help me to identify it.

Quote: Originally Posted by TheBlademaster01 View Post
Can’t really blame this on the user. He trusted amazon and maybe isn’t all that experienced in building systems / working with electronics. Could have happened to me as well a couple of years ago. Luckily people weren’t as advanced at producing fake CPUs back then.



The people who did this are disgusting. Just try to stay polite but resolute with the customer service of Amazon. Explain them what happened as well and rational as you can (it will increase your credibility). But you have to be firm in actually demanding a solution for your problem. They messed up your shipment. It’s normal to make this mistake (even for people who built a couple of systems before).

E:

Also point them to this thread.
Thank you for your suggestions when I'm back I will make the phone call and hopefully they can solve this. But whoever is behind this needs to be punished. I hope both Intel and Amazon can help me with that.
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post #30 of 53 (permalink) Old 03-04-2019, 06:33 AM
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Damn that looks so similar, if not exactly the same, to a real 9980XE.



| This Cannot Continue | We Are Become As Gods | This Cannot Continue |

Vehicles:
Current: None.
Ex: '07 Fiat Palio, '07 Honda Accord Type-S
Illya
(26 items)
Yuki
(23 items)
CPU
Intel i9 9900K @ 5.2Ghz
Motherboard
Gigabyte Aorus Master
GPU
EVGA 1080 Ti FTW3
RAM
G.Skill Trident Z 32GB 4000Mhz
Hard Drive
Samsung 970 Pro 512GB
Hard Drive
Samsung 850 Evo 1TB
Hard Drive
WD Red 8TB
Power Supply
Seasonic Prime Titanium 850W
Cooling
EK Velocity CPU Block
Cooling
EK 1080 Ti FTW3 GPU Block
Cooling
HardwareLabs GTX420
Cooling
HardwareLabs GTS280
Cooling
HardwareLabs GTS140
Cooling
EK D5 140 Glass Pump/res
Case
Phanteks Evolv X
Operating System
Windows 10 Pro
Monitor
Asus ROG Swift PG279Q 165Hz 1440p
Monitor
I-INC 1920x1200 TN 27"
Keyboard
Ducky One 2 Midnight
Mouse
Logitech G502
Mousepad
CoolerMaster Swift-RX XL
Audio
Sennhesier HD650
Audio
Schiit Jotunheim Amp/DAC
Audio
Samson C01U Microphone
Audio
Edifier R1700BT
Other
Oculus Rift
CPU
Intel 2500K 5Ghz
Motherboard
ASUS P8P67 Pro
GPU
EVGA 1080 Ti FTW3
RAM
G.Skill RipJaws X 2133Mhz 16GB
Hard Drive
120GB Corsair Neutron GTX
Hard Drive
Samsung 850 Evo 1TB
Hard Drive
WD Red 8TB
Power Supply
EVGA G3 850W
Cooling
Hyper 212
Cooling
EK Vardar fans
Case
Corsair 270R w/TG mod
Operating System
Windows 10
Monitor
Asus ROG Swift PG279Q
Monitor
I-Inc 1200p
Keyboard
Razer BlackWidow 2013
Mouse
Logitech G502 Proteus Spectrum
Mousepad
CoolerMaster Swift-RX XL
Audio
Sennheiser HD650
Audio
Schiit Jotunheim Balanced DAC + Amp
Audio
Edifier R1700BT Speakers
Audio
Samson C01U Microphone
Other
Oculus Rift
Other
PS4 Controller
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