New 9980XE 00 Error code and it turns out to be a fake cpu! - Overclock.net - An Overclocking Community

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New 9980XE 00 Error code and it turns out to be a fake cpu!

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post #1 of 54 (permalink) Old 03-03-2019, 01:12 AM - Thread Starter
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New 9980XE 00 Error code and it turns out to be a fake cpu!

Hello

I bought a new cpu and motherboard yesterday. I tried to install it but it keeps giving cpu error code: 00, meanwhile fans and gpu are running. After trying everything on motherboard I went ahead and used my old 7920X instead of 9980XE. It worked flawlessly so I found out that cpu had an issue.


After that I decided to check cpu to see if something is wrong with it before I contact Intel for an RMA then I realized that it had a sticker on it. I pulled it off and all the writings came off together with it. Is this even normal? I haven't seen anything a sticker on a cpu before. It is not plastic so I'm not sure if that is a flaw during production or something else.

Box was perfectly fine, it wasn't altered. Seal wasn't broken but after seeing that sticker on top of it, I started to have doubts about this cpu. ID and writings on the sticker is also matching the serial information on the box.

Can someone with 9980XE provide information about this?

I'm attaching a few photos to show you what I'm dealing with.
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Last edited by Nihaan; 03-03-2019 at 02:47 PM. Reason: update...
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post #2 of 54 (permalink) Old 03-03-2019, 01:20 AM
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Where did you buy it from?

Jack the Ripper
(7 items)
CPU
2950x 4.225 @ 1.4v w/ EK Supremacy Rev. 2 block
Motherboard
Asrock X399M
GPU
Vega 64 @ 1710/1150 w/ EK Supremacy water block
GPU
Vega 64 @ 1710/1150 w/ EK Supremacy water block
RAM
XPG D10 32GB DDR4 @ 3400MHZ
Power Supply
EVGA G2 1300W
Case
Fractal Design Meshify C Mini
▲ hide details ▲
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post #3 of 54 (permalink) Old 03-03-2019, 01:24 AM
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No way the put a "sticker" on that CPU. You are going to want to have a talk with the person that sold it to you. Did you use a marker to mark out the serial and stuff on the actual box and CPU sticker? That may make returning it more difficult.

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post #4 of 54 (permalink) Old 03-03-2019, 01:39 AM - Thread Starter
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No I just edited it on the photo I bought it from Amazon and Amazon.com was the seller. It is brand new.

This is the product photo on amazon.com. Other pc and tech stores are also using the same image. After I took off the sticker it looks exactly like the same. Its size and everything is matching 9980XE but it had a stupid sticker on for some reason. Thats the odd part that I can not explain.
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Last edited by andrews2547; 03-04-2019 at 07:21 AM.
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post #5 of 54 (permalink) Old 03-03-2019, 02:23 AM
 
 
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Mine no sticker at all. Same cpu, bought from Newegg.ca. About it not working maybe, update the bios. Although mine still worked with an old bios(Apex Rampage VI Apex), updating to latest has helped the cpu perform better.

9980XE  •  APEX VI  •  3600CL15  •  KPE 2080TI HC  •  34GK950F-B  •  905P AIC  •  1600T2  •  800D


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post #6 of 54 (permalink) Old 03-03-2019, 02:56 AM
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Return the CPU to Amazon. It’s a scam. The writing is etched into the IHS normally. The writings were never on the IHS in your case, just on the sticker.

 



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post #7 of 54 (permalink) Old 03-03-2019, 03:04 AM - Thread Starter
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Quote: Originally Posted by MrTOOSHORT View Post
Mine no sticker at all. Same cpu, bought from Newegg.ca. About it not working maybe, update the bios. Although mine still worked with an old bios(Apex Rampage VI Apex), updating to latest has helped the cpu perform better.
I already did that but it just gives 00 error no matter what I try.

Quote: Originally Posted by MrTOOSHORT View Post
Mine no sticker at all. Same cpu, bought from Newegg.ca. About it not working maybe, update the bios. Although mine still worked with an old bios(Apex Rampage VI Apex), updating to latest has helped the cpu perform better.
Also do you have a picture of your cpu? Does it have a flat surface with no hole or does it have a hole? Do you remember how many security seals it had? Did it have security seals for the inner box?

Quote: Originally Posted by TheBlademaster01 View Post
Return the CPU to Amazon. It’s a scam. The writing is etched into the IHS normally. The writings were never on the IHS in your case, just on the sticker.
But how could that be? Cpu is exactly the same, security seal was on, ID is matching, box was unopen and I am always careful with such things. Also I didn't purchase it from a 3rd party seller, it was directly from Amazon.


Last edited by andrews2547; 03-04-2019 at 07:22 AM.
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post #8 of 54 (permalink) Old 03-03-2019, 03:10 AM
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Maybe manufacturing problem? the protecting sticker on the IHS material wasn't peeled before etching?
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post #9 of 54 (permalink) Old 03-03-2019, 03:21 AM
 
 
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No picture sorry, but yes there is a little hole on the IHS. Just a seal on the box, plastic clips with the inner box.

You see a hole mark on your sticker but nothing on your IHS. Looks like a fake cpu to me. Just the sticker alone means scam. Never seen a sticker on the IHS on a cpu in my life.

Scam most likely happened at the factory.

9980XE  •  APEX VI  •  3600CL15  •  KPE 2080TI HC  •  34GK950F-B  •  905P AIC  •  1600T2  •  800D


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post #10 of 54 (permalink) Old 03-03-2019, 03:23 AM
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Quote: Originally Posted by Nihaan View Post
Also do you have a picture of your cpu? Does it have a flat surface with no hole or does it have a hole? Do you remember how many security seals it had? Did it have security seals for the inner box?



But how could that be? Cpu is exactly the same, security seal was on, ID is matching, box was unopen and I am always careful with such things. Also I didn't purchase it from a 3rd party seller, it was directly from Amazon.

Even if it was a manufacturing issue, that is still a reason to RMA it. Of course that would still not solve the issue you are having (unless there were further issues making it DoA).

I just want to say that the parties making counterfeit CPUs are getting more advanced and it isn’t the first time Amazon is hit by these issues.

 



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