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How to install ASUS Thunderbolt 3 card on an ASUS X99 MB

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post #51 of 77 (permalink) Old 08-20-2018, 07:41 PM
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Update:

I had the Gigabyte Alpine Ridge thunderbolt card working for a while and today it gave out again out of the blue. It's been a couple days since I used the thunderbolt device but when I plugged it in, I realized it's not showing up in the thunderbolt software anymore. The bios still detects the card but windows refuses to show the controller. I'm at my wits end with Thunderbolt 3.0

Both the software is showing up as blank and I've got a "network controller" under other devices that doesn't seem to have a driver. I wonder if some windows update broke the Thunderbolt 3.0 card or if the card just died on me.
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post #52 of 77 (permalink) Old 08-21-2018, 12:51 AM - Thread Starter
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Quote: Originally Posted by Syan48306 View Post
Update:

I had the Gigabyte Alpine Ridge thunderbolt card working for a while and today it gave out again out of the blue. It's been a couple days since I used the thunderbolt device but when I plugged it in, I realized it's not showing up in the thunderbolt software anymore. The bios still detects the card but windows refuses to show the controller. I'm at my wits end with Thunderbolt 3.0

Both the software is showing up as blank and I've got a "network controller" under other devices that doesn't seem to have a driver. I wonder if some windows update broke the Thunderbolt 3.0 card or if the card just died on me.
Humm mine is still up and running, have all the latest windows updates as well. Try updating Windows again or check to see if an install failed.

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post #53 of 77 (permalink) Old 08-21-2018, 01:24 PM
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asus ThunderBoltEX 3 card is a lost cause

I really appreciate your efforts and updates, @JMTH . Can't tell you how many times I've visited this post due to issues stemming from my asus ThunderBoltEX 3 card. Your post certainly helped with installation, but cannot say the same for the inexcusable, worthless hardware from asus. I'm going to try the Gigabyte Alpine Ridge card and cross my fingers.

If anyone else needs an additional recommendation to STAY FAR AWAY from the asus ThunderBoltEX 3 card, here goes...

In my experience, the asus ThunderBoltEX 3 card is a lost cause. I phoned Asus today and reached 'Tech 3 Priority' Support (whatever that means) to RMA my second ThunderBoltEX 3 card and the rep specifically said:
There are no problems with the Asus ThunderBoltEX 3 Card. We have not heard of, or know of any issues with the card.
I asked, "Have you looked online in any forums? There are issues being reported everywhere. I'm having to send my 2nd card in for RMA in the span of 2 months."
Asus rep response: There aren't any problems being reported with the Asus ThunderBoltEX 3 Card, but thank you for bringing this issue to our attention.

Worst part of the RMA; because the card was included with my X99 Deluxe II purchase, they require I send the motherboard in as well for testing. I just got my motherboard and thunderbolt 3 card back from repair from the previous RMA 3 weeks ago, and now I have to send it in again.

Thanks asus.

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post #54 of 77 (permalink) Old 08-21-2018, 01:52 PM
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I gave up on my Asus TB3 card long ago, after a long and fruitless battle. If I were you, instead of sending the card back to Asus, I would send it to the trashcan and move on. There is NO WAY I would pull my MOBO and send it to them just to get that piece of crap TB card looked at. I highly doubt they are going to "fix it" anyway. Mine came packaged with my X99 Deluxe II. I really didn't need it - I just figured I might as well hook it up since it came with the MOBO. This was with a 5820K (28 PCIE lanes) and 2 GPUs in Cross Fire. Needless to say, it did not end well. To be fair, I did get it running, but it was not consistent. There seemed to be issues with PCIE power management settings getting changed. Not worth the effort. YMMV...

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post #55 of 77 (permalink) Old 08-25-2018, 11:31 AM - Thread Starter
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Yeah I wouldn't send it back either. Your experience mirrors my own with ASUS tech non-support. I went through no less then 30 emails with them to get one of three answers that were all wrong.

1. Your mobo does not support TB3, then why is it listed as supported in the mobo docs?
2. You did not install the board correctly, I followed the steps you sent multiple times to no avail.
3. You did not install the right software/drivers, well I downloaded them from ASUS's web site so...

They know there is a design flaw but instead of bringing it to light and fixing it they play dumb until the customer gives up. Cheaper to piss off the few customers that use the adapter then to face the music.

I personally will never buy anything TB3 from ASUS and I am borderline even purchasing another mobo from them, but I am only 1 in a 1000 that use TB3 so they don't really care. Got to love the corporate mentality hehe.

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post #56 of 77 (permalink) Old 08-28-2018, 03:04 PM
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hi
i have same issue here ..
my configuration is
ASUS Rampage V Edition 10 with that ThunderboltEX 3 Card
and i did all the steps that mentioned by JMTH
the card is detected in windows and the USB 3.1 Type A and Type C deliver only power and NO Data
Harddisks is not working although when i connect a mobile i got it charging
so what i can do ?
Thanks in advance
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post #57 of 77 (permalink) Old 08-30-2018, 12:10 AM - Thread Starter
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Quote: Originally Posted by AHMAD_ESLIM View Post
hi
i have same issue here ..
my configuration is
ASUS Rampage V Edition 10 with that ThunderboltEX 3 Card
and i did all the steps that mentioned by JMTH
the card is detected in windows and the USB 3.1 Type A and Type C deliver only power and NO Data
Harddisks is not working although when i connect a mobile i got it charging
so what i can do ?
Thanks in advance
Sorry to hear that but it's typical for the ASUS TB3 card. Did it ever work? Or were the data lines always out? If it was working, and after around a month it went out, then I think it's my unproven thermal issue theory.

Please answer the following;
What CPU are you using? Does it have 40 PCIe lanes or 28? What else do you have plugged I to the PCIe slots? Do you have any NVME SSD installed? If so where? Did you check or update the firmware on the card? Is it a new or used TB3?

I highly recommend returning it for a refund and getting a Gigabyte TB3 card.

Even if you get the ASUS one working the failure rate is very high, I don't think I have read anyone getting one to work for longer then 2-3 Months, if they can even get it running at all.

Don't bother with ASUS tech support either, they will deny that there are issues with the TB3 card.

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post #58 of 77 (permalink) Old 08-31-2018, 02:41 AM
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What do you think?, would this card: https://www.amazon.com/gp/product/B0...=ATVPDKIKX0DER work in my first gen Asus x99 deluxe?

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post #59 of 77 (permalink) Old 08-31-2018, 01:54 PM - Thread Starter
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Quote: Originally Posted by Leemarvin View Post
What do you think?, would this card: https://www.amazon.com/gp/product/B0...=ATVPDKIKX0DER work in my first gen Asus x99 deluxe?
Nice card, has me thinking about upgrading hehe.

Anyway, it "should" work, but I do not have any experience with that card or controller chip.

Post your experience after you install it and let us know what you think.

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post #60 of 77 (permalink) Old 08-31-2018, 03:07 PM
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Ooh that does look interesting, and its not made by Asus, which makes it even more attractive. I did a quick Google search for Asus Titan Ridge to see if they released a card similar to this. Nothing came up although I did find an interesting thread about Asus TB Cards on the ROG Forum. Seems the firmware for the cards is way out of date and Asus has never issued an update. Lots of problems...

https://rog.asus.com/forum/showthrea...irmware-update

edit to add - I cannot find any mention of this Gigabyte Titan Ridge TB3 card on Gigabyte website. Alpine Ridge yes, but not Titan Ridge. Bu there it is on Amazon. Weird...


Last edited by SpeedyIV; 08-31-2018 at 03:50 PM.
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