UPDATED: ASUS Z370 and Z390 Motherboard Series - Official Support Thread - Page 358 - Overclock.net - An Overclocking Community

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UPDATED: ASUS Z370 and Z390 Motherboard Series - Official Support Thread

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post #3571 of 3593 (permalink) Old 09-10-2019, 05:24 PM
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Well, I guess I'm getting a replacement board. I just got home and there was an email from support saying my repair had been shipped. The support site didn't say anything about what was wrong, I did notice that the S/N was different, should be here tomorrow.

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post #3572 of 3593 (permalink) Old 09-10-2019, 05:28 PM
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Quote: Originally Posted by smilinjohn View Post
Well, I guess I'm getting a replacement board. I just got home and there was an email from support saying my repair had been shipped. The support site didn't say anything about what was wrong, I did notice that the S/N was different, should be here tomorrow.
Smilinjohn, this is really good news! I am very glad that you didn't have to go through my experience. At least one positive outcome. 👍

My only advice would be - test everything on it, just to be sure.

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post #3573 of 3593 (permalink) Old 09-10-2019, 11:57 PM
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Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
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post #3574 of 3593 (permalink) Old 09-11-2019, 12:52 AM
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Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure [IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
Well, you cannot be sure here, apparently. As others have noted Asus support is "not home" / not on this "official support" thread.

I would actually ask Asus support directly, but since they didn't officially launched the 9900ks, I wouldn't expect them to answer yet. It's worth giving it a try, after all it's just a chat or email.

I would agree with you that you should expect the 9900ks to be theoretically supported by a top end z370, as it's a 9th gen CPU after all despite its higher base and turbo clocks. And Maximus X boards VRM should be able to deliver quite enough of voltage (it's just a higher binned 9900k with 8c/16t, and I think as of 1901 bios or higher 9th gen is supported, at least I ran a couple of days ago my 8c/8t 9700k on a Maximus X Hero), but it's better to ask Asus support directly, you never know 😉

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Last edited by DarthFK; 09-11-2019 at 08:01 AM.
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post #3575 of 3593 (permalink) Old 09-11-2019, 01:26 AM
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Quote: Originally Posted by DarthFK View Post
Smilinjohn, this is really good news! I am very glad that you didn't have to go through my experience. At least one positive outcome. 👍

My only advice would be - test everything on it, just to be sure.

Yea I'm not getting too excited until I get a chance to test it, the question is at this point, when will I have the time? Hopefully, this weekend since the math lab at school isn't open.


Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)

Theoretically, it should be, if not I'm sure a BIOS revision will follow shortly after release.

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post #3576 of 3593 (permalink) Old 09-11-2019, 01:35 AM
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Quote: Originally Posted by DarthFK View Post
(it's just a higher binned 9900k with 8c/16t
this.
We will see but i think we won't have particular issues

Quote: Originally Posted by smilinjohn View Post
Theoretically, it should be, if not I'm sure a BIOS revision will follow shortly after release.
thanks, i thought you got more info than me, but i see we are all in the same boat... waiting
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post #3577 of 3593 (permalink) Old 09-11-2019, 06:58 AM - Thread Starter
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Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
yes, you just need to flash bios to support that cpu. Check the CPU QVL.

ASUS Z370/Z390 Motherboard Support Thread, Coffee Lake OC Guide
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post #3578 of 3593 (permalink) Old 09-12-2019, 03:04 PM
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Update4: Yesterday I got another "pay or else" email from Asus, from payments, who had no clue I was in a dispute. I wrote a really pissed reply and included all 4 email addresses I was getting uncoordinated emails from.

I asked my case to be finally escalated, as I requested before, and do it "now", I reiterated that non-conductive thermal paste cannot conduct electricity, therefore traces of thermal paste are not "liquid damage", and used one of their options of writing a complaint to the CEO (I presume of repairs?).

I reiterated that I already got a call on September 3rd that my board was repaired and they should honor their warranty.

Today I got this from Level3 support, who intervened after I complained "I would like to inform you that our servicing team have been instructed to resume servicing with charges removed."

But, after September 3rd call, I won't believe it till I see it.

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post #3579 of 3593 (permalink) Old 09-15-2019, 05:34 PM
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Well, just bench tested the replacement board. The M.2_2 slot doesn't recognize my M.2 WD Blue drive, and when I put the drive in the M.2_1 slot the OS hangs and won't load.


I've cleared the CMOS and RTC RAM multiple times, I've tried doing a clean install of W10 Pro 3 times.


The Asus support center is trying to blame my installation media, a USB stick that I've used to install W10 before...


The CSR COMPLETELY missed the M.2_2 slot not working refuses to anything more than escalating the problem to the next tier.



Not happy with Asus ATM.

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post #3580 of 3593 (permalink) Old 09-15-2019, 07:25 PM
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Quote: Originally Posted by smilinjohn View Post
Well, just bench tested the replacement board. The M.2_2 slot doesn't recognize my M.2 WD Blue drive, and when I put the drive in the M.2_1 slot the OS hangs and won't load.


I've cleared the CMOS and RTC RAM multiple times, I've tried doing a clean install of W10 Pro 3 times.


The Asus support center is trying to blame my installation media, a USB stick that I've used to install W10 before...


The CSR COMPLETELY missed the M.2_2 slot not working refuses to anything more than escalating the problem to the next tier.



Not happy with Asus ATM.
Tell me about it... But escalating might have helped in my case. They did bring me to the point of dispair though before escalating, but moved on after I hammered their heads. So, maybe there is still hope. Just continue to hammer in that they missed to check the m2.

On another hand, to eliminate any argument on their side and try one final time, I am not sure if you tried the "longer" version, but would you want to attempt the "advanced" board clearing?

I don't know if you are interested to try and update the BIOS again, but I think you've mentioned that it's a Maximus board. So perhaps you would want to use BIOS reflash method with the BIOS button on the back of the board (no cpu,no ram, no ssd, just PSU's 24pin and 8pin connected to the board and the correct bios with the correct name, placed on USB formatted in fat32 in the designated bios reflash USB slot on the back). I used this week it on a Maximus VIII that was giving me an Error00 with a perfectly good cpu, and it solved some things, followed by a "deeper" clear cmos[IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]

After a successful flash, check the bios. Then remove the PSU cable, then remove CMOS battery, then short the CMOS battery base and side for over 10sec (redundant if you use the next method, but I did that to be 200% sure). Then short the power pins - the 3rd&4th upper pins, from left to right, on the Front Panel Header on the board, for 2min - just take a screw driver and place the metal part on those two pins and leave it for 2min. Or keep the power button on the board pressed for 2min, though people suggest 30sec is enough, but I'd rather be sure and keep it for 2min. Then remove the screwdriver/unoress power button and leave the board in the box overnight, still without the CMOS battery.

Next day download the latest Media Creation Tool, from Microsoft, on your USB. Then place the CMOS battey back, and try a fresh install again, with m2 drive, but no other ssd or hdd. Before that check the BIOS if it sees your M2.

I, of course, don't know, maybe you know all of that, but it's worth to try nonetheless if you didn't do the whole "deep cmos clearing" 😉 thing.

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Last edited by DarthFK; 09-15-2019 at 07:33 PM.
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