System freeze when not under load 20 seconds after wake from sleep - Page 4 - Overclock.net - An Overclocking Community

Forum Jump: 

System freeze when not under load 20 seconds after wake from sleep

Reply
 
Thread Tools
post #31 of 42 (permalink) Old 01-21-2019, 03:04 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
To follow up on this issue. When the old optical drive was removed, the problem was completely gone. I ordered a new optical drive and when I installed it in the system, the problem was still there. So, following up on some other discussion in this thread, I switched the optical drive to an Intel SATA port instead of an ASMedia SATA port (my computer has 6 Intel SATA ports and 2 ASMedia SATA ports (though some of the Intel ports are out of service because I'm using M.2 NVMe drives which share lanes with them).

With the optical drive in the Intel SATA port, I have not yet seen the problem occur (still need to run a few more days to be sure).

In looking into this, I noticed something curious. The ASRock Z370 Taichi download site shows a specific download called "ASMedia SATA3 driver ver:3.2.1". The ASRock Z390 Taichi download site does not have such a driver. Unless there's some new reason that a separate driver is no longer needed, this may be an ASRock oversight. I've sent a question off to ASRock tech support to inquire about this missing ASMedia SATA driver and am wondering if I can just use driver from the Z370 download site or if I should find a driver download somewhere on ASMedia's site.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
Sponsored Links
Advertisement
 
post #32 of 42 (permalink) Old 01-21-2019, 04:05 PM
New to Overclock.net
 
wingman99's Avatar
 
Join Date: Apr 2012
Posts: 3,256
Rep: 59 (Unique: 44)
Post if the ASMedia SATA driver fixes the problem, I don't believe it will.

i5 8600K OC 5.0GHz
Noctua NH-U14S
Motherboard Gigabyte Z370-HD3
G.SKILL Ripjaws v 16GB F4-3200C14D-16GVK XMP Speed 3200 14-14-14-34
EVGA GeForce RTX 2070 XC ULTRA GAMING
wingman99 is offline  
post #33 of 42 (permalink) Old 01-21-2019, 05:24 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
Quote: Originally Posted by wingman99 View Post
Post if the ASMedia SATA driver fixes the problem, I don't believe it will.
ASRock support says that no ASMedia SATA driver is needed for the Z390 Taichi. I will continue with them about why my system freezes when the optical drive is plugged into the ASMedia SATA port.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
Sponsored Links
Advertisement
 
post #34 of 42 (permalink) Old 01-21-2019, 05:36 PM
New to Overclock.net
 
wingman99's Avatar
 
Join Date: Apr 2012
Posts: 3,256
Rep: 59 (Unique: 44)
Quote: Originally Posted by jfriend00 View Post
ASRock support says that no ASMedia SATA driver is needed for the Z390 Taichi. I will continue with them about why my system freezes when the optical drive is plugged into the ASMedia SATA port.
Post back what there response is.

i5 8600K OC 5.0GHz
Noctua NH-U14S
Motherboard Gigabyte Z370-HD3
G.SKILL Ripjaws v 16GB F4-3200C14D-16GVK XMP Speed 3200 14-14-14-34
EVGA GeForce RTX 2070 XC ULTRA GAMING
wingman99 is offline  
post #35 of 42 (permalink) Old 01-21-2019, 06:18 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
Quote: Originally Posted by wingman99 View Post
Post back what there response is.
Related issues with optical drives on ASMedia SATA ports:

ASRock Z170 Extreme7 Freezing

Linux Distros won't boot when DVD drive plugged into ASMedia SATA port on ASrock Z97 Extreme6

Ubuntu won't boot with DVD drive in ASMedia SATA port - works in Intel port

Hard Freezes with ASMedia SATA and Optical Drive / Redhat

While my main "sleep" problem is when running Windows, I've seen the same problem described in these other posts when trying to boot LinuxMint (I had to unplug the DVD drive from the ASMedia Port to get LinuxMint to boot). There is definitely some incompatibility between an optical drive and ASMedia SATA ports (at least on some ASRock motherboards).

When I google around, I see lots of references to ASMedia SATA ports not liking ATAPI devices (which optical drives are). But, I usually can't nail what I read down to a specific ASMedia chipset or driver. But there's definitely history out there of issues between optical drives and ASMedia SATA ports.

For now, the work-around seems to be to not use an optical drive in an ASMedia SATA port. It will be interesting to see what ASRock support says about this.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #36 of 42 (permalink) Old 01-21-2019, 06:38 PM
 
Join Date: Jul 2009
Posts: 209
My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
Hdusu64346 is offline  
post #37 of 42 (permalink) Old 01-22-2019, 02:16 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
Quote: Originally Posted by med1kl View Post
My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
What motherboard? Do you have an optical drive? What type of SATA port is it plugged into (Intel, ASMedia or some other type)?

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #38 of 42 (permalink) Old 01-22-2019, 04:14 PM
 
Join Date: Jul 2009
Posts: 209
Quote: Originally Posted by jfriend00 View Post
Quote: Originally Posted by med1kl View Post
My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
What motherboard? Do you have an optical drive? What type of SATA port is it plugged into (Intel, ASMedia or some other type)?
No optical drive. Don’t know which type, Uber used two different motherboard. Unless you can code I doubt there’s an immediate fix. Other forums members have said very similar things with less detail as on here. Currently on an asus hero z390.
Hdusu64346 is offline  
post #39 of 42 (permalink) Old 01-22-2019, 04:31 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
Quote: Originally Posted by med1kl View Post
No optical drive. Don’t know which type, Uber used two different motherboard. Unless you can code I doubt there’s an immediate fix. Other forums members have said very similar things with less detail as on here. Currently on an asus hero z390.
This thread is about a freezing issue that primarily occurs only when waking up from sleep and turns out to be some kind of interaction between an optical drive and an ASMedia SATA port. Does your post have anything to do with that?

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case

Last edited by jfriend00; 01-27-2019 at 03:19 PM.
jfriend00 is offline  
post #40 of 42 (permalink) Old 01-27-2019, 03:18 PM - Thread Starter
Memory Overclocker
 
Join Date: Nov 2018
Posts: 468
Rep: 23 (Unique: 9)
Removing Intel Rapid Storage Technology driver fixed another problem

After taking the DVD drive out of the ASMedia SATA controller, the hang after sleep wakeup completely went away.

But, I was still having a couple other occasional problems. While just using the computer, not under any meaningful load like just typing, the computer would occasionally freeze for 20-30 seconds. If I was patient, it would come back and then work normally again.

More seriously, every once in a while, I'd bet a BSOD DPC_WATCHDOG_VIOLATION. Again, all I'd be doing is just typing away, not under load at all. Removing my memory OC or my CPU OC didn't make the DPC_WATCHDOG_VIOLATION BSOD go away (a few times a day).

In researching possible causes of DPC_WATCHDOG_VIOLATION, a lot of the sources where related to SATA drivers. Hmm, this seems suspiciously like it may have been related to the hang-after-sleep-wakeup issue I was having earlier. Further research suggested that sometimes the problem can be fixed by making sure you're using Microsoft's SATA driver that is comes with Windows, not some other SATA driver.

I looked at what SATA driver I had installed and it was from Intel Rapid Storage Technology driver and utility ver:16.7.0.1009 which was recommended to be used with my motherboard by ASRock (on the download page for my specific Z390 Taichi motherboard). As an experiment, I decided I'd remove the Intel Rapid Storage Technology driver and let Windows install it's own SATA driver.

So far, I've had no momentary freezes and no BSODs of any kind since I remove that Intel Rapid Storage Technology driver in two days whereas I would see a momentary freeze and BSOD a couple times a day before. I have a theory that the Intel driver was causing problems with the ASMedia SATA port. I was unable to run extended stability tests over night (like RAMTest) before without getting the DPC_WATCHDOG_VIOLATION BSOD and now I can just fine and I just finished two, two hour Prime95/Blend runs (one with AVX and one without). So, the system seems pretty solid now. Obviously, one needs longer than two days to have high confidence the issue is gone for sure, but by making one and only one change to my system it went from seeing the problem multiple times a day to not seeing it at all.

If I were really trying to diagnose root cause, I'd reinstall the Intel Rapid Storage Technology driver and remove anything from the ASMedia SATA port (that requires unplugging a hard drive that is currently in use because of the number of drives I have) and run with that for a few days. But, that's probably ASRock's responsibility, not mine. I'm just happy to have a stable system again.

So far, I've had trouble with two sets of drivers on ASRock's download page, the Intel Rapid Storage Technology driver and the Realtek high definition audio driver which I also uninstalled after it was causing a regular AUDIODG.EXE page fault (visible only in the Windows event viewer). My system is working better without either of those drivers.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Overclock.net - An Overclocking Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off