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System freeze when not under load 20 seconds after wake from sleep

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post #1 of 42 (permalink) Old 01-14-2019, 07:26 PM - Thread Starter
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System freeze when not under load 20 seconds after wake from sleep

I have a weird issue that pops up every few days. Every once in a while after I wake the computer up from sleep, it freezes. Not immediately, but perhaps 20 seconds after I've starting interacting with it. Here's a typical sequence.

Computer goes to sleep (not hibernate).
Some long time later, I come by the computer and wiggle the mouse to wake it up.
Screen comes on, I enter my password and login.
I start doing something like load a web page or two. Things seem perfectly fine.
Then, about 20 seconds after I started interacting with it, everything freezes.
Mouse and keyboard are unresponsive. Nothing changes on the screen. Ctrl-Alt-Del doesn't do anything.
I have no way of knowing if the CPU is actually frozen or if it's just my USB input devices that are frozen.
I end up having to hard power down (hold power switch down) in order to restart.

You can see the system in my sig below. It's been pretty thoroughly tested in Prime95, RAMTest and MemTest86 so I'm unsure how it could be directly related to the overclock plus there's really nothing going on when it freezes other than my typing or clicking in the browser plus whatever system services might be doing. It's not like there is any stress on the system at the time. I bumped the CPU offset voltage up 0.1V and it did not make a difference.

Any ideas where to look? What to try? How to test for a problem?

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
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post #2 of 42 (permalink) Old 01-15-2019, 01:27 PM - Thread Starter
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I tried the Windows troubleshooter. When I tried hardware troubleshooting, it reported I didn't have drivers for some parts of my hardware (PCI Data Acquisition, SM Bus Controller, etc...). So, I reinstalled drivers from ASRock's site for my motherboard. Until I came to the Bluetooth driver. Just trying to install that driver would hang the system (complete lockup). I tried all sorts of things, including removing all overclock and nothing would fix it.

When I ran the Windows troubleshooter after this, it too would hang and lock the whole system up when it got to the "scanning for hardware changes" step. Googling for that issue, I came across this thread in the ASRock support forum about a very similar issue. One solution there was to install the drivers from the DVD that came with the motherboard, not from the website. I tried that and the Windows Troubleshooter now runs fine (without hanging) and reports no issues any more. So, I did at least fix an issue.

Whether that issue has anything to do with my system hangs after waking up from sleep will be determined after many more days of usage. It seems plausible they could be related, but who knows. Since the hang was far from repeatable, it will probably take a week of usage without seeing the problem to know that is has gone away.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #3 of 42 (permalink) Old 01-15-2019, 01:34 PM
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Hi,
I would frankly disable blue tooth and even wifi features in bios if you don't use either.

CPU
i9-9940x With Heatkiller IV Pro and VRM Plexi-Copper water block
Motherboard
ASUS x299 Rampage VI Apex
GPU
Titan Xp with copper Water Block
RAM
Trident Z 3600C16 4x8gb's b-die default timings 16-16-16-36
Hard Drive
Samsung 970 Evo Plus 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Optical Drive
LG Blu-Ray WH16NS40
Power Supply
evga 1200-P2
Cooling
2-280GTX Black Ice Nemesis rads with D5 pump-res combo and D5 top before and after rads.
Case
corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 pro & 10 pro Win-7 Primary os.
Monitor
ASUS VG248QE 24" 144Hz
Keyboard
Logitech G910 Orion spectrum
Mouse
Redragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
CPU
i7-5930k with Heatkiller IV Pro Plexi-Copper and koolance vrm water blocks
Motherboard
X99 Sabertooth
GPU
EVGA 1080ti FTW3 with Water block
RAM
Trident-Z 3200C14 4x8gb's b-die default timings 14-14-14-34
Hard Drive
Samsung 970 Evo 500gb M.2/ Samsung 850 Pro 256gb for os and 500gb evo for favorite games plus other wd hdd's for data and backup's
Power Supply
EVGA 1000-P2
Cooling
2-240 GTX Black Ice Nemesis rads/ D5 pump-res combo and D5 top before and after rads.
Case
Corsair 450D with added 2nd floor to house radiator on top
Operating System
Win-7 and 10 pro Win-7 Primary os.
Monitor
AOC G2460PG 24"G-Sync 144Hz
Mouse
Red Dragon Perdition
Audio
Built in realtek and Insignia 2.0 soundbar HSB318
Hard Drive
eLeaf MELO-3 4ml
Power Supply
SE US18650VTC6 3120mAh 30A 3.6V 18650 Li-ion Battery - GREENx4
Case
ANGIS Legion MOD 200w Geek Vape
Operating System
VapeWild RazzleBerry 50-50-0mg nic
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post #4 of 42 (permalink) Old 01-15-2019, 01:41 PM - Thread Starter
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Quote: Originally Posted by ThrashZone View Post
Hi,
I would frankly disable blue tooth and even wifi features in bios if you don't use either.
I do use Bluetooth headphones. Don't currently use WiFi.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #5 of 42 (permalink) Old 01-15-2019, 03:29 PM - Thread Starter
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Well, installing the missing drivers did not fix the problem. It's still there. I went to lunch for an hour. Came back, woke up my computer with the mouse, logged in, loaded a couple web pages and boom, the system froze again. Back to square one.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #6 of 42 (permalink) Old 01-15-2019, 03:31 PM
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How recent is your install of windows? Have you made any upgrades or large changes since your last fresh install?


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post #7 of 42 (permalink) Old 01-15-2019, 04:00 PM - Thread Starter
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Quote: Originally Posted by speed_demon View Post
How recent is your install of windows? Have you made any upgrades or large changes since your last fresh install?
I built this system from scratch in December so that's when Windows was installed. It is up-to-date with all driver updates and all Windows updates. I think the problem has been there from day one, but it appears to be more common now.

I haven't made any large changes or upgrades since I built the system other than installing my usual suite of software (same software I ran on my previous system).

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #8 of 42 (permalink) Old 01-16-2019, 01:55 PM
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Have you tried to run the processor and memory at default BIOS settings?

i5 8600K OC 5.0GHz
Noctua NH-U14S
Motherboard Gigabyte Z370-HD3
G.SKILL Ripjaws v 16GB F4-3200C14D-16GVK XMP Speed 3200 14-14-14-34
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post #9 of 42 (permalink) Old 01-16-2019, 02:32 PM - Thread Starter
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Quote: Originally Posted by wingman99 View Post
Have you tried to run the processor and memory at default BIOS settings?
That's on my list of things to try - though it's amazing how much more sluggish the computer feels when running that way.

Right now I'm running with a new BIOS version just released yesterday v1.90 that lists "fixed PCIE issues", so since I have three PCIE devices (two NVMe drives and a graphics card), I'm hoping that makes a difference. The challenge is the problem is so intermittent that it may take 4-5 days before you're convinced it's gone.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
post #10 of 42 (permalink) Old 01-16-2019, 11:18 PM - Thread Starter
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I got another freeze today after the BIOS upgrade so that shot-in-the-dark apparently wasn't the solution (darn).

I've removed the CPU overclock (still have the DRAM overclock) and will run for several days to see if that's related.

I wish I understood better what types of failures could cause a freeze when the system is lightly or barely loaded. To fully explain, I wake up the computer with the mouse, login, interact with the computer (usually load a web page or two in Chrome) and then it freezes. The screen keeps displaying, but no input devices do anything (mouse, keyboard, Ctrl-Alt-Del, etc...). The only thing I can do is power down and then power up again to reboot. The freeze never happens under stress test. It never happens except shortly after waking from a sleep. And, weirdly, the computer is already woken up and I've done a number of things on it before the freeze happens. I wish I knew what kind of hardware things could cause this type of a freeze.

[email protected] (-1 AVX offset) on ASRock Z390 Taichi with Noctua NH-D15 air cooler
CPU offset voltage of -25mv, runs VRVout 1.240-1.313V on full AVX load, 1.225-1.275V on non-AVX load
2x8GB [email protected] at 1.45V, G.Skill F4-3733C17Q-32GTZKK (XMP rated [email protected])
EVGA GTX 1060 6GB OC with Corsair RMx 750W power supply
Samsung 970 EVO 500GB NVMe boot SSD and four other drives all in a Fractal Design R6 Case
jfriend00 is offline  
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