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post #21 of 213 (permalink) Old 11-21-2016, 12:39 AM - Thread Starter
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We will, but next year. Step by step wink.gif

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post #22 of 213 (permalink) Old 11-30-2016, 04:37 PM
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The hardforum review wasn't kidding about these things being a pain to install. Especially on Intel's mainstream platform with the sliding bracket...
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post #23 of 213 (permalink) Old 12-05-2016, 08:44 AM
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I have a couple questions. I'm super interested in the solo edition (just the pump and CPU block) as I have a dual rad and fittings already lying around. How would the pump fare if I added a GPU block into the loop as well? Still on a single rad. I presume fine since there is a GPU extension kit available for the aio version but just to confirm. Also, how would filling the system work? Do you recommend assembling the loop outside of the case and prefiling? I am concerned about liquid leaking out of the fill port just due to water pressure from gravity if the other components are being mounted higher up.

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post #24 of 213 (permalink) Old 12-05-2016, 11:33 PM - Thread Starter
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The pump can handle a GPU cooler and a second radiator if both is inside the case. And yes, it is always better to fill the loop outside for a leak test. Sometimes people don`t screw the fittings correctly or the tube donm`t fit correctly on the fitting.... It is saver to test it outside the case.

You will not have any problems with a leaking Fillport wink.gif

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post #25 of 213 (permalink) Old 12-10-2016, 05:59 AM
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Quote:
English:
(Sent on http://www.alphacool.com/alphacool/en-support-request, on 2016-12-10.
This message is also sent to the main, available, unofficial, forum of aquatuning: https://www.overclock.net/t/1604968/official-alphacool-eisbaer-thread)
---
Hello,

I bought an Eisbaer 360 early December 2016 on aquatuning.fr. I live in France.

It is a used product ("B-ware"). On the product page there was a description: "has been used for a short time, so it has traces of use on the cooling surface. For technical data, see Art. 1012138".

I think aquatuning is the business department of alphacool business, because the contact form and website design of alphacool and aquatuning is exactly the same.

My questions are specific, and I would like specific answers please:

  1 / What is the standard warranty period for this product? The official document does not say the information (http://www.aquatuning.de/download/Eisbaer_neu.pdf). The global page of alphacool says 2 years (http://www.alphacool.com/conditions-of-use), marketing people who do the tests on websites say 3 years.

  2 / What is the warranty period for this used part ("B-ware")? Normally, this is "duration = (standard warranty period - (date purchase nine - today)". Aquatuning did not tell me what date the new piece was sold at the beginning, it's probably 6 months ago.

  3 / If I install the product exactly as described in the manual, do not attempt to modify the product or otherwise, but the worst situation of disaster and water leakage occurs Chance, tomorrow or in two years, and that all my computer is destroyed ("motherboard", "CPU", "GPU", may be other things), will alphacool be serious and responsible and repay Entirely damaged and destroyed by the defective "watercooling"? The official page (http://www.alphacool.com/conditions-of-use) does not say anything specific about this subject, so that alphacool is not confident in its products to itself, is Not trust for its customers, is a gray / "gray" business I have the feeling. To compare, Corsair is serious with this kind of "RMA" and refund for its "watercooling" products, the Corsair guarantee is 5 years besides.

  4 / If I decide to protect the product beyond the normal situation ("silicon adhesive sealant paste" (https://www.permatex.com/products/adhesives-sealants/sealants/permatex-clear-rtv-silicone- Adhesive-sealant /) and "PTFE Teflon tape" (https://www.youtube.com/watch?v=65i2vGWi3AE)), is the warranty voided by alphacool? I think so, what I understand and that is normal.

I can not endanger a very expensive new computer, without having security on the responsibility of alphacool or aquatuning, on the repayment of the euro of all the material destroyed, if the worst situation of water disaster (fluid leak) occurs. For now, I have a "GPU" medium quality, but if I change to "GTX 1080", this is a much more important and "critical" topic.

People say that "All-in-one" products are sealed and safe, but on the forum of the former Eisberg here, there have been many problems of water leakage and disaster, Water.

My idea is not to do the adventurer with the computer, to do "overclocking" or take risks, trying to have free money at the end.While the products are with warranty, I will not touch anything: I respect the rules of the manufacturer. Later only, after the warranty is finished, I will do "overclocking" and "tweaking" to enlarge the performance of the computer a little longer and longer.

Sorry for the bad grammar of phrases: it's so that Google's automatic translator works more easily by making fewer mistakes.
Tell me the language you prefer.

If alphacool is not serious with this responsibility, I will never be able to use or advise friends on alphacool products.

Thank you in advance for the information. And thank you for the gift "chocolate Christmas" smile.gif
Pascal
---


German:
(Veröffentlicht am http://www.alphacool.com/alphacool/en-support-request auf 2016.12.10.
Diese Nachricht wird auch an den Haupt Forum gesendet verfügbar, nicht offiziell, von Aquatuning: https://www.overclock.net/t/1604968/official-alphacool-eisbaer-thread)
---
Hallo,

Ich kaufte ein 360 Eisbaer Anfang Dezember 2016 aquatuning.fr. Ich lebe in Frankreich.

Dies ist ein gebrauchtes Produkt ( "B-Ware"). Auf der Produktseite gab es die Beschreibung: "wurde schon mal kurz in Gebrauch, daher Gebrauchsspuren an Der Kühlfläche, Ansonsten vollständig und einsatzfähig, Technische Daten siehe Article 1012138 ".

Ich denke, Aquatuning ist Abteilung des Unternehmens Alpha Handel, da die Kontakt Form und Gestaltung der Website und Alphacool Aquatuning ist genau das gleiche.

Meine Fragen sind spezifisch, und ich möchte konkrete Antworten bitte:

  1 / Was ist die Standard-Garantiezeit von diesem Produkt? Das offizielle Dokument nicht sagen, die Informationen (http://www.aquatuning.de/download/Eisbaer_neu.pdf). Die gesamte Seite Alpha die zwei Jahre (http://www.alphacool.com/conditions-of-use), tun die Tests auf den Internetseiten sagen 3 Jahre Marketing-Leute.

  2 / Was ist die Garantiezeit für diesen Artikel verwendeten ( "B-Ware")? Normalerweise ist es "Zeit = (Standardgarantiezeit - (wenn neue kaufen - heute))." Aquatuning sagte mir nicht, an welchem ​​Tag das neue Stück am Anfang verkauft wurde, ist es wahrscheinlich dort 6 Monate.

  3 / Wenn ich das Produkt in der Bedienungsanleitung genau zu installieren, ich versuche nicht, das Produkt oder die tun nichts anderes zu ändern, aber das die schlimmste Situation der Katastrophe und Wasserleck kommen durch Chance, morgen oder in zwei Jahren, und dass mein Computer zerstört wird ( "Motherboard", "CPU", "GPU", noch andere Dinge sein kann), tun wird Alpha ernst und verantwortlich sein, und zahlen ganz alles, was durch "Wasserkühlung" defekt beschädigt und zerstört wurde? Die offizielle Seite (http://www.alphacool.com/conditions-of-use) sagt nichts Konkretes über diese, so dass Alpha seine Produkte nicht vertrauen selbst, nicht an seine Kunden vertrauen, ein graues Business / "grau" ist das Gefühl, ich. Zum Vergleich ist Corsair ernst mit dieser Art von "RMA" und die Erstattung für seine Produkte "Wasserkühlung" Corsair ist gerade einmal fünf Jahre garantiert anderswo.

  4 / Wenn ich entscheiden, das Produkt über die normale Situation ( "silicon Dichtkleber paste" zu schützen (https://www.permatex.com/products/adhesives-sealants/sealants/permatex-clear-rtv-silicone- Klebedichtmittel /) und "Teflon PTFE-Band" (https://www.youtube.com/watch?v=65i2vGWi3AE)), wird die Garantie von Alphacool es storniert? Ich denke so, und ich verstehe, das ist normal.

Ich kann nicht eine sehr teure neue Computer, ohne die Sicherheit der Verantwortung der Alpha oder Aquatuning über die Erstattung von Euro aller Geräte zerstört, wenn die schlechtere Katastrophe von Wasser (Flüssigkeit Leck) gefährden auftritt. Denn jetzt habe ich eine "GPU" durchschnittliche Qualität, aber wenn ich auf "1080 GTX" ändern, ist ein viel wichtigeres Thema und "kritisch".

Menschen disents, dass Produkte "All-in-one" geschlossen (abgedichtet) und sicher, aber das Forum des ehemaligen Eisberg hier gibt es eine Menge von Wasserleck Probleme und Katastrophe zu Wasser nass.

Meine Idee ist nicht die "Abenteurer mit dem Computer, auf dem zu machen" Overclocking "oder das Eingehen von Risiken, der versucht, frei Geld am Ende zu bekommen. Während die Produkte mit Garantie sind, ich werde nichts berühren: ich respektiere die Regeln des Herstellers erst später, nachdem die Garantie vorbei ist, werde ich "Overclocking" und "Zwicken" in einem kleinen Computerleistung zu vergrößern und noch mehr zu jeder Zeit sparen ..

Sorry für die schlechte Grammatik von Sätzen: es ist für die automatische Google Übersetzer leichter und mit weniger Fehlern arbeitet.
Sagen Sie mir die Sprache, die Sie bevorzugen.

Wenn Alpha nicht ernst mit dieser Verantwortung ist, werde ich nie Freunde Alphacool- Produkte zu verwenden oder zu beraten.

Vielen Dank im Voraus für weitere Informationen. Und ich danke Ihnen für das Geschenk "Weihnachten Chocolate" smile.gif
Pascal
---



French :
(Envoyé sur http://www.alphacool.com/alphacool/en-support-request, le 2016-12-10.
Ce message est aussi envoyé sur le forum principal disponible, non officiel, de aquatuning : https://www.overclock.net/t/1604968/official-alphacool-eisbaer-thread )
---
Bonjour,

J'ai acheté un Eisbaer 360 début décembre 2016 sur aquatuning.fr. Je vis en France.

C'est un produit d'occasion ("B-ware"). Sur la page du produit, il y avait la description : "a déjà été utilisé pendant une courte période, par conséquent a des traces d'usage sur la surface de refroidissement. Quoi qu'il en soit, complet et opérationel. Pour consulter les données techniques, voir Art. 1012138".

Je pense que aquatuning est le département commerce de l'entreprise alphacool, car le formulaire de contact et le design des site web de alphacool et de aquatuning est exactement la même chose.

Mes questions sont précis, et je souhaite des réponses précis s'il vous plait :

1/ Quelle est la durée de garantie standard de ce produit ? Le document officiel ne dit pas l'information ( http://www.aquatuning.de/download/Eisbaer_neu.pdf ). La page globale de alphacool dit 2 années ( http://www.alphacool.com/conditions-of-use ), les personnes de marketing qui font les tests sur les sites internet disent 3 années.

2/ Quelle est la durée de garantie de cette pièce d'occasion ("B-ware") ? Normalement, c'est "durée = (durée de garantie standard - (date achat neuf - aujourd'hui))". aquatuning n'a pas dit à moi quelle date la pièce neuf a été vendue au début, c'est probablement il y a 6 mois.

3/ Si j'installe le produit en respectant les instructions du manuel exactement, que je n'essaie pas de modifier le produit ou de faire d'une autre manière, mais que la pire situation de désastre et de fuite d'eau arrive par hasard, demain ou dans deux années, et que tout mon ordinateur est détruit ("motherboard", "CPU", "GPU", peut être encore d'autres choses), est-ce que alphacool va être sérieux et responsable, et rembourser entièrement tout ce qui a été endommagé et détruit par le "watercooling" défectueux ? La page officielle ( http://www.alphacool.com/conditions-of-use ) ne dit rien de précis sur ce sujet, ce qui fait que alphacool n'est pas confiance dans ses produits à lui-même, n'est pas confiance pour ses clients, est une entreprise gris / "grey" j'ai le sentiment. Pour comparer, Corsair est sérieux avec ce genre de "RMA" et de remboursement pour ses produits de "watercooling", la garantie de Corsair est 5 années d'ailleurs.

4/ Si je décide de protèger le produit au-dela de la situation normale ("silicon adhesive sealant paste" ( https://www.permatex.com/products/adhesives-sealants/sealants/permatex-clear-rtv-silicone-adhesive-sealant/ ) et "PTFE Teflon tape" ( https://www.youtube.com/watch?v=65i2vGWi3AE )), la garantie est elle annulée par alphacool ? Je pense que oui, ce que je comprends et qui est normal.

Je ne peux pas mettre en danger un nouveau ordinateur très cher, sans avoir de sécurité sur la responsabilité de alphacool ou de aquatuning, sur le remboursement des euros de tout le matériel détruit, si la pire situation de désastre d'eau (fluid leak) se produit. Pour le moment, j'ai un "GPU" moyen qualité, mais si je change pour "GTX 1080", c'est un sujet beaucoup plus important et "critical".

Des gens disents que les produits "All-in-one" sont fermés (sealed) et sans danger, mais sur le forum de l'ancien Eisberg ici, il y a eu beaucoup de problèmes de fuite d'eau et de désastre d'eau humide.

Mon idée n'est pas de faire l"aventurier avec l'ordinateur, de faire du "overclocking" ou de prendre des risques, en essayant d'avoir l'argent gratuit à la fin. Pendant que les produits sont avec la garantie, je ne toucherai rien : je respecte les règles du fabricant. Plus tard uniquement, après que la garantie est terminée, je ferai "overclocking" et "tweaking" pour agrandir un peu la performance de l'ordinateur et le garde un peu plus longtempts.

Désolé pour la mauvaise grammaire des phrases : c'est pour que le traducteur automatique de Google travaille plus facilement en faisant moins d'erreurs.
Dites moi le langage que vous préférez.

Si alphacool n'est pas sérieux avec cette responsabilité, je ne pourrai jamais utiliser ou conseiller aux amis les produits de alphacool.

Merci d'avance pour les informations. Et merci pour le cadeau "chocolat de Noël" smile.gif
Pascal
---
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post #26 of 213 (permalink) Old 12-12-2016, 09:25 AM
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Got a fast answer, here it is, for your information and own opinion.

Well, there's a privacy disclaimer at the bottom of the mail, but I removed all things that may be private, and there's no legal ground for not being openly and widely transparent to users or enthusiasts for this information, that should probably already be readily available on the manufacturer website:
Quote:
Hi,

Thank you for your constructive E-mail.

First of all Alphacool and Aquatuning are two different companies.
We offer for our products here in Germany with two years of liability. To our business partners from other countries only 12 months.
There is no warranty for used parts or so called B-Ware.
We do not cover any hardware damage which is caused by the system as distilled water can not harm the components so badly that it can not be used after.
I have included a PDF file please have a look.
Finnaly no one is forcing you to use water cooling. If you are so unsure about it I would recommend not to use it.

Have a great day.

Please note that we shall remain bound by our offer for 10 days / Best Regards

([edit: name kept confidential])
Alphacool International GmbH
([edit: phone/fax/address/bank kept confidential])

Disclaimer: This message is intended only for the use of the individual or entity to which it is addressed and may contain information which is privileged, confidential, proprietary, or exempt from disclosure under applicable law. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, you are strictly prohibited from disclosing, distributing, copying, or in any way using this message. If you have received this communication in error, please notify the sender and destroy and delete any copies you may have received.

Attachment: https://www.dropbox.com/s/ib3swzcxlucp8mb/What%20to%20do%20in%20case%20of%20hardware%20damage.pdf
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post #27 of 213 (permalink) Old 12-20-2016, 05:04 AM
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I returned the item for a refund in the end, 3 days ago, because I've no trust : simply said, if there are no risks, as alphacool claims, alphacool should have no problem granting a real responsibility and warranty.

And there truely were more than "risks" in the past: http://www.kennethballard.com/?p=886 . It took this guy like 6 monthes to get the issue warranted and sorted out, and seeing the pictures he shew, damage seem pretty bad and obvious. Of course, there was no certainty for the disaster being caused by the cooler, and yeah, it does not say-it-all for the whole product line. But I'm not sure alphacool sells a lot all-in-all.

So I back-off watercooling, and will probably go for the Corsair solid assertion / behavior if I move on that kind of cooling soon.

Keep an eye on the aquatuning shop, it should be available for about 110€ in there (145€ for new / neu, shipping costs not included in both cases) in a few days. I did not unbox it fully in fact, just checked it was in good shape when this got transported from Germany to my home.
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post #28 of 213 (permalink) Old 12-20-2016, 06:31 AM - Thread Starter
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Originally Posted by Rockzzz View Post

But I'm not sure alphacool sells a lot all-in-all.

Alphacool is the OEM for the Fractal Kelvin series and the be quiet Silent Loop wink.gif So yes, they sell a lot AIOs wink.gif

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post #29 of 213 (permalink) Old 12-20-2016, 06:42 AM
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Quote:
Originally Posted by Rockzzz View Post

I returned the item for a refund in the end, 3 days ago, because I've no trust : simply said, if there are no risks, as alphacool claims, alphacool should have no problem granting a real responsibility and warranty.

And there truely were more than "risks" in the past: http://www.kennethballard.com/?p=886 . It took this guy like 6 monthes to get the issue warranted and sorted out, and seeing the pictures he shew, damage seem pretty bad and obvious. Of course, there was no certainty for the disaster being caused by the cooler, and yeah, it does not say-it-all for the whole product line. But I'm not sure alphacool sells a lot all-in-all.

So I back-off watercooling, and will probably go for the Corsair solid assertion / behavior if I move on that kind of cooling soon.

Keep an eye on the aquatuning shop, it should be available for about 110€ in there (145€ for new / neu, shipping costs not included in both cases) in a few days. I did not unbox it fully in fact, just checked it was in good shape when this got transported from Germany to my home.

To be fair in Alphacool's defense, they have an expandable solution. Its hard to warranty a kit that is epandable. There is now way to assure that it was disassembled/assembled properly. . Like they said in their response to you, If your not comfortable with the fact that water could damage your components, its probably not for you.
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post #30 of 213 (permalink) Old 12-20-2016, 07:09 AM
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And they're probably as much afraid of the insurance-fraud-guy as I am of the possible unreliability of their product line.

If they face a dishonest guy deliberately and slightly unscrewing a hose, just to get it leaking on the remains of his PC, then requesting a full RMA of his build, this becomes very annoying for them.

For what I'm concerned, yeah indeed, I won't use watercooling until I'm in need of serious overclocking and until the PC-build-value/warranty is not a worry anymore.
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