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post #21 of 508 (permalink) Old 06-07-2017, 11:48 AM
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Quote:
Originally Posted by PPCs-Matt View Post

Hey AllGamer,

We just made an order for Bitspower yesterday and the BP-DW90R was on it.. Should have them in about 7-10 days depending on if Bitspower has stock and when they ship our order.

Matt

Cool! Thanks I'll be looking forward for them smile.gif

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post #22 of 508 (permalink) Old 06-07-2017, 01:36 PM - Thread Starter
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Originally Posted by garyd9 View Post

It wasn't an email.. it was a query made from your website. After I finally got to talk to someone yesterday, they said that the message never came through.

garyd9,

I apologize for the issue with the message system. I am unsure what could have caused the message to not go through. In the future, feel free to send me an email with any questions you may have and I will be sure they get answered asap. Has your question that you sent through our website been answered yet? If not, ask away! Im all ears smile.gif

Matt
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post #23 of 508 (permalink) Old 06-07-2017, 04:05 PM
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Has your question that you sent through our website been answered yet? If not, ask away! Im all ears smile.gif
I was able to (finally) talk to a human being who, as I mentioned in another thread (EK Club thread), responded.

The issue I brought to his attention has been resolved...

The quick version is:

You guys are using EK's images for advertising their reservoirs. Some of the parts (plugs) in the images have been downgraded from metal to plastic. PPC was showing the metal parts. It looks like those images have been removed from the PPCs site. Oddly, EKWB.com (who has been aware of the issue for over a week) still is advertising the metal plugs.

The particular image I'm referring to is: https://www.ekwb.com/shop/media/catalog/product/cache/1/image/1600x/040ec09b1e35df139433887a97daa66f/d/s/dsc_0604_800_1.jpg

BTW, on your product pages for EK's reservoirs, while you no longer show the image with the metal plugs, the "specifications" tab still lists "1 × 6mm Allen key for plugs." That should be removed from all their res pages, as there's no longer an allen key (probably because the cheaper plastic plugs are slotted, so no key is needed.)

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post #24 of 508 (permalink) Old 06-07-2017, 10:27 PM
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@PPCs-Matt

Is this going to be in stock anytime soon? I was hoping to order it a couple of weeks ago but haven't seen it come back in stock:

HEATKILLER® IV Backplate INTEL 1150/1155/1156
http://www.performance-pcs.com/heatkillerr-iv-backplate-intel-1150-1155-1156.html

I'm planning on building a second independent loop for my CPU and that's the main part I'm waiting on.

The other that I'd prefer to get that isn't currently in stock is:

HEATKILLER® IV PRO (INTEL processor) - COPPER AN
http://www.performance-pcs.com/heatkillerr-iv-pro-intel-processor-copper-an.html

Basically, if both of those were in stock, I'd be grabbing a second EKWB Revo 140 PWM, Black Ice SR2 420mm rad, some more Nuke coolant, a bracket, and those two CPU block pieces.
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post #25 of 508 (permalink) Old 06-07-2017, 10:52 PM - Thread Starter
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Quote:
Originally Posted by garyd9 View Post

I was able to (finally) talk to a human being who, as I mentioned in another thread (EK Club thread), responded.

The issue I brought to his attention has been resolved...

Im glad they got that all sorted out. I too have noticed that some of our product images are not always accurate and up to date. So like you did in this situation, just bring it to our attention and Ill have the product pages be updated. We have thousands of products on our site, so it is difficult to keep them all up to date. Any help you can provide us with this, is greatly appreciated. Thank you for helping us out with these EK reservoir images.
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post #26 of 508 (permalink) Old 06-08-2017, 05:49 AM
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Quote:
Originally Posted by PPCs-Matt View Post

Quote:
Originally Posted by garyd9 View Post

I was able to (finally) talk to a human being who, as I mentioned in another thread (EK Club thread), responded.

The issue I brought to his attention has been resolved...

Im glad they got that all sorted out. I too have noticed that some of our product images are not always accurate and up to date. So like you did in this situation, just bring it to our attention and Ill have the product pages be updated. We have thousands of products on our site, so it is difficult to keep them all up to date. Any help you can provide us with this, is greatly appreciated. Thank you for helping us out with these EK reservoir images.

You all have been pretty good at keeping your product descriptions and pictures accurate. The one time I wound up with a couple of wrong connectors because the product picture was wrong, you all promptly gave me a refund, told me to not bother with returning it (makes sense since return shipping would have cost more than the product), then corrected the picture, all in less than a week. When I have had other vendors have the same problem, their reaction ranged from completely ignoring me to giving me flack before finally dealing with it and, if the vendor did correct the listing, taking several weeks to do so.

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post #27 of 508 (permalink) Old 06-08-2017, 10:23 AM - Thread Starter
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Quote:
Originally Posted by Luckbad View Post

@PPCs-Matt

Is this going to be in stock anytime soon? I was hoping to order it a couple of weeks ago but haven't seen it come back in stock:

HEATKILLER® IV Backplate INTEL 1150/1155/1156
http://www.performance-pcs.com/heatkillerr-iv-backplate-intel-1150-1155-1156.html

I'm planning on building a second independent loop for my CPU and that's the main part I'm waiting on.

The other that I'd prefer to get that isn't currently in stock is:

HEATKILLER® IV PRO (INTEL processor) - COPPER AN
http://www.performance-pcs.com/heatkillerr-iv-pro-intel-processor-copper-an.html

Basically, if both of those were in stock, I'd be grabbing a second EKWB Revo 140 PWM, Black Ice SR2 420mm rad, some more Nuke coolant, a bracket, and those two CPU block pieces.

Hey Luckbad,

We will be getting the HEATKILLER® IV PRO (INTEL processor) - COPPER AN back in stock within the next 2 weeks. And the HEATKILLER® IV Backplate INTEL 1150/1155/1156 will be on our next order to Watercool.

I apologize for the delay in stock, our orders to Watercool having been taking more time than usual lately.

Hope that helps!

Matt
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post #28 of 508 (permalink) Old 06-13-2017, 03:50 PM - Thread Starter
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PPCs would like to celebrate Father's Day with everyone by offering a new discount code and other new products! Check it out the link below!

http://mailchi.mp/performance-pcs/happy-fathers-day-from-ppcs-coupons-new-products
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post #29 of 508 (permalink) Old 06-14-2017, 06:20 AM
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Woot! thank you!

just as I was getting ready to place my order thumb.gif

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post #30 of 508 (permalink) Old 06-16-2017, 09:25 AM
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Matt...can you check into my order to see what happened? I ordered 2 radiators, an XE360 and an XE240 for my setup from you guys and received them yesterday...the box with the XE360 looked a little bit beat up so I opened that one while at work to make sure it was good to go...I did not open the XE240 because the box looked brand new...once I got home I pulled everything out to start my install and noticed the radiator in the 240 box looked a bit thin...I then noticed it looked awfully dirty...like it had been installed already...I then flipped it over and saw the stamp on top...EK Coolstream PE...wrong Radiator, what appears to be a well used PE 240 radiator in a XE240 box...I emailed customer support right away and someone replied back at 9:21 my time with this message

Hello
We do not sell any used hardware and so we are not sure what you mean? Please send pics of the problem. If hardware is missing we can send.

Best Regards,
Customer Service


1701 Robert J. Conlan Blvd. NE, Unit #5
Palm Bay, FL 32905, USA
Toll Free: 888-381-8222 | Phone: 321-725-9969 | Fax: 549-5001

[email protected] - Email us!

www.facebook.com/PerformancePCs - Like us in Facebook!

www.twitter.com/PerformancePCs - Follow us on Twitter!

www.facebook.com/groups/PPCsBuildersClub - Loop Design, Mods, Builds and Layout!
On 6/15/2017 10:07 PM, Performance-PCs.com Sales Department wrote:


Comments:

Hello, my order number is ORD-17-06-12-121, I just received the boxes today...excited to take care of my install over the weekend and come to find out I open the XE240 on this order and in the box is a used PE240 with no hardware, I am rather disappointed as this will not allow me to complete my build over the weekend. Can someone please contact me asap.

Thank you



I replied with the following pictures and explained it appears that someone returned this radiator...I have not heard anything this morning and as of right now I already ordered another radiator from Amazon overnight so that I can have it here tomorrow to complete my build




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