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Water Damaged 2080, Thanks EK

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post #11 of 41 (permalink) Old 08-08-2019, 05:07 AM
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Thats ekwb. Not first time we have heard about qc issues. There other users who have had it worse.

Dont be afraid of watercooling, you were unlucky. You can always try other brands. Just to let you know heatkiller and ekwb are similar in price but vary in quality a lot. Aquacomputer would be slightly more expensive. Lot of options up top.

Last edited by Section31; 08-08-2019 at 05:20 AM.
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post #12 of 41 (permalink) Old 08-08-2019, 05:37 AM
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Had mine on order on day one. Is powered on practically all of the time since, no issues here.
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post #13 of 41 (permalink) Old 08-08-2019, 05:47 AM
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Hi,
Anyone that doesn't check assembly on hardware like this will one day eventually regret it
I was in flush/ cleaning process and noticed fluid outside the gasket on my ek gpu block
So **** happens I was lucky it didn't leak more than it did.

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post #14 of 41 (permalink) Old 08-08-2019, 06:20 AM
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Hi,
is there a possibility you haven't reassembled correctly after resoldering the LEDs? Also, have you contacted EK support?
Stand-off unscrewed can't really cause a leak, as the water does not flow to it, there are more layers of copper above it before you reach the water channels.
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post #15 of 41 (permalink) Old 08-08-2019, 08:45 AM
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Quote: Originally Posted by Socks keep you warm View Post
Anybody else had issues with the EK Vector 2080 RGB Blocks?
I had a block standoff undo it self( in gods name why the hell arent these NOT built INTO the block) and spit water on my GPU ram modules and now it wont boot.
In saying this i did have it boot at one point but no longer.

I have been custom water cooling for years and can safely say that i will be staying far away from EK.
Here is a link to their instruction manual, back in the day they used to LIST the contents of your purchase( screw sizes) etc...
https://www.ekwb.com/shop/EK-IM/EK-IM-3831109813539.pdf
Without this useful information and all the RANDOM screws and stuff they throw into the packaging i seriously recommend everyone to AVOID EK waterblocks.
Their manufacturing Defect is also apparently a NON WARRANTABLE incident, so my dead 2080 is not covered by them even due to their own neglect.
Bye bye EK, it was nice knowing thee.
I apologize for the issues you've had. EKWB denying replacement of parts due to a faulty product isn't common. We'd like to follow up and check into this further. Can you please send me the ticket number you received when you contacted support?

Additionally, we've recently been looking into updating the manuals to be more clear and concise after user feedback, and I'll be passing your feedback along to expedite that process.

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post #16 of 41 (permalink) Old 08-08-2019, 03:39 PM
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Quote: Originally Posted by Socks keep you warm View Post
Hey guys i ended up having my GPU spontaneously come back to life.
I am however running it on the Stock cooler and not water cooling anymore.
I would still suggest everyone to avoid EK or until they decide to go back to a more user friendly manual as in the end this could have been avoided with knowing what screw does what etc.
They literally throw in around 50 screws in which you need 7-12 depending on if you have a waterblock.

If you ever try watercooling again, buy an AquaComputer block. You wont be disappointed.




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post #17 of 41 (permalink) Old 08-08-2019, 07:31 PM - Thread Starter
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Quote: Originally Posted by EKJake View Post
I apologize for the issues you've had. EKWB denying replacement of parts due to a faulty product isn't common. We'd like to follow up and check into this further. Can you please send me the ticket number you received when you contacted support?

Additionally, we've recently been looking into updating the manuals to be more clear and concise after user feedback, and I'll be passing your feedback along to expedite that process.
Great to hear, if you guys do fix your manuals you will have me back.
I never even bothered putting through a warranty claim as the website stated all the information i posted above.
As the card is back to life i have canceled my RMA with PCCaseGear Australia.
Please EK do not thread lightly please ensure the manuals are changed! They are atrocious A normal user wouldn't know what M2.5x4 screw size is compared to a x6 or x7.
I have the card booted on i believe a x6 screw and resulted in temps in high 70cs under load indicating poor contact with die. I have now bought a 2080 ti Xtreme with temps never exceeding 47c under load.
Thankyou EK, i seriously beg of you to fix the manuals! You will have me back as a customer. I have been purchasing your blocks since the 7970 lol.

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post #18 of 41 (permalink) Old 08-08-2019, 07:35 PM
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Quote: Originally Posted by Socks keep you warm View Post
Anybody else had issues with the EK Vector 2080 RGB Blocks?
I had a block standoff undo it self( in gods name why the hell arent these NOT built INTO the block) and spit water on my GPU ram modules and now it wont boot.
In saying this i did have it boot at one point but no longer.

I have been custom water cooling for years and can safely say that i will be staying far away from EK.
Here is a link to their instruction manual, back in the day they used to LIST the contents of your purchase( screw sizes) etc...
https://www.ekwb.com/shop/EK-IM/EK-IM-3831109813539.pdf
Without this useful information and all the RANDOM screws and stuff they throw into the packaging i seriously recommend everyone to AVOID EK waterblocks.
Their manufacturing Defect is also apparently a NON WARRANTABLE incident, so my dead 2080 is not covered by them even due to their own neglect.
Bye bye EK, it was nice knowing thee.
that sucks

as a life long EK where possible customer, I was not impressed with the "modern" EK via my 1080ti vector blocks... n ended up retiring the modern cpu block back to my supremacy

it's also incredibly annoying that they moved the ports further down the block, so they don't match up with previous gen 1080ti blocks.

and you're 100% spot on about the manuals. It's like reading cave paintings from a previous cycle of man compared to the originals. also WTH ARE ALL THESE EXTRA SCREWS, but no extra O-rings? Those are the things that literally vanish into thin air!!!

R.I.P. Zawarudo, may you OC angels' wings in heaven.
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post #19 of 41 (permalink) Old 08-08-2019, 09:08 PM - Thread Starter
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Quote: Originally Posted by skupples View Post
that sucks

as a life long EK where possible customer, I was not impressed with the "modern" EK via my 1080ti vector blocks... n ended up retiring the modern cpu block back to my supremacy

it's also incredibly annoying that they moved the ports further down the block, so they don't match up with previous gen 1080ti blocks.

and you're 100% spot on about the manuals. It's like reading cave paintings from a previous cycle of man compared to the originals. also WTH ARE ALL THESE EXTRA SCREWS, but no extra O-rings? Those are the things that literally vanish into thin air!!!
I'm just so glad to hear that i am not alone in my thoughts! I get it that i may have had user error by using the wrong sized screw but that would not have happened if i knew which screw was what lol.
I think another concering part to all this though was that i had to resolder the RGB LED strips + wires to the terminal as they came off...

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post #20 of 41 (permalink) Old 08-08-2019, 09:10 PM - Thread Starter
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This is the terminal, you can see my crappy attempt at soldering but it actually works now so.
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