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Water Damaged 2080, Thanks EK

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post #21 of 41 (permalink) Old 08-08-2019, 09:37 PM
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bwahahaha. WARRANTY VOID SIR!

I've been noticing more QC issues across the entire industry over the last few years as a whole, not just water cooling.

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post #22 of 41 (permalink) Old 08-08-2019, 09:55 PM - Thread Starter
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Quote: Originally Posted by skupples View Post
bwahahaha. WARRANTY VOID SIR!

I've been noticing more QC issues across the entire industry over the last few years as a whole, not just water cooling.
I knew they wouldn't accept warranty after i resoldered the wires but i was like meh it's only a $200 AU part. Just made me laugh really hard at the QC sticker.

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post #23 of 41 (permalink) Old 08-09-2019, 01:15 AM
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Quote: Originally Posted by Socks keep you warm View Post
I knew they wouldn't accept warranty after i resoldered the wires but i was like meh it's only a $200 AU part. Just made me laugh really hard at the QC sticker.
EK would have sent you a new terminal piece most likely. Users don't go and randomly solder stuff just out of boredom. For things like that, you can always go to EK support.
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post #24 of 41 (permalink) Old 08-09-2019, 03:51 AM - Thread Starter
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Quote: Originally Posted by Kutalion View Post
EK would have sent you a new terminal piece most likely. Users don't go and randomly solder stuff just out of boredom. For things like that, you can always go to EK support.
Wasn't really thinking straight after the thought of my 2080 being dead. Also i didn't care for the block i cared about the quality of their waterblock and the damage it had done to my card. I don't care for RGB.

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post #25 of 41 (permalink) Old 08-09-2019, 12:08 PM
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Quote: Originally Posted by Socks keep you warm View Post
Great to hear, if you guys do fix your manuals you will have me back.
I never even bothered putting through a warranty claim as the website stated all the information i posted above.
As the card is back to life i have canceled my RMA with PCCaseGear Australia.
Please EK do not thread lightly please ensure the manuals are changed! They are atrocious A normal user wouldn't know what M2.5x4 screw size is compared to a x6 or x7.
I have the card booted on i believe a x6 screw and resulted in temps in high 70cs under load indicating poor contact with die. I have now bought a 2080 ti Xtreme with temps never exceeding 47c under load.
Thankyou EK, i seriously beg of you to fix the manuals! You will have me back as a customer. I have been purchasing your blocks since the 7970 lol.
Well, in an unfortunate/fortunate outcome, this incident seems to be the tipping point. Thanks to your poor experience, it's not something that can be shelved to deal with later. Again, we apologize all of the headaches dealing with this.

We've had incidents of the wrong screw length being used before and it resulting in poor thermals. I, and others, have had to help with that particular issue more than once. If you have any additional feedback on the manuals or anything else, please let me know. I was given the task of going through each manual and making suggested changes, which I'll be starting this weekend.

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post #26 of 41 (permalink) Old 08-11-2019, 05:15 AM - Thread Starter
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Quote: Originally Posted by EKJake View Post
Well, in an unfortunate/fortunate outcome, this incident seems to be the tipping point. Thanks to your poor experience, it's not something that can be shelved to deal with later. Again, we apologize all of the headaches dealing with this.

We've had incidents of the wrong screw length being used before and it resulting in poor thermals. I, and others, have had to help with that particular issue more than once. If you have any additional feedback on the manuals or anything else, please let me know. I was given the task of going through each manual and making suggested changes, which I'll be starting this weekend.
I think everything is covered! If you guys can just make a way to identify screws that's about all it is. But now after this i have gone out of my way to learn how to read screw sizing lol.
I'm glad you guys are doing something about it, it is restoring faith! Thanks EK Jake!

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post #27 of 41 (permalink) Old 08-11-2019, 08:20 AM
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Hi,
If you think about it the longer screws are for the back plate obviously
Not everyone buys the back plate though
Technically the screws for the back plate should be included in the back plate package would probably straighten out that confusion.

Extra screws are never a bad thing

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post #28 of 41 (permalink) Old 08-11-2019, 08:21 AM
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Its a simple fix, number your bags of screws and add the numbers to the manuals. Nothing more.

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post #29 of 41 (permalink) Old 08-11-2019, 08:31 AM
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Quote: Originally Posted by Mayhem View Post
Its a simple fix, number your bags of screws and add the numbers to the manuals. Nothing more.
Hi,
As far as I remember all the screws are in one bag.

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post #30 of 41 (permalink) Old 08-11-2019, 08:33 AM
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Quote: Originally Posted by ThrashZone View Post
Hi,
As far as I remember all the screws are in one bag.
Yes that's the issue. They need to separate them out.

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