Originally Posted by Socks keep you warm
Here is a link to their instruction manual, back in the day they used to LIST the contents of your purchase( screw sizes) etc...https://www.ekwb.com/shop/EK-IM/EK-IM-3831109813539.pdf
Without this useful information and all the RANDOM screws and stuff they throw into the packaging i seriously recommend everyone to AVOID EK waterblocks. Bye bye EK, it was nice knowing thee.
I'd like some pictures showing what the problem was on the water block as well as on the pcb itself where you suspect the water caused some damage.
About the instruction manual, I recently got a EK 2080 Ti RGB + Backplate combo and had a very
difficult time figuring out how to install it properly, not only did the manual NOT show how to install it (only covered a third of what to do), but it had just a few
more screws than what was actually needed.
In total (98) this is what I had before assembly,
37x - Washers (White)
16x - M2.5x4 (Black)
14x - M2.5x7 (Silver)
13x - M2.5x6 (Black)
11x - M2.5 Nuts (Black)
3x - M2.5x4 (Silver)
2x - M2.5x8 (Black)
2x - M3x4 (Black)
I only needed this (27) for full cover block plus backplate,
13x - Washers (White)
7x - M2.5x4 (Black)
6x - M2.5x7 (Silver)
1x - M2.5x6 (Black)
24x - Washers (White) Only 13 needed out of 37 (35%)
9x - M2.5x4 (Black) Only 7 needed out of 16 (44%)
8x - M2.5x7 (Silver) Only 6 needed out of 14 (43%)
12x - M2.5x6 (Black) Only 1 needed out of 12 (8%)
11x M2.5 Nuts (Black) None of this type was needed
3x - M2.5x4 (Silver) None of this type was needed
2x - M2.5x8 (Black) None of this type was needed
2x - M3x4 (Black) None of this type was needed
In total 71x Nuts/Screws/Washers left over after assembly.
Had to dig around on YouTube to find user uploaded videos with instructions, to figure out how to actually install it. From what I was told by EK support is that they outsourced the instruction manuals to some other company, and that's why they lack critical information. What boggles my mind is that I have installed multiple EK blocks over the years and they all had very clear instructions, so from my experience it's specifically the RTX 20 series that's been a nightmare. Was also promised by support they were looking into updating the manuals months ago (I checked just now and they have not been updated yet, even though it shouldn't take more than an hour to manually update it by EK themselves).
I certainly don't agree with ditching a whole brand because of one incident, I disassembled both my products, the new Velocity & Vector blocks, fantastic build quality and looks incredible, as well as great performance, and even though the instructions were lacking, I did end up figuring it out, so it's not like the product was unusable, just took some some time figuring it out (which should have been seconds reading the instructions).
Would I still recommend EK after hearing about your issue & my personal issues with instructions? Absolutely!
So what if QA fails 1 in 1000 blocks? That's life, it happens. Lesson here could be to make sure everything is tight and feels right next time you purchase a water cooling product, doesn't take more than a minute. And it definitely happens to other brands as well, so you might as well never get any water cooling again because there will always be risks with water.