Originally Posted by NewUser16
Personally and from my experience from few years ago, EK never had quality products, they where always the first to come up with updated products as new GPU's CPUs would come up, that's where the popularity came from, but as far is quality...was never there.
I remember when I just got into watercooling about 10-12 years ago and of course EK came up on my list from research so I got few of their GPU blocks and I always get the best can be I don't skimp out on WC gear and what do you know, the thread on 2 out of 3 blocks where messed up so when I reached out they blamed me first...phhhh when I didn't even installed them yet.
Ever since I never got any of their products, even thou apparently their approach to similar issue(s) was changed and they have educated their stuff when comes to human interaction.
Their nickle plating might be the worse in the industry and the flaking of their plating years ago, that was never fixed, It was slightly improved, but more hidden and put on back burner, the only thing they did was to tell you to use their coolants, which btw. were made by mayhems for a while and things were OK as long as you have used their coolant, until they got cheap again and started making their own, that just shows how cheap they are and at least in my view, you should be able to use any coolant you like without worrying about voiding warranty or some issues that comes along.
So...what you see on your fittings is not surprising, nothing has changed and will continue until people wont stop getting their gear.
btw. I have used Watercool Heatkiller blocks for decade with different liquids, not a single issue and the same applies to Aquacomputer and Bitspowers, so there are other reputable brands that are quality focused rather then quantity witch leads to poor product.
This is a very interesting topic for me. I have been yapping for a while about the Nickle plating, and its quality and that something should be done.
The thing is, the RMA numbers for these cases are really low. Relative to the number of sold blocks, the RMA claims of nickel flaking are so small that every time I bring up the subject, I'm just given the numbers.
Also, everyone who has nickel flaking or "corrosion" of the nickel, within the warranty period, and has proof of purchase for a purpose made coolant, the user is entitled to a brand new cold plate, free of charge
Why are machining marks so visible? The machining marks are much more visible than with some other brands is because its a special mixture of nickel that doesn't fill the cracks as much as "ordinary" nickel.
This will not change for a few reasons. Partly it's kind of a trademark of how EK makes the blocks (i know, not everyone likes it), and again, the numbers. The number of issues with the nickel relative to the sales
number are minuscule.
I know that the issue partly lies in the fact that people when they experience issues, don't turn to the manufacturer, and the actual RMA numbers say, everything is fine!
Last time I checked, there was an average of one GPU block nickel flaking issue reported to EK monthly. QC is not making this up, I was looking at the screen.
So the only thing that I can ask of everyone, is that whenever you encounter an issue with an EK product, to take those few minutes, open a support ticket, or open an RMA ticket. You might not get the desired
answer all the time.... if someone used the loop with pure distilled water, of course, things will not work out in their favor. But opening a support ticket can help improve product quality and design in the long run.