Originally Posted by Watercool-Jakob
This is both true and wrong at the same time
You are absolutely right that our availability is pretty bad right now. The reason is simple: we were overrun by orders. We were receiving more orders per day than we could produce in the same time for several months in a row. This obviously led to a massive backorder problem. We are continuously growing both our staff and our machine park, and bought several extremely expensive new machines throughout 2019. These already led to higher production capacities. Our estimation is that we will be back to ship new orders within 1-3 days by late summer, while also being back to supplying all our resellers worldwide with product.
So yes, availability was pretty rough for the last 6-9 months. But no, the peak is through, and it is currently getting better again.
You really need to be much more active communicating this to both the punters and your resellers, then. Most of the latter appear to be completely in the dark or despairing. Also, most indicated that supply has been an issue for much longer than 6-9 months.
In order to get a Tube 100 D5 I had to cannibalise the pump top from the 200 D5 that I was going to use for a later build, and order a normal Tube 100 from one of the last resellers with stock, then a Multiport 100 and tall standing bracket from a different reseller with stock of those. The standing bracket isn't ideal for my case, though, I've found. Now I need to order 120mm fan brackets and the reservoir holders ... but none of your resellers have them (resellers being out of most of the accessories and spare parts is maybe the worst bit), and it'd take weeks more from you. Furthermore, I need to now obtain a new D5 Tube pump top for the 200 Tube, and a new Borosilicate glass vessel too, as the bottom of it shattered when I unscrewed it**.
It's really frustrating that it's like this. Hope it gets resolved sooner rather than later.
**N.B. to anyone taking their Tube apart, do each screw a few rotations at a time very slowly - if there's uneven pressure on the glass it will fail. Same with doing it back up, do it very slowly with even pressure.
Edit: Given the situation, have you not considered stopping new orders for a couple of weeks, so you can get caught back up? Surely that would be better than prolonging the current status quo.