Originally Posted by Gandyman
I run a small PC repair/building store and have a good relationship with my supplier. I called him basically said word for word what you said there, that if I send back this 2200 AUD GPU they will run firestrike for 30 mins and go 'seems fine' and send it back. He said he understands 100% and will see what he can do, he emailed MSI directly and kept me CC'd. He relayed that I had done over 30 hours of testing to determine that the tensor cores being faulty is the only logical conclusion. The RA director of MSI Australia emailed him back and said she would approve the RMA request and sent him an authorization.
So I guess I was lucky, more about who you know than who you are in life I've found. Just need the right friends.
You watch my new one will arrive tomorrow and do the same thing lol -- just my luck.
Incredibly off topic but what monitor are you using now? I really appreciate all the info you gave me on the LG thread.
Yep. I've had similar good experience when dealing with manufacturer directly, that was only after bad experience with the shop well rather bad experience with the manufacturer's local service center who kept sending back replacement cards (old card at that point, out of production) that were physically not OK or even pluggable to how bent the I/O metal bracket was. Once one goes high enough it's usually fine, but dealing with the "peons" who like most people get worked to death at low wages, scrutinized for anything not being done the cheapest way possible, the system fails there. And this has been a recurring theme for many brands especially when they had to deal with extra RMAs, bulk RMAs from miners. Once I got hold of Taiwan HQ customer service on their forum... with photos of what was being sent back from the service center, how long the whole ordeal is taking (months) when the problem could have been resolved quickly and satisfactory with a refund or offer of a sidegrade/upgrade when they don't have the same card anymore in good enough condition. They approved refund, called the service center and suddenly it was no problem and service center behavior turned around 180 degrees, I bet they were a bit surprised to get a talking to from above from Taiwan HQ and customers should not be required to tell these stories publicly on forums, twitter, etc. in an attempt to get hold of someone competent enough at the company to resolve problems.
Some shops are fine and they will swap products or sent it up the channel right away and make you wait but that's better because at least someone more competent than shop technician may look at the card and test it. There is nothing wrong with a shop doing the testing but when it's out of their expertise/knowledge/skill they should send it up the channel or at least read what the customer writes the problem is haha.
Another time, another shop I sent a card back within 14 days, regular return and refund, no card issue. They put the card on a shelf, lost the accompanying paper document, 14 days go by still no refund received, write them and they reply "we were wondering what is this card here, there is no document with it, is it broken?", resent document, no card issue, resolved. But again, I had to intervene due to error on their side.
3 cards, 3 issues. So far not much luck with local shops, small or large.
No wonder when I'm buying something like monitors that have high return rate that I rather go and look at Amazon out of my country, or German shops even, due to a more hassle free return/exchange experience and lower costs of doing so.
I use AOC Q3279VWFD8 31.5" 1440p75 IPS and since I didn't need to play a lottery on it or had any major problems so far the thread for it is rather picture free-ish as the photos I took were a bit bad (focus, exposure) and I didn't feel like retaking them and then spending hours doing the viewing angle composite etc. like I did for the AOC, Acer, Samsung, LG which are mostly in the comparison thread in signature and with some I did play the lottery a bit to no avail. I've had the 850G, it was broken internally and while the AUO VA is nicer than the older Samsung VA it's still no match to an IPS at this size, for me 31.5" is simply too large for VA and I find the other negatives of VA worse than having a bit of corner glow with IPS. Not all IPS glow as crazily as the infamous AUO 27" AHVA=IPS. Been there, tried all the available panels in 27" and 31.5" 1440p100+ IPS and VA at the time, settled for 1440p75 monitor anyway. Nowadays there are more options, there wasn't a very up to date list before so I kept the 2019 new options/releases in a thread, in signature. There still isn't much if anything really in 1440p100+ to recommend, in 1080p there are some nicer models now, the 1080p144 24" IGZO IPS and 1080p 240/280Hz IPS panels.
After having multiple 31.5" monitors and using this one a while now, I really don't want to go down in size. Plus for 1440p the 31.5" is most usable to me as it's a standard PPI = no UI scaling necessary and text is readable.