[SOLVED] EVGA Denied Warranty Because GPU Wasn't Cleaned - Page 2 - Overclock.net - An Overclocking Community

Forum Jump: 

[SOLVED] EVGA Denied Warranty Because GPU Wasn't Cleaned

Reply
 
Thread Tools
post #11 of 147 (permalink) Old 03-07-2019, 02:26 PM - Thread Starter
Linux Gamer
 
Almost Heathen's Avatar
 
Join Date: Oct 2013
Location: CT, USA
Posts: 876
Rep: 58 (Unique: 40)
Quote: Originally Posted by ORL View Post
The reason they reject these items is the parts get reused in whatever ways. Imagine a non smoker receiving a replacement component with the odor coming from their PC now that they have installed an RMA component. This will be in place across the board of all products. As a former smoker who has quit some 7-10 years ago I would not have believed then it should matter. However now if a coworker so much as smoked an hour ago and walks by my office I can smell this, just as when looking at houses or used cars. While it may not bother some people, others will throw a complete fit about it. The smell takes a very long time to go away.
I can appreciate that perspective, and that's a valid point. I'm sure they realized that their warranty did not spell that out and so they added it to future revisions.

However the warranty that I agreed to, that came with the product made no such stipulation. If it had, I would't have smoked around it, and to be safe, cleaned it thoroughly before sending it in.

NAS / HTPC
(19 items)
Workstation
(10 items)
CPU
Intel Xeon W3680 @ 3.9GHz
Motherboard
Dell 0x501h (BIOS A16, not EFI capable)
GPU
EVGA GTX 1060 Gaming 6GB 06G-P4-6161-KR @ stock
RAM
30GB @ 1066MHz CL7 (3x8GB 2Rx8 1600MHz ECC UDIMMs, 3x2GB 2Rx8 1333MHz non-ECC)
Hard Drive
ZFS mirror (media), ZFS JBOD (gaming etc.), ZFS OS
Power Supply
Seasonic SS-850HT
Cooling
Scythe Ninja 4
Cooling
Sunbeam Rheostat Extreme Fan Controller rev2
Cooling
4 x San Ace 140mm, 2 x Delta AFB 120mm (VRM fans)
Case
CaseLabs Bullet BH8 (white)
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
Panasonic Viera X3 TV
Keyboard
CM Storm Quickfire Pro (Cherry Reds)
Mouse
Logitech M310
Mouse
Itac mouse-trak Industrial Trackball
Mousepad
Cloth
Audio
Creative Sound BlasterX H5 Tournament Edition Headset
Audio
Creative Sound BlasterX G1 USB Sound Card
Audio
Philips HTS3555 5.1 1000w Home Theater
CPU
AMD Athlon II X4 640 @ stock
Motherboard
(Foxconn 2AB1) N-Alvorix-RS880-uATX (latest BIOS, not EFI capable)
GPU
Radeon 5250 @ Stock
RAM
4 x 2GB 1066MHz CL7
Hard Drive
Hitatchi 40gb (ZFS)
Power Supply
OEM 250w?
Cooling
OEM
Case
OEM
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
HP vp17
▲ hide details ▲
Almost Heathen is offline  
Sponsored Links
Advertisement
 
post #12 of 147 (permalink) Old 03-07-2019, 02:28 PM
I Love this Hobby!
 
Gunderman456's Avatar
 
Join Date: Oct 2008
Posts: 7,244
Rep: 596 (Unique: 494)
Cuban cigar smoke would add value to replacement components I would think. You'd get the benefit of a cigar lounge type milieu for free!

-Guide to 1st Case Modding for Better GPU(s) Performance/Cooling-
https://www.overclock.net/case-mod-wo...ing-guide
-Guide to 2nd Case Modding for Better GPU(s) Performance/Cooling-
https://www.overclock.net/case-mod-wo...e-fan-mod
Bit'O'Heaven
(16 items)
Cigar ATX PC
(14 items)
CPU
Intel i7 4770k @ 4.5GHz
Motherboard
Asus Maximus VI Rog Gene
GPU
Gigabyte AMD R9 290 @ 1160GHz Core/1350GHz Mem
GPU
Gigabyte AMD R9 290 @ 1160GHz Core/1350GHz Mem
RAM
G.SKILL Trident X DDR3 16GB 2400MHz
Hard Drive
Samsung 840 PRO 256GB
Hard Drive
Seagate Barracuda 7200.14 3TB
Optical Drive
Pioneer Black Blu-ray 16X BD-R 2X BD-RE
Power Supply
EVGA SuperNOVA G2 1300W 80PLUS Gold Fully Modular
Cooling
Open Water Loop
Case
Fractal Design Arc Midi R2
Operating System
Win 7 Pro 64bit
Monitor
Nixeus EDG 27" Freesync 1440p 144Hz
Monitor
Samsung 245BW 24" 1200p 60Hz
Keyboard
Logitech G15
Mouse
Microsoft Sidewinder X5
Mousepad
ALLSOP Redmond Mouse Pad
Audio
Cambridge Soundworks 5.1
CPU
Intel Core i5-3570K @ 4.5GHz
Motherboard
ASRock Z77E-ITX mITX
GPU
Sapphire AMD HD 7990
RAM
G.SKILL Ripjaws X DDR3 8GB 1600MHz
Hard Drive
Crucial SSD 128GB
Hard Drive
Seagate Barracuda HDD 1TB
Optical Drive
LG DVD R/W
Power Supply
Corsair Professional Series Gold AX850 Fully Modular
Cooling
Corsair Cooling Hydro Series H100
Case
BitFenix Prodigy Mini-ATX Black Case
Operating System
Win 7 Pro 64bit
Monitor
Samsung TV 52"
Keyboard
Logitech K330 Wireless
Mouse
Logitech M215 Wireless
Mousepad
Corsair Vengeance MM200
Audio
Yamaha RX-V681 PSB/PolkAudio 5.1
CPU
AMD Athlon II X4 640
Motherboard
ASRock N68C-GS
GPU
NVIDIA 6600GT
RAM
G. Skill Ripjaws DDR3 1600MHz
Hard Drive
WD Caviar Blue 500GB 16MB Cache 7200RPM
Optical Drive
LG Optical Drive
Power Supply
Thermaltake TR2 600W
Cooling
Thermaltake Max Orb
Case
Cigar Boxes
Operating System
Windows 7
Monitor
Viewsonic 19” Flatscreen CRT
Keyboard
Gigabyte GK-K6800 103
Mouse
Zalman ZM-M300
Mouse
Corsair Vengeance MM200
▲ hide details ▲


Gunderman456 is offline  
post #13 of 147 (permalink) Old 03-07-2019, 02:30 PM
New to Overclock.net
 
Zfast4y0u's Avatar
 
Join Date: Dec 2017
Posts: 301
Rep: 1 (Unique: 1)
i saw how pc can look like inside when person who smokes uses it, first hand. friend of mine has lot more filthy pc then that card fan is, looks same just there is more of it, honestly i wouldnt touch that card with bare hands. you should have took it apart ( if warranty allows it where you live ), clean it and send it for RMA, there is first time for everything, this is school you paid.
Zfast4y0u is offline  
Sponsored Links
Advertisement
 
post #14 of 147 (permalink) Old 03-07-2019, 02:49 PM - Thread Starter
Linux Gamer
 
Almost Heathen's Avatar
 
Join Date: Oct 2013
Location: CT, USA
Posts: 876
Rep: 58 (Unique: 40)
Just got off the phone. They're going to send it back for me to clean. After which they will supposedly honor the RMA.


Still disappointing. I bent over backwards reading RMA/return documents to make sure the GPU was in acceptable condition. Had there been any stipulation in any document (not including their updated warranty terms that do not apply to this old card) regarding smells or smoke residue, it never would have been an issue, I would have cleaned it/not smoked around it.


Edit: I mean I had ESD brushes, iso alcohol, and air ready to clean it (and have pictures to prove that) but I thought "nah, no way is this going to be an issue"


So, smokers, clean the crap out of your GPUs before sending them in.

NAS / HTPC
(19 items)
Workstation
(10 items)
CPU
Intel Xeon W3680 @ 3.9GHz
Motherboard
Dell 0x501h (BIOS A16, not EFI capable)
GPU
EVGA GTX 1060 Gaming 6GB 06G-P4-6161-KR @ stock
RAM
30GB @ 1066MHz CL7 (3x8GB 2Rx8 1600MHz ECC UDIMMs, 3x2GB 2Rx8 1333MHz non-ECC)
Hard Drive
ZFS mirror (media), ZFS JBOD (gaming etc.), ZFS OS
Power Supply
Seasonic SS-850HT
Cooling
Scythe Ninja 4
Cooling
Sunbeam Rheostat Extreme Fan Controller rev2
Cooling
4 x San Ace 140mm, 2 x Delta AFB 120mm (VRM fans)
Case
CaseLabs Bullet BH8 (white)
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
Panasonic Viera X3 TV
Keyboard
CM Storm Quickfire Pro (Cherry Reds)
Mouse
Logitech M310
Mouse
Itac mouse-trak Industrial Trackball
Mousepad
Cloth
Audio
Creative Sound BlasterX H5 Tournament Edition Headset
Audio
Creative Sound BlasterX G1 USB Sound Card
Audio
Philips HTS3555 5.1 1000w Home Theater
CPU
AMD Athlon II X4 640 @ stock
Motherboard
(Foxconn 2AB1) N-Alvorix-RS880-uATX (latest BIOS, not EFI capable)
GPU
Radeon 5250 @ Stock
RAM
4 x 2GB 1066MHz CL7
Hard Drive
Hitatchi 40gb (ZFS)
Power Supply
OEM 250w?
Cooling
OEM
Case
OEM
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
HP vp17
▲ hide details ▲

Last edited by Almost Heathen; 03-07-2019 at 03:04 PM.
Almost Heathen is offline  
post #15 of 147 (permalink) Old 03-07-2019, 03:15 PM - Thread Starter
Linux Gamer
 
Almost Heathen's Avatar
 
Join Date: Oct 2013
Location: CT, USA
Posts: 876
Rep: 58 (Unique: 40)
Quote: Originally Posted by Zfast4y0u View Post
i saw how pc can look like inside when person who smokes uses it, first hand. friend of mine has lot more filthy pc then that card fan is, looks same just there is more of it, honestly i wouldnt touch that card with bare hands. you should have took it apart ( if warranty allows it where you live ), clean it and send it for RMA, there is first time for everything, this is school you paid.
That would make sense except:

1. I'm being held accountable for warranty terms that were not in place when I bought the GPU
2. There is no documentation that I've read stating that this condition is unacceptable

I wouldn't say I was schooled, moreso that I wasted my time and their time and money for an issue that could have been easily avoided; had I known of these standards I would have cleaned it thoroughly.

So be it. I'm annoyed, but leaning towards just complying rather than talking to a manager.

NAS / HTPC
(19 items)
Workstation
(10 items)
CPU
Intel Xeon W3680 @ 3.9GHz
Motherboard
Dell 0x501h (BIOS A16, not EFI capable)
GPU
EVGA GTX 1060 Gaming 6GB 06G-P4-6161-KR @ stock
RAM
30GB @ 1066MHz CL7 (3x8GB 2Rx8 1600MHz ECC UDIMMs, 3x2GB 2Rx8 1333MHz non-ECC)
Hard Drive
ZFS mirror (media), ZFS JBOD (gaming etc.), ZFS OS
Power Supply
Seasonic SS-850HT
Cooling
Scythe Ninja 4
Cooling
Sunbeam Rheostat Extreme Fan Controller rev2
Cooling
4 x San Ace 140mm, 2 x Delta AFB 120mm (VRM fans)
Case
CaseLabs Bullet BH8 (white)
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
Panasonic Viera X3 TV
Keyboard
CM Storm Quickfire Pro (Cherry Reds)
Mouse
Logitech M310
Mouse
Itac mouse-trak Industrial Trackball
Mousepad
Cloth
Audio
Creative Sound BlasterX H5 Tournament Edition Headset
Audio
Creative Sound BlasterX G1 USB Sound Card
Audio
Philips HTS3555 5.1 1000w Home Theater
CPU
AMD Athlon II X4 640 @ stock
Motherboard
(Foxconn 2AB1) N-Alvorix-RS880-uATX (latest BIOS, not EFI capable)
GPU
Radeon 5250 @ Stock
RAM
4 x 2GB 1066MHz CL7
Hard Drive
Hitatchi 40gb (ZFS)
Power Supply
OEM 250w?
Cooling
OEM
Case
OEM
Operating System
Antergos XFCE (Antergos repos removed)
Monitor
HP vp17
▲ hide details ▲
Almost Heathen is offline  
post #16 of 147 (permalink) Old 03-07-2019, 03:19 PM
New to Overclock.net
 
skupples's Avatar
 
Join Date: Apr 2012
Location: Fort Lauderdale
Posts: 19,511
Rep: 558 (Unique: 317)
I do think they're being a bit obtuse, since its SO old. They aren't going to refurbish & redistribute, thus the reason for voiding smoke damage is moot.

the reason for voiding smoke damage - the heatsink/fan/housing is typically reconditioned & redistributed during refurbish. Smoke damage means they have to scrap & replace, instead of clean & refurbish.

example - a heavy smoking user of mine bricked her 9th gen i7 laptop. Lenovo refused the warranty repair as it was due to overheating, from the nasty smoke-tar-dust that clogged the sync/fan/filter combo. HOWEVER, we can pay for the replacement part, & have it repaired outside of warranty.

in short - EVGA doesn't wanna give you a brand new card in exchange for an ancient card that smells like ass. I'd be willing to bet that oldarse warranty includes wording along the lines of "terms may change at any time without notification"

if they're gonna let you clean out the stank - take it apart & soak the fan (without motor) & heatsync in high test rubbing booze.

You're not the first person to have issues with EVGA honoring their ancient warranty. However, They're still the easiest GPU manufacturer to work with to date.

R.I.P. Zawarudo, may you OC angels' wings in heaven.
If something appears too good to be true, it probably is.

Last edited by skupples; 03-07-2019 at 03:23 PM.
skupples is online now  
post #17 of 147 (permalink) Old 03-07-2019, 03:25 PM
New to Overclock.net
 
white owl's Avatar
 
Join Date: Apr 2015
Location: The land of Nod
Posts: 5,374
Rep: 136 (Unique: 103)
Honestly it was probably a snowflake (or several) sneering at the fact that it had smoke on it and exclaiming that they wouldn't touch it. A manger probably didn't want to push the issue.

You should have seen my case before I cleaned it for the first time in years. It went through a transition where me and my wife smoked then we vaped. While harmless the VG in the juice plus the tar from the smoke made this nice sticky film on everything. The dust stuck to that and built even more lol. Since cleaning it I haven't seen a single effect from vaping though so that's good. Also overtime the smoke smell will go away, I'm really sensitive to the smell now (years later) and my PC smells like a PC...warm electronics I guess.

Quote: Originally Posted by SpeedyVT
If you're not doing extreme things to parts for the sake of extreme things regardless of the part you're not a real overclocker.
Quote: Originally Posted by doyll View Post
The key is generally not which brands are good but which specific products are. Motherboards and GPUs are perfect examples of companies having everything from golden to garbage function/quality.
Hot n Bothered
(12 items)
CPU
4790k 4.7Ghz
Motherboard
Asus Sabertooth Z97 MkII 2
GPU
EVGA GTX 1080 SC
RAM
16gb G.Skill Sniper 2400Mhz
Hard Drive
2x Kingston v300 120gb RAID 0
Hard Drive
WD Blue
Power Supply
Seasonic 620w M12 II EVO
Cooling
Cooler Master 212 Evo
Case
Corsair 450D
Operating System
Windows 10
Monitor
Nixeus EDG27
Other
I have pretty lights.
▲ hide details ▲
white owl is offline  
post #18 of 147 (permalink) Old 03-07-2019, 03:33 PM
New to Overclock.net
 
skupples's Avatar
 
Join Date: Apr 2012
Location: Fort Lauderdale
Posts: 19,511
Rep: 558 (Unique: 317)
Yep!

Vape fog dust is maybe even worse for PCs. It just doesn't stink, and takes longer to build up. Specially if the vape fog mixes with any kinda smoke that may be in your home. Incense, cannabis.

I just had to clean 5 years of it off of a ton of fans.

R.I.P. Zawarudo, may you OC angels' wings in heaven.
If something appears too good to be true, it probably is.
skupples is online now  
post #19 of 147 (permalink) Old 03-07-2019, 03:43 PM
New to Overclock.net
 
white owl's Avatar
 
Join Date: Apr 2015
Location: The land of Nod
Posts: 5,374
Rep: 136 (Unique: 103)
After several YEARS of straight VG mix I can say that in a very small room it will likely build on the surface of things. In a larger room it happens at a negligible rate...but the built up that you do manage to get seems harmless and much easier to clean off. The tar takes several attempts because it's tar, the typical vape cloud is just 90% VG and 10% PG and it wipes off easily.
It builds slower and is easier to clean up in my experience. Keep in mind that I'm a heavy vaper using almost no nicotine in a small house with my wife doing the same so my case is a bit more extreme than I'd think most people would see. It took years to get it as bad as it was. Lol the side window actually had a frosted look at one point.

Quote: Originally Posted by SpeedyVT
If you're not doing extreme things to parts for the sake of extreme things regardless of the part you're not a real overclocker.
Quote: Originally Posted by doyll View Post
The key is generally not which brands are good but which specific products are. Motherboards and GPUs are perfect examples of companies having everything from golden to garbage function/quality.
Hot n Bothered
(12 items)
CPU
4790k 4.7Ghz
Motherboard
Asus Sabertooth Z97 MkII 2
GPU
EVGA GTX 1080 SC
RAM
16gb G.Skill Sniper 2400Mhz
Hard Drive
2x Kingston v300 120gb RAID 0
Hard Drive
WD Blue
Power Supply
Seasonic 620w M12 II EVO
Cooling
Cooler Master 212 Evo
Case
Corsair 450D
Operating System
Windows 10
Monitor
Nixeus EDG27
Other
I have pretty lights.
▲ hide details ▲
white owl is offline  
post #20 of 147 (permalink) Old 03-07-2019, 04:00 PM
New to Overclock.net
 
Join Date: Jan 2013
Posts: 124
Rep: 6 (Unique: 6)
Similar to your lungs, I guess - black.

I wouldn't have accepted it either, so good on EVGA. Disgusting. Couldn't you have, at least, gave it a wipe over before sending to them? I'd be embarrassed to send anything back in that condition, more so with sticky nicotine build up on it.

Wouldn't have given you an RMA either, and rather surprised that they have.

Your obviously not the type to bother otherwise regardless, else you wouldn't be bragging on a forum about it either.

Shocking.

Last edited by scaramonga; 03-07-2019 at 04:31 PM.
scaramonga is offline  
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Overclock.net - An Overclocking Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off