[SOLVED] EVGA Denied Warranty Because GPU Wasn't Cleaned - Overclock.net - An Overclocking Community

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[SOLVED] EVGA Denied Warranty Because GPU Wasn't Cleaned

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post #1 of 147 (permalink) Old 03-07-2019, 01:30 PM - Thread Starter
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[SOLVED] EVGA Denied Warranty Because GPU Wasn't Cleaned

Update 5 (6/28/19): Finally had a chance to do some gaming and push the GTX 1060 (the RMA replacement) the past couple weeks, and it has no issues.

I'm grateful EVGA made it right when (as others in this thread pointed out) technically they didn't have to.

In hindsight I should have cleaned the card before sending it in. Again, it was not a matter of laziness; I didn't clean it because I wanted to corroborate what I told CS (that the card had not been opened it 6 months or so), but that was not the right decision. Also I wouldn't have bothered creating this thread if I knew the RMA issues could be solved with a simple phone call.

Anyway, marking the thread as solved.

Update 4:
Spoiler!



Update 3:
Spoiler!

Update 2:
Spoiler!


Update 1:
Spoiler!

Original post:
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Last edited by Almost Heathen; 06-28-2019 at 04:36 PM.
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post #2 of 147 (permalink) Old 03-07-2019, 01:38 PM
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Do you smoke near your comp?

GPU History - 6 Nvidia, 3 AMD <--- need to get this number up
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post #3 of 147 (permalink) Old 03-07-2019, 01:43 PM - Thread Starter
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Quote: Originally Posted by microchidism View Post
Do you smoke near your comp?
Yes, honestly. But I don't see where that could constitute warranty denial: https://www.evga.com/warranty/2007/


I'm going to re-read that in a min. to see where I stand.

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post #4 of 147 (permalink) Old 03-07-2019, 01:52 PM
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Quote: Originally Posted by microchidism View Post
Do you smoke near your comp?
hell yeah duh

weak sauce from evga
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post #5 of 147 (permalink) Old 03-07-2019, 01:57 PM - Thread Starter
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I genuinely don't see anything in the "product condition" area of the warranty that would constitute denial of the RMA:

  • Removal and or Defacing of Serial/Part number sticker(s) on ANY EVGA products WILL void ALL warranties.
  • All products must be returned in the originally sold condition. Products received by EVGA for replacement that include 3rd-party attachments (CPU Heatsink Backplate, Memory chip heatsinks, etc) will be returned to the address on the package.
  • There must be no physical damage to any component including the PCB, GPU/chipset, CPU Socket, or damage that is caused by:
    • inadequate or improper repairs carried out by any person or entity which is not authorized by the manufacturer to perform warranty services on its behalf;
    • negligence, accidents, modifications, defective installation or misuse and use of inappropriate spare parts;
    • fire, immersion in liquid, lightning, earthquake, inadequate ventilation, Acts of God, incorrect application of main voltage howsoever arising, or any other cause beyond the control of EVGA;
    • any other goods which can be used with the Product, but are not the Product itself;
    • consumable or wearing items requiring replacement as part of normal service, including (but not limited to) dry cells and rechargeable batteries.
  • The product must be returned to EVGA in the original factory configuration and condition. All aftermarket modification must be reversed before sending in the product for replacement.

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post #6 of 147 (permalink) Old 03-07-2019, 01:57 PM
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Quote: Originally Posted by Almost Heathen View Post
Yes, honestly. But I don't see where that could constitute warranty denial: https://www.evga.com/warranty/2007/


I'm going to re-read that in a min. to see where I stand.
smoke destroys hardware.

Not a single vendor will accept RMA on smoke laden product.

I deal with it all the time, working on a Help Desk.

The reason? The smoke sticks. You can NOT remove the smell without replacing the entire cooling section, or taking it apart & soaking out the unique tar dust indoor smoking forms.

It's a 100% valid excuse to void the warranty, even if its 8 years old. Not to mention, the cost to them for having to hand over a modern gpu in exchange.


EVGA is usually the easiest and calmest RMA process around, so if they denied it, it's likely reasonable.

R.I.P. Zawarudo, may you OC angels' wings in heaven.
If something appears too good to be true, it probably is.
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post #7 of 147 (permalink) Old 03-07-2019, 01:59 PM
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So your warranty is void because your GPU *shuffles deck*........ smells.

Kidding aside, I have heard of warranties being void due to smoking damage. One more reason to kick the habit?

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post #8 of 147 (permalink) Old 03-07-2019, 02:03 PM - Thread Starter
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Quote: Originally Posted by skupples View Post
smoke destroys hardware.

Not a single vendor will accept RMA on smoke laden product.

I deal with it all the time, working on a Help Desk.

The reason? The smoke sticks. You can NOT remove the smell without replacing the entire cooling section, or taking it apart & soaking out the unique tar dust indoor smoking forms.

It's a 100% valid excuse to void the warranty, even if its 8 years old. Not to mention, the cost to them for having to hand over a modern gpu in exchange.
If the product is not maintained, maybe. But the GPU was cleaned frequently. I fail to see how the smoke smell is relevant.

Regardless, if that's the case, it should be in the warranty terms. Edit: Had it been in the terms, believe me I would have smoked away from the PC

Quote: Originally Posted by skupples View Post
EVGA is usually the easiest and calmest RMA process around, so if they denied it, it's likely reasonable.

Usually, maybe. But they've definitely gone downhill. You only need to look at their warranty forums or even here for evidence https://www.overclock.net/forum/69-n...or-wear-8.html

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post #9 of 147 (permalink) Old 03-07-2019, 02:07 PM
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post #10 of 147 (permalink) Old 03-07-2019, 02:21 PM
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Quote: Originally Posted by Almost Heathen View Post
If the product is not maintained, maybe. But the GPU was cleaned frequently. I fail to see how the smoke smell is relevant.

Regardless, if that's the case, it should be in the warranty terms. Edit: Had it been in the terms, believe me I would have smoked away from the PC




Usually, maybe. But they've definitely gone downhill. You only need to look at their warranty forums or even here for evidence https://www.overclock.net/forum/69-n...or-wear-8.html
The reason they reject these items is the parts get reused in whatever ways. Imagine a non smoker receiving a replacement component with the odor coming from their PC now that they have installed an RMA component. This will be in place across the board of all products. As a former smoker who has quit some 7-10 years ago I would not have believed then it should matter. However now if a coworker so much as smoked an hour ago and walks by my office I can smell this, just as when looking at houses or used cars. While it may not bother some people, others will throw a complete fit about it. The smell takes a very long time to go away.
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