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post #1 of 37 (permalink) Unread 05-11-2019, 02:19 AM - Thread Starter
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980ti - Sudden shutdown while gaming

UPDATE: It seems that it indeed was not a PSU issue, but instead my GPU dying. I have installed my new RTX 2600 yesterday and all has been well since then. Just like when I used my friend's GPU, I am able to play Divinity Original sin 2 for multiple hours in a row, without any sign of instability, let alone sudden shutdowns.
I like to thanks everybody that helped me solve this issue!

Also let's try to preserve shilka's sanity and stop speculating if it was the PSU after all...

----------------------------------------------

Two days ago my rig suddenly shut down (and restarted) when I was playing Divinity Original sin 2 (played the game for 60 hours the last 4 weeks without any issues). After the restart it gave me the following message: "Asus anti-surge was triggered to protect system from unstable power supply". Pressing f1 let me into the bios where I didn't change anything and it booted fine afterwards. I restarted the game and with 30 seconds after loading the save-game it again shut down

I have googled this issue and at least the error message (Asus anti-surge was triggered...) seems to be a common one (although I suspect different causes can trigger the same message). Below a list of stuff I have tried but didn't help (the first three seem to have helped others solve there issue where they get the same error message):

- turned off Asus anti-surge in the bios (turned it back on afterwards)
- reseated all cables, both a the PSU end as well as at the hardware end
- swapped the PSU (cooler master G450M) from second pc in (just connected the motherboard and gpu); note: this PSU is a lot less powerful, but should be able to run my primary rig, since it shouldn't use more than 400 watts when gaming

- load optimised defaults in bios (also removing the CPU overclock this way)
- ran AC: Origins just to check if this problem was specific to DOS 2; the same thing happened; also checked temps: the GPU was at 65C and the CPU cores at 38-43C when my rig shut down
- ran Unigen Valley on highest preset -> shutdown after ~30 seconds
- replaced power extension block with new one I had lying around
- connected PSU to different socket (also separately from monitors etc.)
- used different power cable (PSU to socket)
- used DDU to uninstall driver and install the latest one (430.64 WHQL) (long shot, but whatever)
- ran a video file for 10 min (MPC-HC with madVR to put on a ~50-70% GPU load); pc shut down within a couple of minutes

stuff that still works
- CPU stress test, x264 stress test 1 loop (takes about 10 minutes) with CPU overclock in place; no shutdown
- my rig has been idling a decent amount and no shut downs have occurred when not putting the GPU at 99% load

Note that the GPU is at 99% load when gaming (unless I hit 200 fps or unless there is a CPU bottleneck), since I use a G-sync screen with uncapped framerates.

So all this leads me to suspect that my GPU is malfunction/dying. Sadly I don't have a spare GPU around (second rig uses on-board graphics). I will ask a friend if I can borrow his GPU to test with.

Maybe you guys have anything else I could test or any theories to what might be causing this issue besides the "dying GPU theory".

Signature, just in case people don't have it turned on:
Philips BDM4065UC(3840x2160) Acer Z35([email protected]); 980 Ti Hybrid @stock ; 6700K 4.6ghz (1.35v)/D15; 16GB 3200mhz; Asus Maximus Ranger VIII; AX860; 1TB 960 EVO; 750GB 840 EVO; Teufel Concept D 500; Sennheiser HD6XX; Windows 10 (latest build)

Philips BDM4065UC(3840x2160) Acer Z35([email protected]); 980 Ti Hybrid stock; 6700K 4.6ghz/D15; 16GB 3200mhz; Asus Maximus Ranger VIII; AX860; 1TB 960 EVO; 750GB 840 EVO; Teufel Concept D 500; Sennheiser HD6XX; Windows 10

Last edited by Wijkert; 05-15-2019 at 12:33 PM.
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post #2 of 37 (permalink) Unread 05-11-2019, 06:43 AM
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I've heard about Asus Anti-Surge being a bit sensitive in the past, but kicking in after being okay sounds a bit naff.

Before trying another GPU in your rig, I'd try the 980Ti in another rig to rule out the PSU.

While the G450M was/is a good PSU, it is getting a little aged now, assuming you got it in 2014/2015, and may not be supplying the clean power that it once was, even though your system at stock should be pulling between around 350-370w under load, but that may be cutting it close on an older 450w PSU. The AX860, even though a powerhouse in comparison could also be suffering from some sort of ripple that the Asus Anti-Surge is picking up on, given its age, or just suffering in general, it's not overly uncommon for good 750+ units to suddenly be causing issues later down the line and should always be seen as a possibility. This is of course, assuming the PSUs have seen decent use and are relatively old (basing this off an AX860 being from 2012/2013/2014 and the G450M being from 2014/2015, but even if slightly newer, don't rule the PSU being an issue).

I've heard that Windows not being in Performance Mode has caused similar issues in the Past, oddly enough. Otherwise, flashing your Mobo BIOS to a newer one, checking for any Win10 updates that were installed prior to your issue arising that could be the culprit, trying a test fresh Windows on a separate Partition are the only other things I can think of, less trying to flash your 980Ti BIOS with a lower clocked one, as it could be a C-State/P-State issue when it goes into 3D clocks?

I'd test the 980Ti in another rig with a newer and good PSU and go from there. If it is a PSU issue and your AX860 is out of Warranty, the Seasonic Focus Plus Gold is pretty recommended, a 650w will do you just fine, but @shilka will be one of the people for PSU reccomendations.

Hope you find out the problem, and hope it's not the GPU furthermore! *sideglances his 980Ti*

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post #3 of 37 (permalink) Unread 05-11-2019, 07:11 AM
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Hi,
Most gpu's state a recommended wattage is 600w.

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post #4 of 37 (permalink) Unread 05-11-2019, 07:21 AM
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Which is 28% overstated so its not 600 watts its 432 watts
if they say 500 watts its 360 watts and if they say 400 watts its 288 watts and so on

The reason why they add those 28% is to cover their butts in case you have a crappy el cheapo peak rated unit

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post #5 of 37 (permalink) Unread 05-11-2019, 07:32 AM
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Hi,
Stats in op's signature state ax860 so I'm wondering what's up really

Costs are pretty narrow in wattage no reason to skimp.

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post #6 of 37 (permalink) Unread 05-11-2019, 07:38 AM
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The Nvidia specs page for the GTX 980Ti state 600W as recommended.

There is a good chance that the PSU is struggling to keep up as it gets older.

When a GPU dies it usually just stops working altogether but if there is some problem with the VRM's then you might see it crash under load like you have experienced.

Either way, you need to eliminate each one, test your PC with another PSU or test the 980Ti in another PC.

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post #7 of 37 (permalink) Unread 05-11-2019, 07:42 AM
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if anti surge triggered, then ur PSU is not enough or dying. Simple. Had same when I plugged Vega 64 to my rig, while psu was 550W. 750W no problem...

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post #8 of 37 (permalink) Unread 05-11-2019, 07:52 AM
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Again its not 600 watts its 432 watts
https://www.overclock.net/forum/31-p...nts-wrong.html

Read the OP for crying out loud he has an AX860 and while it might be dying its not bad or too small

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Last edited by shilka; 05-11-2019 at 07:55 AM.
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post #9 of 37 (permalink) Unread 05-11-2019, 08:39 AM
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as someone who stressed a i7-3770K(4.7/1.29v) and 980ti (1500/1.27v modded bios) kill-owatt read ~560 watts from the wall (evga 750G2 = ~500watts) running BOTH prime95 blend and kombuster fuzzy doughnut.

gaming and booting ~330-350 watts.

i'd try swapping x16 slots if not at least reseating the card. at least eliminates the mobo slot being an issue.

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post #10 of 37 (permalink) Unread 05-11-2019, 10:18 AM
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i have a similar issue with my HD7950, so its not limited to Nvidia.

my experience however is much worse, drivers beyond CCC (e.g. Crimson) makes it crash almost always even with no load on desktop.
i'm currently on CCC 15.11.1, a really old driver, which is more stable but it still crashes occasionally.
i can rule out the PSU issue as i've tried with two spares.


well anyway, some experiments i did is that underclocking the VRAM makes it a lot more stable.
however the in-built P-states makes the underclock get overwritten, and this is more aggressive in the more recent drivers (e.g. Crimson).

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Last edited by epic1337; 05-11-2019 at 10:25 AM.
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