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2080 Ti - Loss of Picture / GPU Crash??

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post #1 of 17 (permalink) Old 03-27-2020, 11:22 PM - Thread Starter
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2080 Ti - Loss of Picture / GPU Crash??

Hi all,

I have searched everywhere for trouble shooting help and I apologize if this is the wrong place to look for help.

https://i.gyazo.com/ca4425ec97d9d040...6aa2881d1b.png

Above is an image of my current rig specs, with the drivers completely reinstalled and up to date.


MSI GeForce RTX 2080 Ti DirectX 12 RTX 2080 TI SEA HAWK EK X 11GB 352-Bit GDDR6 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card https://www.newegg.com/msi-geforce-r...82E16814137353

Above is the graphics card I have.



When playing the new Call of Duty WarZone maxed out (temperatures of GPU peak at approximately 77*C) as far as I have seen, the game will just "crash".

I have been unable to replicate this crash in any other game. I have searched google to see if any users have similar issues but cannot find it.

By crash, I mean my monitors "shut off". I lose picture from my GPU to all of the monitors. The screens go black, however the monitors themselves still have power, the temperature gauges on my MOBO and Hardline watercooling unit are still registered, all of my RGB fans, strips, pumps, even the RGB in the GPU waterblock still remain ON.

The only thing is lost is my picture in the background.

Waiting does not work. I can only manually turn off the computer by pressing the power button and turning it back on to get the picture back.

I have tried:

ran both furmark and heaven benchmark programs at MAXIMUM settings and have not been able to replicate the issue - granted the maximum temperature i could achieve in both was only approximately 65*C
uninstalling/reinstalling drivers
adjusting power limit in msi afterburner
adjusting temp limit in msi afterburner
lowering core clock and memory clock

What do we think is happening? How can I fix this crashing issue?

I believe its a thermal throttle that is shutting off the GPU as a failsafe? Please help? What advice do you have for me?

Could it be a power draw issue from the PSU?

I have had this card for approximately 8~ months now and have only experienced this issue at maximum loads on Call of Duty WarZone.

Last edited by donvitos; 03-27-2020 at 11:27 PM.
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post #2 of 17 (permalink) Old 03-27-2020, 11:38 PM
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Is your card overclocked? If it is then you might need to dial it back a bit. The other option you could look out for is the power cable connected to the GPU, especially if you have sleeved cables, make sure none of the pins is coming out a bit. Everything needs to be snug and tight. The last option could be that your PSU isn't capable enough to handle the system. What PSU model do you use in your system?

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post #3 of 17 (permalink) Old 03-27-2020, 11:45 PM
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That card should not be hitting 77c.
I would Remove any overclocks you may have.

Might be worth while to investigate why the temps are that high. A watercooled 2080ti in a "basic" loop should not go over 50c.
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post #4 of 17 (permalink) Old 03-27-2020, 11:50 PM - Thread Starter
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Quote: Originally Posted by sultanofswing View Post
That card should not be hitting 77c.
I would Remove any overclocks you may have.

Might be worth while to investigate why the temps are that high. A watercooled 2080ti in a "basic" loop should not go over 50c.
I have not intentionally overclocked anything. This is stock as it has come straight out of the box. I can attempt to downclock it from factory settings?
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post #5 of 17 (permalink) Old 03-27-2020, 11:52 PM
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Try running Superposition benchmark at the 8K Optimized preset. It helped me diagnose a broken Palit 2080Ti at work.

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post #6 of 17 (permalink) Old 03-27-2020, 11:52 PM - Thread Starter
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Quote: Originally Posted by Tobiman View Post
Is your card overclocked? If it is then you might need to dial it back a bit. The other option you could look out for is the power cable connected to the GPU, especially if you have sleeved cables, make sure none of the pins is coming out a bit. Everything needs to be snug and tight. The last option could be that your PSU isn't capable enough to handle the system. What PSU model do you use in your system?


I have not intentionally overclocked anything. This is stock as it has come straight out of the box. I can attempt to downclock it from factory settings?

Cables have just been unplugged and re-plugged in.

Regarding PSU: I have a Corsair RMx 850 - Gold Rated PSU

Yes, i do have custom sleeved cables. None of the pins seem to be coming out. I have just unplugged/replugged everything back in.
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post #7 of 17 (permalink) Old 03-27-2020, 11:53 PM
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Quote: Originally Posted by donvitos View Post
I have not intentionally overclocked anything. This is stock as it has come straight out of the box. I can attempt to downclock it from factory settings?
Should be no reason to downclock it. While 77c is still within the limits of the card, for a full cover waterblock card it is way hotter than it should be.

Like the previous poster pointed out, what are your system specs? What PSU? are you splitting a single PCI-E cable to both PCI-E connectors on the GPU?
For a higher power card like the 2080ti you need to run 2 seperate PCI-E power cables.

Last edited by sultanofswing; 03-27-2020 at 11:59 PM.
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post #8 of 17 (permalink) Old 03-28-2020, 12:07 AM - Thread Starter
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Quote: Originally Posted by sultanofswing View Post
Should be no reason to downclock it. While 77c is still within the limits of the card, for a full cover waterblock card it is way hotter than it should be.

Like the previous posted pointed out, what are your system specs? What PSU? are you splitting a single PCI-E cable to both PCI-E connectors on the GPU?
For a higher power card like the 2080ti you need to run 2 seperate PCI-E power cables.
My system build is as follows: i9 9900k, ROG Maximus Hero XI, 32gb gskill tridentZ ram, 1tb m2 drive, 1tb ssd, rtx 2080ti all under hardline loop

psu = corsair 850rmx gold rated

Attached is my cables: https://gyazo.com/809dc04ae4b4bbb6dec86f3c19638254

Am I splitting a single PCI-e cable? no i dont think so? its a bridged 8+8 cable and a seperate 6 pin as well.

edit:

just unplugged/replugged all PSU cables, they are seperate . it is not a single PCIe .. so its 2 seperate 8 pins and 1 6 pin powering the card

Last edited by donvitos; 03-28-2020 at 12:23 AM.
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post #9 of 17 (permalink) Old 03-28-2020, 12:09 AM
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Have you tried testing the card on the 2nd 16x (8x mode) PCIe slot? If not, it's worth checking it.

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post #10 of 17 (permalink) Old 03-28-2020, 12:43 AM - Thread Starter
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i am going to assume it is a combination of thermal throttling and a wattage issue. I have a large number of custom RGB fans, RGB strips, and 2 large RGB mirrors combined with a very high powered GPU and hard line pump loop.

I have gone ahead and ordered a 1000w PSU. I will be removing most of my excessive RGB strips and will get rid of my RGB reflective mirrors. I will also be adding another 360mm of radiator to help with cooling. Hopefully this will resolve our issue.

I refuse to believe the issue lies with my GPU. I am capable of killing every single benchmark test that I've used with temps reaching no higher than 65-67C under load within the benchmark tests.

Last edited by donvitos; 03-28-2020 at 12:47 AM.
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