GPU warranty woes. - Overclock.net - An Overclocking Community
Forum Jump: 

GPU warranty woes.

Reply
 
Thread Tools
post #1 of 11 (permalink) Old 05-21-2020, 08:04 PM - Thread Starter
New to Overclock.net
 
Xinoxide's Avatar
 
Join Date: Sep 2007
Location: 32725
Posts: 6,267
Rep: 281 (Unique: 250)
GPU warranty woes.

Just had a manufacturer refuse warranty service for the "warranty void if" sticker being broken on a GPU.

I'm in the US, as far as I can remember this should be a non issue, but given their abrasiveness towards me I have forwarded this info off to my lawyer to get a letter of demand written up with the proper citing of the law's in place.

ANYWAYS, wondering some other's take on the situation, I know here in the US its a bit different as those stickers are borderline illegal.
Here we can put our own coolers on, replace thermal interface materials and the like typically without issue.

Firestrike vs. Similar Systems
FIRESTRIKE EXTREME ULTRA
LittleBitties
(15 items)
PC of the Son.
(9 items)
CPU
ryzen 7 3800x
Motherboard
ASRock X470 Gaming-ITX
GPU
ASRock Phantom Gaming RX 5700 XT Challenger D
RAM
G.Skill RGB Z 3600 C14
Hard Drive
Intel EX920 M.2 1TB
Power Supply
EVGA SUPERNOVA G2 1000
Cooling
Corsair H100i v2
Case
Metallic Gear MGNE210 BLACK
Monitor
Viotek GN34C
Keyboard
Corsair K75 LUX
Mouse
Logi G502 Hero
Mousepad
Corsair "speedmat?"
Audio
AKG K240 ( 1987 )
Audio
Alienware by Ultrasone
Audio
Roland RH-200
CPU
Ryzen 5 1600
Motherboard
ASRock AB350M
GPU
Zotac GTX 1050Ti OC
RAM
GeIL EVO SPEAR 2x4GB DDR4-2400
Hard Drive
HP EX900 500GB M.2
Power Supply
Corsair CX450M
Cooling
AMD Wraith SPIRE RGB
Case
CM Q300L
Monitor
QNIX 2710
▲ hide details ▲
Xinoxide is offline  
Sponsored Links
Advertisement
 
post #2 of 11 (permalink) Old 05-21-2020, 08:18 PM
Food Editor
 
skupples's Avatar
 
Join Date: Apr 2012
Location: Bradentucky
Posts: 24,525
Rep: 719 (Unique: 378)
i mean, you kinda skipped go & went straight to hit up the lawyer for a letter, you should win.

my take - i've always specifically purchased GPUs from EVGA as they don't cry about tinkering as long as you don't send them a wet or cigarette stained GPU on a warranty claim. They also willingly cover second hand, they just don't offer cross shipping.

I'm guessing the RMA department has been told to pinch ALL the pennies, like pretty much every corporation. Life's an animal farm.

Add me on Steam, same name
R.I.P. Zawarudo, may you OC angels' wings in heaven.
If something appears too good to be true, it probably is.
Best R0ach Quote of all time : TLDR: Haswell might be the last legit gaming platform unless mice get their own non-USB interface on some newer architecture.
skupples is offline  
post #3 of 11 (permalink) Old 05-21-2020, 08:21 PM
New to Overclock.net
 
OneGun's Avatar
 
Join Date: Apr 2013
Location: Orange,CA
Posts: 1,189
Rep: 42 (Unique: 34)
Show me the law that says the stickers are illegal! Anytime you mess with internal parts it voids the warranty..You can chip your car and mod it all you want also but it will Void your warranty to do so..Yes you can do whatever you want to GPU like water cooler and new TIM but it voids your warranty!!!!! Gets a Lawyer because he broke a $400 GPU HAHAHA
OneGun is offline  
Sponsored Links
Advertisement
 
post #4 of 11 (permalink) Old 05-21-2020, 08:27 PM
Food Editor
 
skupples's Avatar
 
Join Date: Apr 2012
Location: Bradentucky
Posts: 24,525
Rep: 719 (Unique: 378)
Quote: Originally Posted by OneGun View Post
Show me the law that says the stickers are illegal! Anytime you mess with internal parts it voids the warranty..You can chip your car and mod it all you want also but it will Void your warranty to do so..Yes you can do whatever you want to GPU like water cooler and new TIM but it voids your warranty!!!!! Gets a Lawyer because he broke a $400 GPU HAHAHA
more so it matters on the specific manufacturer. some cover blocking, some don't.

Add me on Steam, same name
R.I.P. Zawarudo, may you OC angels' wings in heaven.
If something appears too good to be true, it probably is.
Best R0ach Quote of all time : TLDR: Haswell might be the last legit gaming platform unless mice get their own non-USB interface on some newer architecture.
skupples is offline  
post #5 of 11 (permalink) Old 05-21-2020, 08:53 PM
2+2=5
 
tictoc's Avatar
 
Join Date: Feb 2011
Posts: 4,731
Quote: Originally Posted by OneGun View Post
Show me the law that says the stickers are illegal! Anytime you mess with internal parts it voids the warranty..You can chip your car and mod it all you want also but it will Void your warranty to do so..Yes you can do whatever you want to GPU like water cooler and new TIM but it voids your warranty!!!!! Gets a Lawyer because he broke a $400 GPU HAHAHA
It all falls back to the Magnuson-Moss warranty act. https://www.ftc.gov/news-events/pres...ranty-coverage

Like pretty much every other comparing computers to cars equivocation, this one is equally ridiculous. So... what you're saying is if I pull one my engine mount bolts and then put it back on, I've voided the warranty on one of my ignition coils??? That's also a stupid comparison, but it makes about as much sense. Also most people just bow down to auto manufacturers when a warranty claim is denied. Like most manufacturers and insurance companies, the default starting position is to deny the claim. Most people just give up, so the bean counters are happy, and the company makes more money. Messing with internal parts doesn't void the warranty, the burden is on the manufacturer to prove that the modifications directly caused the malfunction. I've been down this road with cars, and depending on the service manager you'll hear some ridiculous things. Things like we won't cover this clutch cylinder failure because you have an aftermarket exhaust and aftermarket suspension.

The silly sticker on the GPU isn't worth the paper it was printed on in the US. I guess in some parts of the world they matter, but not here.


tictoc is online now  
post #6 of 11 (permalink) Old 05-21-2020, 08:59 PM
Senior Moderators
 
pioneerisloud's Avatar
 
Join Date: Jun 2007
Location: Centralia, WA
Posts: 32,881
Quote: Originally Posted by tictoc View Post
It all falls back to the Magnuson-Moss warranty act. https://www.ftc.gov/news-events/pres...ranty-coverage

Like pretty much every other comparing computers to cars equivocation, this one is equally ridiculous. So... what you're saying is if I pull one my engine mount bolts and then put it back on, I've voided the warranty on one of my ignition coils??? That's also a stupid comparison, but it makes about as much sense. Also most people just bow down to auto manufacturers when a warranty claim is denied. Like most manufacturers and insurance companies, the default starting position is to deny the claim. Most people just give up, so the bean counters are happy, and the company makes more money. Messing with internal parts doesn't void the warranty, the burden is on the manufacturer to prove that the modifications directly caused the malfunction. I've been down this road with cars, and depending on the service manager you'll hear some ridiculous things. Things like we won't cover this clutch cylinder failure because you have an aftermarket exhaust and aftermarket suspension.

The silly sticker on the GPU isn't worth the paper it was printed on in the US. I guess in some parts of the world they matter, but not here.
I came here to say this. However you've stated it so much better than I could have, so I'll just quote ya instead lol.

DisposalAreav4.0
(15 items)
BeigeBox
(15 items)
CPU
Intel Core i7 2600k @ 4.65GHz, 1.45v (105.68x44)
Motherboard
Gigabyte Z68MA-D2H-B3
GPU
Asus RX580 8GB @ 1425 / 2150
RAM
Kingston HyperX (4x4GB) @ DDR3-1690, 9-9-9-24-1T, 1.66v
Hard Drive
Crucial MX100 256GB + Sandisk Ultra 240GB RAID0 (400GB)
Hard Drive
Toshiba 3TB 3.5"
Power Supply
Seasonic M12II Evo 520w
Cooling
CoolerMaster 240mm
Case
DIY PC Cuboid Blue mATX
Operating System
Windows 10 Pro x64
Monitor
Hanns G 23" 1080p / 60Hz
Keyboard
Redragon 10 keyless
Mouse
Logitech Optical Mouse USB
Mousepad
Generic Onn Black
Audio
Diamond Edison 2.0
CPU
Intel Core i5 3570
Motherboard
MSI B75MA-E33
GPU
MSI RX550 4GB
RAM
8GB GSkill Sniper DDR3-1600
Hard Drive
Intel 330 128GB SSD
Hard Drive
Western Digital Black 2.5" RAID0 1TB (500x2)
Power Supply
Antec VP450
Cooling
No fans except GPU and PSU
Case
Dell Beige Box (mATX)
Operating System
Windows 10 Pro x64
Monitor
Insignia 40" LED 1080p / 60Hz Non Smart TV
Keyboard
Logitech K400R
Mouse
Logitech K400R
Mousepad
Onn Mousepad
Audio
TV Speakers / Monoprice Headphones
▲ hide details ▲


pioneerisloud is offline  
post #7 of 11 (permalink) Old 05-21-2020, 08:59 PM
On the way out
 
iamjanco's Avatar
 
Join Date: Aug 2016
Posts: 2,430
Rep: 141 (Unique: 66)
^ +1.

Electronic Code of Federal Regulations
e-CFR data is current as of May 20, 2020
PART 700—INTERPRETATIONS OF MAGNUSON-MOSS WARRANTY ACT



Last edited by iamjanco; 05-21-2020 at 09:02 PM.
iamjanco is offline  
post #8 of 11 (permalink) Old 05-21-2020, 09:01 PM
Turtle Rig Fan
 
aDyerSituation's Avatar
 
Join Date: Jun 2014
Posts: 2,419
Rep: 99 (Unique: 71)
What brand so I can avoid them? Asrock?

DyerLIVE
(15 items)
CPU
i7 7820x 4.7 ghz, 3.0ghz mesh
Motherboard
X299 ASUS ROG Strix-E
GPU
1080 Ti
RAM
32gb 3800mhz 16-17-16-37-1T trfc 400 (Model F4-3600C16Q-32GTZKK)
Hard Drive
Samsung 860 EVO 1TB
Hard Drive
Intel 730 240GB
Hard Drive
Intel 530 240GB
Power Supply
EVGA 750w G2
Cooling
DeepCool Castle EX 360mm
Case
Fractal Meshify S2 White
Operating System
Windows 10 Pro
Monitor
AOC G2460PF 24” 144hz
Keyboard
Logitech G610
Mouse
Logitech G203
Mousepad
Steel Series XXL
▲ hide details ▲
aDyerSituation is offline  
post #9 of 11 (permalink) Old 05-21-2020, 11:37 PM - Thread Starter
New to Overclock.net
 
Xinoxide's Avatar
 
Join Date: Sep 2007
Location: 32725
Posts: 6,267
Rep: 281 (Unique: 250)
Quote: Originally Posted by aDyerSituation View Post
What brand so I can avoid them? Asrock?
This one was ASRock, and ive been using asrock since ASUs EVGA and MSI have all pulled this crap on me, I would have gotten a gigabyte 5700 XT but their VRM was not as good as the reference board.

Firestrike vs. Similar Systems
FIRESTRIKE EXTREME ULTRA
LittleBitties
(15 items)
PC of the Son.
(9 items)
CPU
ryzen 7 3800x
Motherboard
ASRock X470 Gaming-ITX
GPU
ASRock Phantom Gaming RX 5700 XT Challenger D
RAM
G.Skill RGB Z 3600 C14
Hard Drive
Intel EX920 M.2 1TB
Power Supply
EVGA SUPERNOVA G2 1000
Cooling
Corsair H100i v2
Case
Metallic Gear MGNE210 BLACK
Monitor
Viotek GN34C
Keyboard
Corsair K75 LUX
Mouse
Logi G502 Hero
Mousepad
Corsair "speedmat?"
Audio
AKG K240 ( 1987 )
Audio
Alienware by Ultrasone
Audio
Roland RH-200
CPU
Ryzen 5 1600
Motherboard
ASRock AB350M
GPU
Zotac GTX 1050Ti OC
RAM
GeIL EVO SPEAR 2x4GB DDR4-2400
Hard Drive
HP EX900 500GB M.2
Power Supply
Corsair CX450M
Cooling
AMD Wraith SPIRE RGB
Case
CM Q300L
Monitor
QNIX 2710
▲ hide details ▲
Xinoxide is offline  
post #10 of 11 (permalink) Old 05-21-2020, 11:41 PM - Thread Starter
New to Overclock.net
 
Xinoxide's Avatar
 
Join Date: Sep 2007
Location: 32725
Posts: 6,267
Rep: 281 (Unique: 250)
Quote: Originally Posted by OneGun View Post
Show me the law that says the stickers are illegal! Anytime you mess with internal parts it voids the warranty..You can chip your car and mod it all you want also but it will Void your warranty to do so..Yes you can do whatever you want to GPU like water cooler and new TIM but it voids your warranty!!!!! Gets a Lawyer because he broke a $400 GPU HAHAHA
Are you new to the US? Also, my lawyer is more for business than personal use but hey, the guy says he will help me out here and there I might as well take him up on the offer right?

Firestrike vs. Similar Systems
FIRESTRIKE EXTREME ULTRA
LittleBitties
(15 items)
PC of the Son.
(9 items)
CPU
ryzen 7 3800x
Motherboard
ASRock X470 Gaming-ITX
GPU
ASRock Phantom Gaming RX 5700 XT Challenger D
RAM
G.Skill RGB Z 3600 C14
Hard Drive
Intel EX920 M.2 1TB
Power Supply
EVGA SUPERNOVA G2 1000
Cooling
Corsair H100i v2
Case
Metallic Gear MGNE210 BLACK
Monitor
Viotek GN34C
Keyboard
Corsair K75 LUX
Mouse
Logi G502 Hero
Mousepad
Corsair "speedmat?"
Audio
AKG K240 ( 1987 )
Audio
Alienware by Ultrasone
Audio
Roland RH-200
CPU
Ryzen 5 1600
Motherboard
ASRock AB350M
GPU
Zotac GTX 1050Ti OC
RAM
GeIL EVO SPEAR 2x4GB DDR4-2400
Hard Drive
HP EX900 500GB M.2
Power Supply
Corsair CX450M
Cooling
AMD Wraith SPIRE RGB
Case
CM Q300L
Monitor
QNIX 2710
▲ hide details ▲
Xinoxide is offline  
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Overclock.net - An Overclocking Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off