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  Topic Review (Newest First)
09-18-2019 12:54 PM
smilinjohn
Quote: Originally Posted by DarthFK View Post
Same here[IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]



Really weird. I used my MCT without any issue on an Asrock previously, on a z370 Gigabyte, and as recent as 3-4 days ago on another z390 Gigabyte and on all Asus boards, including that Asus z390-E that went into repairs.

The things that come to mind in such cases are all quite unlikely:
- security settings in Asus boards that block the USB boot. Very unlikely though.
- if you would have excluded USB booting, and CMOS was not cleared by the board properly, you would've known about that setting - and I really doubt that you had such a setting on both boards, unless it came with the boards. Still, clearing CMOS would have eliminated that. So, that's very, very unlikely from all angles.

Well, I went to BIOS and set it to boot from the USB as a boot override.

I have a small collection jumpers leftover from the ATA drive days when you had to install them on HDDs to set the primary drive (master/slave), they come in REAL handy when your benching a board and don't have a power button to hook to the header, need to short the power pins to drain the caps or jump the CLRTC pins which the Maximus has a button for anyway.


Quote: Originally Posted by DarthFK View Post
- a virus, but then it's just at the level of loading Windows, hence I would seriously doubt it. And I guess you keep your system protected and it worked on Asrock. So, not really.
- one last thing is that my USB is a USB2.0 and I use it in USB2.0 ports, but I think I also used it in 3.0, which should negate such a port placement related issue.

That consideration is what made me remake the MCT the first time. I had to use a different computer (my laptop) that only gets turned on at 1 class once a week, and yes I keep my machines pretty clean. I haven't had a virus since my son who was in high school at the time got my machine infected going to porn websites. That was over 10 years ago.




Quote: Originally Posted by DarthFK View Post
the level education and even sometimes context

Level of education for sure, but the context is where the misunderstandings come into play more often I think. Even Brits and Americans hit those obstacles because we don't understand the context the other uses clearly.


Quote: Originally Posted by DarthFK View Post
Well, let's see what happens next with your RMA.

I won't get it shipped out until tomorrow, I have too much going on today and last night I was putting my apartment back together after messing with the two motherboards.


I might sit down this weekend and try reinstalling an OS on the Strix board again, this time with a fresh drive, I just got 2 WD black NVME drives in a 500GB and a 1TB.
09-18-2019 08:41 AM
DarthFK
Quote: Originally Posted by smilinjohn View Post
blood pressure going up
Same here[IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]

Quote: Originally Posted by smilinjohn View Post
Makes me wonder WTH was going on. The MCT I used successfully on the ASRock board had failed on both Asus boards several times each.
Really weird. I used my MCT without any issue on an Asrock previously, on a z370 Gigabyte, and as recent as 3-4 days ago on another z390 Gigabyte and on all Asus boards, including that Asus z390-E that went into repairs.

The things that come to mind in such cases are all quite unlikely:
- security settings in Asus boards that block the USB boot. Very unlikely though.
- if you would have excluded USB booting, and CMOS was not cleared by the board properly, you would've known about that setting - and I really doubt that you had such a setting on both boards, unless it came with the boards. Still, clearing CMOS would have eliminated that. So, that's very, very unlikely from all angles.
- a virus, but then it's just at the level of loading Windows, hence I would seriously doubt it. And I guess you keep your system protected and it worked on Asrock. So, not really.
- one last thing is that my USB is a USB2.0 and I use it in USB2.0 ports, but I think I also used it in 3.0, which should negate such a port placement related issue.

Out of the hat, nothing else comes to mind now.

Quote: Originally Posted by smilinjohn View Post
I blame a lot of the issues (and have since the beginning of this issue) on the nature of cross-cultural communications. When your trying to communicate in a language that isn't the one you grew up with it creates misunderstandings
I don't know, being a non-native English speaker myself and a person who was (briefly, but repeatedly) given guidelines on cross-cultural discrepancies, etc, I notice this less, but I do notice them and adjust. Perhaps I am used to some of them. Though, I do have varying examples:

To be fair, I have encountered issues in communication in my own language even yesterday, when I asked a guy I just met at an event - when did he arrive, continuing the line of thought related to our discussion about his new job and arrival to NY, and he replied - 15min ago 🙂

On another hand, also to be fair, I have worked close to half of my professional life in an international environment and a German in charge of transportation once asked me yet in 1999 "why do we have misunderstandings when we all speak English" to which I have replied "But, my friend, we don't. We don't actually speak English. We do use English words, but only to speak our own languages" So, sure, there are discrepancies. I just don't think these are too much language related per se, partly yes, but rather the level education and even sometimes context (as with the guy above, who arrived "15 ago", as he was so focused on not missing his boss' arrival that he reverted his thinking from arriving to US, to that 15min ago "arrival" to make sure he is there to see his boss)

Though, I must also add that I had a US boss once, who very often asked "what do you mean". To me this meant that she was saying that I have a hidden (and therefore bad) meaning and I would reply (puzzled and upset for being suspected of double meanings) "I just said exactly what I meant, I don't mean anything else" till I actually got to live in the US... LoL. And the funny part is that we have in my language a question that sounds like "what do you have in your sight/mind" when asking the same, basically the exact same 'whatdayamean' 🙂 Still the word 'mean' is where the discrepancies lie. And I was right in front of another German in an airport, when he got really pissed with two Americans for the exact same words/question. For the same reason, he even used the same words as I usually did. Oh boy, it took me a while to calm him down and explain to the Americans why the German was so upset. My effort to avoid what seemed a really tense situation, was "rewarded" by "you are all crazy" from the US guys and weird looks from the German, as in their collective eyes I partly sided with what became "the other side"[IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG] Yet, no such problems arised when 'whatdayamean' came up from my boss with other Germans or French, well, or later, in another country with Americans and a Brit in the unit I led, even if Brit understood, but didn't use the "what do you mean" or at least I didn't hear him and his colleagues.

That's why I am more inclined to believe that it's a partly language, partly maybe it depends on the person's education/training as well.

But I do simplify my message to non-native speakers of a language for that reason. Yet, in public communications one does that even to own language speakers if the listeners' level of understanding/education is uneven. So, there is that too when we talk to varying levels of Asus support, which is indeed frustrating, as we expect to be understood, while they are actually just "mail boxes" forwarding other people's messages, not tech experts.

Quote: Originally Posted by smilinjohn View Post
And for what it's worth, when Kim mentioned repair cost I remembered your post where you shared that the repair cost would be greater than buying a new board and shared that with her, she said they recently restructured the guidelines they use to determine repair cost, my guess is they may have a few things they need to work out concerning making estimations.
Ah, that was one of their dispute points! When I initiated the dispute for their quote, I pressed the Dispute button in the email to reply tobthem, and one of the options they offer in the follow up to that is "the cost of repair is greater than the cost of the item". So, I did mention it to them on (that) purpose, but forgot to mention the reasoning here, on the forum. Good that you've picked up on that, they do pay attention to that.

Well, let's see what happens next with your RMA.
09-18-2019 06:35 AM
mattxx88
Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
seems we need newer bios to support 9900ks

https://www.tomshardware.com/news/in...ate,40405.html

hope mine z370 Maximus X Formula will be updated
09-18-2019 04:50 AM
smilinjohn
Quote: Originally Posted by DarthFK View Post
Sad to hear about so many problems you had with Asus. Darn,, I would be desperate by then, well, certainly not calm.

Oh, it took me a while to calm down so I could be civil in a conversation. Funny thing though, I was telling a friend when she came by to pick up her son's phone I repaired, when it's someone else's device (phone, computer, car...) I don't get frustrated (cuss, growl, blood pressure going up) I'm just like "eh it's just a gadget", but when it's my stuff I start thinking that my 26oz ball-peen hammer will solve a lot of problems then I can mail the little pieces to the company and see if they can figure out what's wrong.


Quote: Originally Posted by DarthFK View Post
As to the media installer, no issues with three different chipsets on Maximus boards that are all here right now:

1. Maximus VIII Hero (z170) no problems with HDD yesterday and a regular SSD a week ago, didn't try Nvme, as it's the OS drive now in my main rig. I have other issues with this Maximus VIII, but no Windows installer problems on those HDD or SSD.

2. I've installed Windows 10 Pro some time ago on an SSD and later on a NVMe on my Maximus IX Hero (z270) that it''s in my main rig and I intend to pull out. The only problem I DID encounter with it, was my own mistake - I didn't make sure that the nvme was fully inserted in the socket. The motherboard initially didn't see it and I thought it was doa Rechecked and all went smoothly afterwards.

3. Also a painless install of Win10pro from MCTool on the Maximus X Hero (z370) that waits for its turn for the upgrade of my rig. Again, not on nvme, only on HDD and SSD, while testing it after purchase.

Well, there goes that theory...


Makes me wonder WTH was going on. The MCT I used successfully on the ASRock board had failed on both Asus boards several times each.


Quote: Originally Posted by DarthFK View Post
And good thing that you have addressed the CEO's office. After I did, I got two messages on the same day, one form them and another from Lev3 support, with my problem solved. I don't know if their inquiry helped, but they replied and checked faster than any other Asus employee till then. I suspect CEO's office inquiring speeds up things Pity that it has to go that high, may result in future backlog there;|

I blame a lot of the issues (and have since the beginning of this issue) on the nature of cross-cultural communications. When your trying to communicate in a language that isn't the one you grew up with it creates misunderstandings, and in my conversation with Kim from Asus, I shared my observations and opinions. When your working for a company and you work a project with someone in another country (or from), establishing lines of effective communication is necessary and usually allocated for in time (which can take weeks or months) as well as understood. BUT when your asking customers who don't have that kind of time to wade through the difficulties and frustrations of having to try and achieve this in the span of a short phone call doesn't make sense if the end result is that frustrated customer goes with your competitor the next time they make a purchase.


Quote: Originally Posted by DarthFK View Post
P.S. Unrelated to you, my own saga update - just saw that Asus sent me a replacement board, with a different serial. Not sure if it's actually another board, as it was in repair, waiting for parts till now, and they may have reassigned another serial to the refurbished, who knows. Should arrive on Thursday, the exact day when I am at the college. Well, fingers crossed the replacement motherboard doesn't have any issues. xxx

I'd say they replaced it all together then if you're getting a different S/N.



And for what it's worth, when Kim mentioned repair cost I remembered your post where you shared that the repair cost would be greater than buying a new board and shared that with her, she said they recently restructured the guidelines they use to determine repair cost, my guess is they may have a few things they need to work out concerning making estimations.
09-18-2019 12:38 AM
DarthFK
Quote: Originally Posted by smilinjohn View Post
SOOO; Has anyone else here had an issue with installing Windows on their Asus board? At this point, I think there may be some weird reason the media installer doesn't want to play nice with the Asus BIOS?
Sad to hear about so many problems you had with Asus. Darn,, I would be desperate by then, well, certainly not calm.

As to the media installer, no issues with three different chipsets on Maximus boards that are all here right now:

1. Maximus VIII Hero (z170) no problems with HDD yesterday and a regular SSD a week ago, didn't try Nvme, as it's the OS drive now in my main rig. I have other issues with this Maximus VIII, but no Windows installer problems on those HDD or SSD.

2. I've installed Windows 10 Pro some time ago on an SSD and later on a NVMe on my Maximus IX Hero (z270) that it''s in my main rig and I intend to pull out. The only problem I DID encounter with it, was my own mistake - I didn't make sure that the nvme was fully inserted in the socket. The motherboard initially didn't see it and I thought it was doa Rechecked and all went smoothly afterwards.

3. Also a painless install of Win10pro from MCTool on the Maximus X Hero (z370) that waits for its turn for the upgrade of my rig. Again, not on nvme, only on HDD and SSD, while testing it after purchase.

And good thing that you have addressed the CEO's office. After I did, I got two messages on the same day, one form them and another from Lev3 support, with my problem solved. I don't know if their inquiry helped, but they replied and checked faster than any other Asus employee till then. I suspect CEO's office inquiring speeds up things Pity that it has to go that high, may result in future backlog there;|

P.S. Unrelated to you, my own saga update - just saw that Asus sent me a replacement board, with a different serial. Not sure if it's actually another board, as it was in repair, waiting for parts till now, and they may have reassigned another serial to the refurbished, who knows. Should arrive on Thursday, the exact day when I am at the college. Well, fingers crossed the replacement motherboard doesn't have any issues. xxx
09-18-2019 12:04 AM
DarthFK
Quote: Originally Posted by Jpmboy View Post
Rather than poking around with tweezers to short the battery socket, just hold down the MB start button or ground the F-panel header power button pin. Discharging on-board caps is what is being attempted here... not that I'm agreeing with this, but if that's what you want to do, there are easier ways.
Yes, you were right about the purpose being draining the capacitors But in absence of a power button on the board I have suggested him shorting the F-panel connectors #3&4 (power) with a screwdriver and removing CMOS battery to make sure draining is complete.

As to the CMOS, sometimes it just wouldn't clear, hence the need to take out the battery and short its (wide and fat) contacts before draining the capacitors. Since the contacts are so darn wide, there is no need to use tweezers (definitely not the ones from The Verge video, LOL ) - just removing the battery and shorting the base & side contact with one single screwdriver will not harm anything ever and is an old and tried method on any board, when jumper method fails. Just my 2 cents

Anyway, that's unimportant, as @smilinjohn found a different workaround. Kind of.
09-17-2019 09:03 PM
chibi
Quote: Originally Posted by smilinjohn View Post
SOOO; Has anyone else here had an issue with installing Windows on their Asus board? At this point, I think there may be some weird reason the media installer doesn't want to play nice with the Asus BIOS?

No problem here. I created a Win10 usb stick from the media tool 2 weeks ago to install on my Apex X board. Stuck it in a free usb slot and refreshed Windows without a problem. Sorry budd, I haven't had any issues with Asus boards since Sandybridge days.
09-17-2019 05:13 PM
smilinjohn So after fighting with trying to install W10 Pro on an M. and an NVME drive unsuccessfully 20ish times, trying different bios settings, RAM types/configurations, 4 different media installers I finally decided to try a mechanical HDD. On the Strix board, it installed on the HDD without a problem, migrated the OS to the M.2 drive board boots no problem and is currently the board I am working off of.


Tried the same process on the Maximus that was successful on the Strix no joy, installed failed multiple times, I even left it alone last night for 6 hours while I tried to get some sleep and it failed every time. I broke out my ASRock Phantom Gaming board this afternoon, transferred CPU and Ram to it, installed just the NVME drive and installed W10 Pro no problem first try from one of three USB sticks that had failed on the Asus boards. Transferred the NVME & CPU back to the Maximus board and after a successful boot on one stick of RAM I swapped out for my Trident Z RAM (4x8G 3200) and it gave me the Q code AU. Tried different ram types/configuration and finally got it to boot but the board will only get to post with memory in the B_1 and/or B_2 slot. Cleared CMOS, updated to the latest BIOS and if there is a stick of RAM in A_1 and/or A_2 I get the AU Q code...


So I had talked to a great lady named Kim from the Service Department for ASUS Office of the CEO last night about my CS experience and how unhappy I was, I explained the situation from start to the second act that I posted about here, and shared what I thought at the time which was beliving my problems were with the Strix replacement board. Today I called her back to say that I was wrong in assuming the Strix board was bad, shared with her what I had to do to resolve the issue, explained that I also had the exact same issue with my Maximus board, that I did not have the issue with an ASRock board, and that I didn't see a point in replacing the Strix board again since I finally had it up and running. While I had her on the phone I was going through the diagnostics on the Maximus and that's when I started having the Q code issue, so now were RMAing the Maximus board as well.


I do have to say that Kim at Asus was great. She really took the time to listen to my issue. I feel much better talking to her than I did with their outsourced call center reps. Wish I could access someone whose first language is English all the time.



SOOO; Has anyone else here had an issue with installing Windows on their Asus board? At this point, I think there may be some weird reason the media installer doesn't want to play nice with the Asus BIOS?
09-16-2019 06:59 PM
smilinjohn
Quote: Originally Posted by DarthFK View Post
It's worth trying, I think. Bios is updated, now clear cmos, drain the power, even try another USB with latest Media Creation Tool and fresh install, without going into old Windows, just fresh install from the get go. If it works, it's good (that Maximus VIII didn't show error00 (no CPU) after that, I did a fresh install, then it worked). If it doesn't, you can then explain to Asus support that you reflashed the BIOS just in case, then cleared CMOS and even drained the MB of power overnight without the CMOS battery, then tried a fresh install from two different USBs with the latest Media Creation Tool and it still didn't work, which is the proof that you have tried everything and that the problem is on their end, because they sent you an unverified board with defects. And request a replacement.

I'm beginning to wonder if it's a Microsoft issue.



I got myM.2 to work on an AsRock board, installed it in the Strix and it freezes with the little spinning dots. Moved it to my Maximus, same thing, and now my Maximus won't boot an OS, I don't know what the F*** is going on. I've tried media creation tools on two flash drives so far, got a third one being made as I type this on my laptop. NONE of my desktops are working ATM, I'm wondering if somehow I killed my NVME AND my M.2. Clean installs of Windows 10 Pro will not load on either board at this point and MS support has been useless thus far. I'm just about ready to give up on the whole dam thing. So mad right now it's unreal.
09-16-2019 03:39 PM
Jpmboy Rather than poking around with tweezers to short the battery socket, just hold down the MB start button or ground the F-panel header power button pin. Discharging on-board caps is what is being attempted here... not that I'm agreeing with this, but if that's what you want to do, there are easier ways.
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