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Thread: [Official] Creative Sound Blaster Z, Zx & ZxR Series Club Reply to Thread
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  Topic Review (Newest First)
03-09-2020 12:18 PM
apav
Quote: Originally Posted by V1per View Post
I have given up on my ZxR. I've tried everything to get this thing working and after 10 months I quit.

Problems from channel swapping to sound cutting out regardless of the source.

I've corresponded with Creative support on numerous occasions and nothing they have suggested has worked. I've been given 4 different registry patches that do nothing.

I've since bought a Creative AE-9 and it actually works as intended.

Here is a copy/paste of the last Creative support email I received, I have underlined the most important statement.

-----------------------------------------------------------------------------------------------------------
Creative Support (Creative Labs Pte Ltd.)
Jan 7, 13:52 +08

Dear Jaime

Thank you for contacting Creative Labs.

There is a possibility of the sound not working properly for playback using the encoders on the Sound Blaster ZxR.

We will try our best to help with the issue.

There is another registry patch that you can try.

Installing it will overwrite the previous registry patch.

Uninstalling the driver and the applications of the Sound Blaster ZxR will uninstall the registry patch.

It is recommended to use the registry patch with HPET on Windows enabled.

To enable HPET on Windows, run Command Prompt as an Administrator, enter the command "bcdedit /set useplatformclock true" and restart the computer.

If enabling HPET on Windows does not help, the customer can try to disable it by running Command Prompt as an Administrator, enter the command "bcdedit /deletevalue useplatformclock" and restart the computer.

Some users have feedback that reducing the speed of the ram to 2400MHz or 2133MHz helps.

If you require further assistance, please reply to this email and we will get back to you.


Regards,
xxxxx
Creative Labs Pte Ltd
Worldwide Customer Response


Thank you.
Attachment(s)
Patch_110200xx_H10_modified 2.zip
------------------------------------------------------------------------------------------------------------------------

So there you have it.

Jaime G
I'm sorry to hear you've had so many issues. I have had zero issues with my ZXR and it's been in two seperate PCs running on Windows 7, 8.1 and 10. What does the underlined text mean exactly, and did it ever work for you before that? Mine is nearly seven years old so I was just wondering if there are signs it's nearing the end of its life like a graphics card has, and if that is applicable to this.

I was also looking at the AE-9 anyway and wondering if it sounds better than the ZXR because it's newer and has better specs.

Thanks!
03-09-2020 09:04 AM
V1per I have given up on my ZxR. I've tried everything to get this thing working and after 10 months I quit.

Problems from channel swapping to sound cutting out regardless of the source.

I've corresponded with Creative support on numerous occasions and nothing they have suggested has worked. I've been given 4 different registry patches that do nothing.

I've since bought a Creative AE-9 and it actually works as intended.

Here is a copy/paste of the last Creative support email I received, I have underlined the most important statement.

-----------------------------------------------------------------------------------------------------------
Creative Support (Creative Labs Pte Ltd.)
Jan 7, 13:52 +08

Dear Jaime

Thank you for contacting Creative Labs.

There is a possibility of the sound not working properly for playback using the encoders on the Sound Blaster ZxR.

We will try our best to help with the issue.

There is another registry patch that you can try.

Installing it will overwrite the previous registry patch.

Uninstalling the driver and the applications of the Sound Blaster ZxR will uninstall the registry patch.

It is recommended to use the registry patch with HPET on Windows enabled.

To enable HPET on Windows, run Command Prompt as an Administrator, enter the command "bcdedit /set useplatformclock true" and restart the computer.

If enabling HPET on Windows does not help, the customer can try to disable it by running Command Prompt as an Administrator, enter the command "bcdedit /deletevalue useplatformclock" and restart the computer.

Some users have feedback that reducing the speed of the ram to 2400MHz or 2133MHz helps.

If you require further assistance, please reply to this email and we will get back to you.


Regards,
xxxxx
Creative Labs Pte Ltd
Worldwide Customer Response


Thank you.
Attachment(s)
Patch_110200xx_H10_modified 2.zip
------------------------------------------------------------------------------------------------------------------------

So there you have it.

Jaime G
02-18-2020 02:56 AM
RyuSuke
Quote: Originally Posted by oRuin View Post
I was wondering if anyone has had a similar problem to me with the Soundblaster Z.
I've had my card since release and it's been fine, up until a few months ago when I upgraded my ageing Asus motherboard and Sandybridge CPU to an AMD 3700x with a X570 motherboard.
I use the card exclusively in headphone mode without any SBX enabled.

Every now and then when I'm gaming, (4 different games so far) the sound channels get all messed up, like they drifted over to the right. Or things happening in front of me sound like they are behind me.
I'm having to open the creative control panel and switch from headphones to speakers, to headphones again to reset this behaviour.

I'm currently on the latest Sound Blaster Z drivers from the creative site.
Motherboard chipset is up to date.

Thanks!
Me too...
No solution can been found, because of PCI-E 4.0
I just can force to use PCI-E 3.0 and change the Audio channel to 16bit, 44000Hz to delay the problem
May be we need to wait Creative to give us the latest driver to fix the problem or buy a new card
Now When I'm gaming, I change it to display audio output
02-08-2020 01:53 AM
umeng2002
Quote: Originally Posted by bwade065 View Post
Hi everyone,

I new to the idea of using a soundcard. I have a ZXr from a used computer I bought a few years ago. I recently purchased an ls41 headset for $120. I linked it below. How do I correctly configure a headset like this with the Zxr Pro studio. I checked the guide at the beginning of this thread but I couldn't tell much of a difference. Is the "surround" from the headphones and the Zxr pro studio interfering with each other? A friend of mine pointed me to the audio technica headphones also linked below. Would I have better luck with those, since the Zxr Pro studio has "surround sound". I am aware one is missing a mic. I could just rock a mod mic or similar.
From what I can tell, yes, the SBz surround will interfere with the surround modes on the headphone. From what I can tell with those headphones from reading the website, you need to use the SBz DTS or DD encoder and connect it to the headphones via optical out. The headphones then decode the DTS or DD surround signal and apply the DTS X Headphone surround.

So you essentially have two options for headphone surround now: Use the one in the SBz control panel and turn off the surround modes in the headphones; or use the DTS or DD encoder on the SBz and use the headphone's headphone surround modes.

Frankly, you are better off getting normal headphones and doing the headphone surround with the SBz or something like the Sound BlasterX G5 or G6 or something like the Sennheiser GSX.
02-07-2020 10:36 PM
bwade065 Hi everyone,

I new to the idea of using a soundcard. I have a ZXr from a used computer I bought a few years ago. I recently purchased an ls41 headset for $120. I linked it below. How do I correctly configure a headset like this with the Zxr Pro studio. I checked the guide at the beginning of this thread but I couldn't tell much of a difference. Is the "surround" from the headphones and the Zxr pro studio interfering with each other? A friend of mine pointed me to the audio technica headphones also linked below. Would I have better luck with those, since the Zxr Pro studio has "surround sound". I am aware one is missing a mic. I could just rock a mod mic or similar.

https://www.amazon.com/Audio-Technic...s%2C207&sr=8-8
https://www.amazon.com/LucidSound-Wi...xpY2s9dHJ1ZQ==
02-07-2020 03:08 AM
oRuin
Quote: Originally Posted by umeng2002 View Post
did you try the registry fix?
Yeah I did, same thing. I'm about to take this thing out and stick it on ebay. Tired of the problems since I upgraded. I'm guessing it could also be an AMD thing but who knows.

I've had a quick look through the thread but I can't see if anyone else is having a similar issue. I've seen some reports of it on others forums and reddit but not much in the way of replies.
02-06-2020 10:04 AM
umeng2002 did you try the registry fix?
02-06-2020 09:55 AM
oRuin I was wondering if anyone has had a similar problem to me with the Soundblaster Z.
I've had my card since release and it's been fine, up until a few months ago when I upgraded my ageing Asus motherboard and Sandybridge CPU to an AMD 3700x with a X570 motherboard.
I use the card exclusively in headphone mode without any SBX enabled.

Every now and then when I'm gaming, (4 different games so far) the sound channels get all messed up, like they drifted over to the right. Or things happening in front of me sound like they are behind me.
I'm having to open the creative control panel and switch from headphones to speakers, to headphones again to reset this behaviour.

I'm currently on the latest Sound Blaster Z drivers from the creative site.
Motherboard chipset is up to date.

Thanks!
02-01-2020 05:22 PM
umeng2002
Quote: Originally Posted by OCmember View Post
Thanks for the reply. I'm settling into think it's an analog output issue. I did pick up the card from Micro Center as an opened box so maybe the person before me knew there were issues before I did.

I don't think I've ever used Optical let alone see a connector for it. I'll look into it, but for now I'll just settle into using Stereo (2.0/2.1)
That's the thing with current sound cards, you need to use analog for surround sound unless you use DD and DTS encoding... which is lossy. HDMI output over the GPU is the best since it's uncompressed surround sound PCM.

Since I use headphones all the time, optical and headphone surround over optical is totally fine for me. Windows is still set up for surround, so the Headphone surround DSP in the card is given proper surround sound source to work with; but again, the output is stereo over optical for my DAC.

If you want to use DD or DTS encoding, you need to go into Windows 10 settings and make sure the "App" access to microphones is NOT turned off globally.

We need HDMI sound cards imho. Although... most A/V receivers have the same DSP functions as current sound cards like dynamic range compression, dialog enhance, etc. so it's almost moot at this point... for Headphone users, in my opinion, sound cards are essential simply for the DSP effects.
02-01-2020 06:52 AM
OCmember Thanks for the reply. I'm settling into think it's an analog output issue. I did pick up the card from Micro Center as an opened box so maybe the person before me knew there were issues before I did.

I don't think I've ever used Optical let alone see a connector for it. I'll look into it, but for now I'll just settle into using Stereo (2.0/2.1)
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