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  Topic Review (Newest First)
01-27-2019 03:32 PM
jfriend00
Quote: Originally Posted by wingman99 View Post
I just use windows 10 default drivers and have less problems.
It really depends upon the specific hardware item. My 10Gbps ethernet port did not function at all until I added the right drivers from the ASRock download site. Though I'm not using WiFi in my system, an installation note said it wouldn't work either without installing the right drivers. But, so far things are happy with the generic Microsoft SATA driver.
01-27-2019 03:28 PM
wingman99
Quote: Originally Posted by jfriend00 View Post
After taking the DVD drive out of the ASMedia SATA controller, the hang after sleep wakeup completely went away.

But, I was still having a couple other occasional problems. While just using the computer, not under any meaningful load like just typing, the computer would occasionally freeze for 20-30 seconds. If I was patient, it would come back and then work normally again.

More seriously, every once in a while, I'd bet a BSOD DPC_WATCHDOG_VIOLATION. Again, all I'd be doing is just typing away, not under load at all. Removing my memory OC or my CPU OC didn't make the DPC_WATCHDOG_VIOLATION BSOD go away (a few times a day).

In researching possible causes of DPC_WATCHDOG_VIOLATION, a lot of the sources where related to SATA drivers. Hmm, this seems suspiciously like it may have been related to the hang-after-sleep-wakeup issue I was having earlier. Further research suggested that sometimes the problem can be fixed by making sure you're using Microsoft's SATA driver that is comes with Windows, not some other SATA driver.

I looked at what SATA driver I had installed and it was from Intel Rapid Storage Technology driver and utility ver:16.7.0.1009 which was recommended to be used with my motherboard by ASRock (on the download page for my specific Z390 Taichi motherboard). As an experiment, I decided I'd remove the Intel Rapid Storage Technology driver and let Windows install it's own SATA driver.

So far, I've had no momentary freezes and no BSODs of any kind since I remove that Intel Rapid Storage Technology driver in two days whereas I would see a momentary freeze and BSOD a couple times a day before. I have a theory that the Intel driver was causing problems with the ASMedia SATA port. I was unable to run extended stability tests over night (like RAMTest) before without getting the DPC_WATCHDOG_VIOLATION BSOD and now I can just fine and I just finished two, two hour Prime95/Blend runs (one with AVX and one without). So, the system seems pretty solid now. Obviously, one needs longer than two days to have high confidence the issue is gone for sure, but by making one and only one change to my system it went from seeing the problem multiple times a day to not seeing it at all.

If I were really trying to diagnose root cause, I'd reinstall the Intel Rapid Storage Technology driver and remove anything from the ASMedia SATA port (that requires unplugging a hard drive that is currently in use because of the number of drives I have) and run with that for a few days. But, that's probably ASRock's responsibility, not mine. I'm just happy to have a stable system again.

So far, I've had trouble with two sets of drivers on ASRock's download page, the Intel Rapid Storage Technology driver and the Realtek high definition audio driver which I also uninstalled after it was causing a regular AUDIODG.EXE page fault (visible only in the Windows event viewer). My system is working better without either of those drivers.
I just use windows 10 default drivers and have less problems.
01-27-2019 03:18 PM
jfriend00
Removing Intel Rapid Storage Technology driver fixed another problem

After taking the DVD drive out of the ASMedia SATA controller, the hang after sleep wakeup completely went away.

But, I was still having a couple other occasional problems. While just using the computer, not under any meaningful load like just typing, the computer would occasionally freeze for 20-30 seconds. If I was patient, it would come back and then work normally again.

More seriously, every once in a while, I'd bet a BSOD DPC_WATCHDOG_VIOLATION. Again, all I'd be doing is just typing away, not under load at all. Removing my memory OC or my CPU OC didn't make the DPC_WATCHDOG_VIOLATION BSOD go away (a few times a day).

In researching possible causes of DPC_WATCHDOG_VIOLATION, a lot of the sources where related to SATA drivers. Hmm, this seems suspiciously like it may have been related to the hang-after-sleep-wakeup issue I was having earlier. Further research suggested that sometimes the problem can be fixed by making sure you're using Microsoft's SATA driver that is comes with Windows, not some other SATA driver.

I looked at what SATA driver I had installed and it was from Intel Rapid Storage Technology driver and utility ver:16.7.0.1009 which was recommended to be used with my motherboard by ASRock (on the download page for my specific Z390 Taichi motherboard). As an experiment, I decided I'd remove the Intel Rapid Storage Technology driver and let Windows install it's own SATA driver.

So far, I've had no momentary freezes and no BSODs of any kind since I remove that Intel Rapid Storage Technology driver in two days whereas I would see a momentary freeze and BSOD a couple times a day before. I have a theory that the Intel driver was causing problems with the ASMedia SATA port. I was unable to run extended stability tests over night (like RAMTest) before without getting the DPC_WATCHDOG_VIOLATION BSOD and now I can just fine and I just finished two, two hour Prime95/Blend runs (one with AVX and one without). So, the system seems pretty solid now. Obviously, one needs longer than two days to have high confidence the issue is gone for sure, but by making one and only one change to my system it went from seeing the problem multiple times a day to not seeing it at all.

If I were really trying to diagnose root cause, I'd reinstall the Intel Rapid Storage Technology driver and remove anything from the ASMedia SATA port (that requires unplugging a hard drive that is currently in use because of the number of drives I have) and run with that for a few days. But, that's probably ASRock's responsibility, not mine. I'm just happy to have a stable system again.

So far, I've had trouble with two sets of drivers on ASRock's download page, the Intel Rapid Storage Technology driver and the Realtek high definition audio driver which I also uninstalled after it was causing a regular AUDIODG.EXE page fault (visible only in the Windows event viewer). My system is working better without either of those drivers.
01-22-2019 04:31 PM
jfriend00
Quote: Originally Posted by med1kl View Post
No optical drive. Don’t know which type, Uber used two different motherboard. Unless you can code I doubt there’s an immediate fix. Other forums members have said very similar things with less detail as on here. Currently on an asus hero z390.
This thread is about a freezing issue that primarily occurs only when waking up from sleep and turns out to be some kind of interaction between an optical drive and an ASMedia SATA port. Does your post have anything to do with that?
01-22-2019 04:14 PM
Hdusu64346
Quote: Originally Posted by jfriend00 View Post
Quote: Originally Posted by med1kl View Post
My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
What motherboard? Do you have an optical drive? What type of SATA port is it plugged into (Intel, ASMedia or some other type)?
No optical drive. Don’t know which type, Uber used two different motherboard. Unless you can code I doubt there’s an immediate fix. Other forums members have said very similar things with less detail as on here. Currently on an asus hero z390.
01-22-2019 02:16 PM
jfriend00
Quote: Originally Posted by med1kl View Post
My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
What motherboard? Do you have an optical drive? What type of SATA port is it plugged into (Intel, ASMedia or some other type)?
01-21-2019 06:38 PM
Hdusu64346 My 9900k does that when I first boot my PC- it freezes for like 3/4 of a second and then everything is perfect. I don’t use hibernate or sleep. Seems weird- maybe we all need to wait for a driver/bios update.
01-21-2019 06:18 PM
jfriend00
Quote: Originally Posted by wingman99 View Post
Post back what there response is.
Related issues with optical drives on ASMedia SATA ports:

ASRock Z170 Extreme7 Freezing

Linux Distros won't boot when DVD drive plugged into ASMedia SATA port on ASrock Z97 Extreme6

Ubuntu won't boot with DVD drive in ASMedia SATA port - works in Intel port

Hard Freezes with ASMedia SATA and Optical Drive / Redhat

While my main "sleep" problem is when running Windows, I've seen the same problem described in these other posts when trying to boot LinuxMint (I had to unplug the DVD drive from the ASMedia Port to get LinuxMint to boot). There is definitely some incompatibility between an optical drive and ASMedia SATA ports (at least on some ASRock motherboards).

When I google around, I see lots of references to ASMedia SATA ports not liking ATAPI devices (which optical drives are). But, I usually can't nail what I read down to a specific ASMedia chipset or driver. But there's definitely history out there of issues between optical drives and ASMedia SATA ports.

For now, the work-around seems to be to not use an optical drive in an ASMedia SATA port. It will be interesting to see what ASRock support says about this.
01-21-2019 05:36 PM
wingman99
Quote: Originally Posted by jfriend00 View Post
ASRock support says that no ASMedia SATA driver is needed for the Z390 Taichi. I will continue with them about why my system freezes when the optical drive is plugged into the ASMedia SATA port.
Post back what there response is.
01-21-2019 05:24 PM
jfriend00
Quote: Originally Posted by wingman99 View Post
Post if the ASMedia SATA driver fixes the problem, I don't believe it will.
ASRock support says that no ASMedia SATA driver is needed for the Z390 Taichi. I will continue with them about why my system freezes when the optical drive is plugged into the ASMedia SATA port.
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