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Thread: UPDATED: ASUS Z370 and Z390 Motherboard Series - Official Support Thread. North America Reply to Thread
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03-30-2020 02:05 PM
DarthFK
Quote: Originally Posted by Falkentyne View Post
Did you buy Intel's Processor Replacement Plan?
I suggest you buy that right now if it's still available. It would be Intel who replaces the processors. And that GB board needs to be RMA'd before it kills something else.
No, no replacement plan, regular Microcenter purchases. I was thinking that it should be withing warranty with Intel, without any additional replacement plans. Scratching my head, I was thinking to contact Gigabyte, under the impression that the MB manufacturer is responsible for the damage, so maybe they should replace the CPUs too (well...)

Anyway, one of my Asus related questions stemmed from the fact that after that GB board, I placed the CPU back into my Asus and got into BIOS, but it froze there, then the board threw CC (incomplete BIOS) and 55 (no RAM) errors. I thought that if the CPU would be broken it wouldn't be able to go into BIOS at all. Hence my attempts to troubleshoot on the Maximus board and trying BIOS flashback, etc, asking for any ideas.

If you have any additional thoughts about being able to enter into BIOS originally, but not now, let me know.

Thank you all for weighing in in the meantime!!!
03-30-2020 01:01 PM
Jpmboy
Quote: Originally Posted by Falkentyne View Post
The CPU was perfectly fine until he put it into the Gigabyte board.
So the GB board killed two CPU's.
Bad mobo.
03-30-2020 09:54 AM
Falkentyne
Quote: Originally Posted by Jpmboy View Post
So the CPU fails to post in two motherboards.... it's most probable that it is the CPU that's bad.
The CPU was perfectly fine until he put it into the Gigabyte board.
So the GB board killed two CPU's.

Quote: Originally Posted by DarthFK View Post
I was a bit hopeful after my 9700k was able to reach the BIOS initially, but then froze. It seems that I was too hopeful 😞

It's the first time when I see a mobo killing two CPUs.

It's a side question, but if any of you ever had this happen, who should I contact and should I claim damage for both CPUs? Did anyone had such an experience?
Did you buy Intel's Processor Replacement Plan?
I suggest you buy that right now if it's still available. It would be Intel who replaces the processors. And that GB board needs to be RMA'd before it kills something else.
03-30-2020 09:10 AM
DarthFK
Quote: Originally Posted by Jpmboy View Post
Quote: Originally Posted by DarthFK View Post
Yes, and pulled the battery and shorted the contacts.

I am still wondering how did it post to BIOS the 1st time after getting the CPU back to the motherboard - but it did freeze in the BIOS. And then it threw those errors, but still... it was able to go up to the BIOS initially.
So the CPU fails to post in two motherboards.... it's most probable that it is the CPU that's bad.
I was a bit hopeful after my 9700k was able to reach the BIOS initially, but then froze. It seems that I was too hopeful 😞

It's the first time when I see a mobo killing two CPUs.

It's a side question, but if any of you ever had this happen, who should I contact and should I claim damage for both CPUs? Did anyone had such an experience?
03-30-2020 08:59 AM
Jpmboy
Quote: Originally Posted by DarthFK View Post
Yes, and pulled the battery and shorted the contacts.

I am still wondering how did it post to BIOS the 1st time after getting the CPU back to the motherboard - but it did freeze in the BIOS. And then it threw those errors, but still... it was able to go up to the BIOS initially.
So the CPU fails to post in two motherboards.... it's most probable that it is the CPU that's bad.
03-30-2020 08:46 AM
DarthFK
Quote: Originally Posted by Jpmboy View Post
You did clrcmos with the button on the back of the Hero?
Yes, and pulled the battery and shorted the contacts.

I am still wondering how did it post to BIOS the 1st time after getting the CPU back to the motherboard - but it did freeze in the BIOS. And then it threw those errors, but still... it was able to go up to the BIOS initially.
03-30-2020 08:04 AM
Jpmboy You did clrcmos with the button on the back of the Hero?
03-29-2020 08:12 PM
DarthFK
Quote: Originally Posted by Jpmboy View Post
If I understand the problem history... The 55 code, assuming the ram is not bad, broken or in inserted properly means the POST check cannot verify that any ram is installed. Make sure it is inserted fully and that is no "gunk" in the trunk (slots). All settings on auto (best done in this case by clearing the CMOS). If you still get 55, and the ram stick (test only one at a time) is good in another rig, then it's the CPU. Also check for crap in the socket or bent pins.
Thank you. I get first the CC code, then it switches to 55 after a while.

These codes started after I used my 9700k to test my son's Gigabyte z390 Aorus that went dead. After testing his mobo, I reinstalled the 9700k into Asus X Hero and it started to throw the CC code, followed by 55.

I used two RAM kits (16Gb 3600c17) and tested them on an i7-6700 & Asus z170 Pro Gaming combo. Both kits worked fine on the z170 platform. Definitely the RAM is fine.

My Asus x Hero,the one throwing errors, board has no bent pins, no gunk in the socket or in the RAM slots. I made sure to clean the CPU with isopropyl alcohol and inspected it, to make sure it's clean, without any debris. Components in the middle of the CPU lga seem ok, none blown after my brief testing on the Gigabyte.

The Asus error codes only started after I attempted to test the 9700k on that Gigabyte z390 board.

I read other reports of CC error followed by 55 on Asus boards and most had cooler overtightening issues (topology related?). I made sure the cooler screws were not overtightened.

Did I miss something? If it booted into BIOS initially, but froze and then started throwing those errors, is there something I might be missing to reset the board or something else?
03-29-2020 07:57 PM
Jpmboy If I understand the problem history... The 55 code, assuming the ram is not bad, broken or in inserted properly means the POST check cannot verify that any ram is installed. Make sure it is inserted fully and that is no "gunk" in the trunk (slots). All settings on auto (best done in this case by clearing the CMOS). If you still get 55, and the ram stick (test only one at a time) is good in another rig, then it's the CPU. Also check for crap in the socket or bent pins.
03-29-2020 07:12 PM
DarthFK
Quote: Originally Posted by Jpmboy View Post
Quote: Originally Posted by DarthFK View Post
Should I claim damage with Gigabyte?
Wouldn't it be best to ask that question in a Gigabyte thread?
Definitely will, but it was also linked to my previous question if there are any ideas for the Asus CC (followed by 55) codes, before I contact Gigabyte thread and/or manufacturer directly or I exhausted my options on Asus?
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