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Thread: UPDATED: ASUS Z370 and Z390 Motherboard Series - Official Support Thread Reply to Thread
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  Topic Review (Newest First)
09-12-2019 03:04 PM
DarthFK Update4: Yesterday I got another "pay or else" email from Asus, from payments, who had no clue I was in a dispute. I wrote a really pissed reply and included all 4 email addresses I was getting uncoordinated emails from.

I asked my case to be finally escalated, as I requested before, and do it "now", I reiterated that non-conductive thermal paste cannot conduct electricity, therefore traces of thermal paste are not "liquid damage", and used one of their options of writing a complaint to the CEO (I presume of repairs?).

I reiterated that I already got a call on September 3rd that my board was repaired and they should honor their warranty.

Today I got this from Level3 support, who intervened after I complained "I would like to inform you that our servicing team have been instructed to resume servicing with charges removed."

But, after September 3rd call, I won't believe it till I see it.
09-11-2019 06:58 AM
Jpmboy
Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
yes, you just need to flash bios to support that cpu. Check the CPU QVL.
09-11-2019 01:35 AM
mattxx88
Quote: Originally Posted by DarthFK View Post
(it's just a higher binned 9900k with 8c/16t
this.
We will see but i think we won't have particular issues

Quote: Originally Posted by smilinjohn View Post
Theoretically, it should be, if not I'm sure a BIOS revision will follow shortly after release.
thanks, i thought you got more info than me, but i see we are all in the same boat... waiting
09-11-2019 01:26 AM
smilinjohn
Quote: Originally Posted by DarthFK View Post
Smilinjohn, this is really good news! I am very glad that you didn't have to go through my experience. At least one positive outcome. 👍

My only advice would be - test everything on it, just to be sure.

Yea I'm not getting too excited until I get a chance to test it, the question is at this point, when will I have the time? Hopefully, this weekend since the math lab at school isn't open.


Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)

Theoretically, it should be, if not I'm sure a BIOS revision will follow shortly after release.
09-11-2019 12:52 AM
DarthFK
Quote: Originally Posted by mattxx88 View Post
Cannot find any info about, i think it will, but i prefer ask to bo sure [IMG class=inlineimg]/forum/images/smilies/smile.gif[/IMG]

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
Well, you cannot be sure here, apparently. As others have noted Asus support is "not home" / not on this "official support" thread.

I would actually ask Asus support directly, but since they didn't officially launched the 9900ks, I wouldn't expect them to answer yet. It's worth giving it a try, after all it's just a chat or email.

I would agree with you that you should expect the 9900ks to be theoretically supported by a top end z370, as it's a 9th gen CPU after all despite its higher base and turbo clocks. And Maximus X boards VRM should be able to deliver quite enough of voltage (it's just a higher binned 9900k with 8c/16t, and I think as of 1901 bios or higher 9th gen is supported, at least I ran a couple of days ago my 8c/8t 9700k on a Maximus X Hero), but it's better to ask Asus support directly, you never know 😉
09-10-2019 11:57 PM
mattxx88 Cannot find any info about, i think it will, but i prefer ask to bo sure

i9 9900KS will be supported by z370 chipset? i want upgrade my 8086k when it will be available (Maximus X Formula)
09-10-2019 05:28 PM
DarthFK
Quote: Originally Posted by smilinjohn View Post
Well, I guess I'm getting a replacement board. I just got home and there was an email from support saying my repair had been shipped. The support site didn't say anything about what was wrong, I did notice that the S/N was different, should be here tomorrow.
Smilinjohn, this is really good news! I am very glad that you didn't have to go through my experience. At least one positive outcome. 👍

My only advice would be - test everything on it, just to be sure.
09-10-2019 05:24 PM
smilinjohn Well, I guess I'm getting a replacement board. I just got home and there was an email from support saying my repair had been shipped. The support site didn't say anything about what was wrong, I did notice that the S/N was different, should be here tomorrow.
09-10-2019 04:55 PM
Jpmboy what a nightmare...
09-10-2019 05:48 AM
smilinjohn
Quote: Originally Posted by DarthFK View Post
Asus support writing at 4am means just one thing - contractors from abroad, just forwarding some info they've got. The thermal paste that any of uses every so often, claimed by techs to be liquid damage, is either lazy or incompetence, or shamless money extraction. As you see I do need an advise to whom I should complain.

Wow.
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