Step-Up
FAQ
EVGA Step-Upâ„¢ Program Frequently Asked Questions
Q: What is Step-Up?
A: EVGA’s Step Up program allows you to protect your investment. Because technology can change so fast, EVGA offers this program to help you safeguard one of the most important pieces in your computer system: your video card.
Q: How does the Step-Upâ„¢ Program work?
A: Anytime with in the first 90 days after your original date of purchase you can step up your video card to a new card graphics card from our website at
http://evga.com/products/ of greater value.
Q: How long is the Step-Upâ„¢ Program good for?
A: The initial request for a Step-Up must be submitted within the first 90 days from the date of purchase. In the event that the Step-Up product is backordered, the request will be placed in a queue until such time that there is available stock to process the Step-Up request, during which nothing is required to be sent, including the invoice or the return card. Once available, an email will be sent out to notify that the Step-Up request can be continued.
Q: How much is Step-Up?
A: The Step-Upâ„¢ Program is free; you are required to pay the difference between your original invoice price, less any applicable rebates, and the price of the new card, plus any applicable tax and shipping. The program itself has no cost associated with it.
Example:
EVGA e-GeForceFX 5700Ultra $219.99
Retail Priced e-GeForceFX 5200* -$99.99
Total $120.00
+ Tax & Shipping
*Original invoice price less any applicable rebate
Q: Do I need to register to qualify for Step-Up?
A: Yes, only products that are properly registered will qualify for the Step-Upâ„¢ Program.
Q: Where do I go to request a Step-Up?
A: The Step-Upâ„¢ Program is only offered through EVGA directly. For complete details please visit
http://www.evga.com/stepup.
Q: Can I Step-Up my card at a Retail Location?
A: No, you cannot.
Our Step-Upâ„¢ Program is only available directly through EVGA. Products purchased through a retail location may be eligible for Step-Up, but you must process and redeem them directly through EVGA and not the original retail location.
Q: What happens if a customer lost the invoice or is unable to prove the date of purchase and the price for the product?
A: If you have lost your invoice then you will not be able to qualify for this program. You may contact your reseller for a duplicate of your invoice that will be eligible.
Q: What if I am over 90 days from my original invoice date?
A: Unfortunately, you will not be able to take part in the program. You must register and use the Step-Upâ„¢ Program within 90 days of your invoice date, no exceptions.
Q: Are cards from card manufacturers other than EVGA able to qualify for the EVGA Step-Upâ„¢ Program?
A: No.
Only EVGA products are eligible for the Step-Upâ„¢ program.
Q: What is an eligible card?
A: For a card to be eligible for the step up program it must meet the following requirements;
* It must be an EVGA graphics card. Cards from other manufactures will not be accepted.
* You must have purchased the card, and be the original owner of the card. Cards obtained as prizes, through EVGA recertification program, cards purchased used and cards originally issued as review units, etc. are not eligible.
* Card must be in working order and free of cosmetic and physical defects.
* Card must be registered with EVGA. The registration information (name, address, phone, etc) must match the original invoice.
* Card must have been purchased with in the 90 days preceding your request for step up.
* Card must be returned with all original materials and packaging, failure to do so will result in a 15% restocking fee.
* Please make sure that the card is professionally packed and secured before shipping back to EVGA
* Cards obtained as part of a complete system from a non approved system vendor are not eligible.
* Only certain system integrators are currently eligible for the Step-Upâ„¢ Program. See item 7 below.
* For customers who receive their card as part of a complete computer system, only the card and any associated cables will be required.
* This Step-Upâ„¢ Program is not valid with any other offers, promotions, etc.
Q: Can systems that come with EVGA Graphics cards qualify for Step-Up?
A:
* Only to the system houses that are on our approved vendor list will qualify. Please check the approved system house list at
http://www.evga.com/stepup/systemvendor
* How much will it be worth in the Step-Upâ„¢ Program that came with my system?
* Cards that come with computer systems will be valued at their full MSRP price. This only applies to cards that were purchased as a complete system from on of our approved System Vendors. The eVGA card must be shown clearly on the system invoice for the request to be approved.
* If your card was purchased as a system and is not on the approved vendor list then your card does not qualify for the Step-Upâ„¢ Program.
Q: Does my video card need to be working?
A: Yes, all cards when they are returned need to be in working condition free of any damage and in like new condition.
Q: Do I need to keep my original box?
A: Yes, you will need to keep all of the original packaging and materials that came with your video card the day you purchased it. If you have lost or damaged any of these items, or if you fail to return them with your card, a 15% restocking fee will be assessed.
Q: What is the warranty period after Step-Up?
A:Your new warranty will depend on the date of the invoice of your Step-Up card:
* Before Jan 1, 2005 - standard one year warranty
* On or after Jan 1, 2005 and before Jun 22, 2005 - 1+1 Warranty (standard one year + one year with registration)
* On or after Jun 22, 2005 - Lifetime Warranty for products ending in AX, all other part numbers will be covered under 1+1 Warranty
Q: Where do I get warranty service after using the Step-Upâ„¢ Program?
A: As with any product purchased directly from EVGA you will receive all warranty and service support directly from EVGA.
Q: How long will the Step-Upâ„¢ Program take?
A: Once you have submitted your information and you are approved for the Step-Upâ„¢ Program, EVGA must receive your card with in 15 days. Once we receive your graphics card it will take 1-3 business days to process your step up submission. At this point any charge overage or underage will be assessed. Once this is completed your new card will be shipped to you.
Q: Does EVGA offer cross shipping for the Step-Upâ„¢ Program?
A: No.
EVGA does not offer cross shipping for this program.
Q: Can I Step-Up more than once?
A: No.
Only new purchases can be entered for sumbission for the Step-Upâ„¢ Program. Cards received through the Step-Upâ„¢ Program cannot be upgraded.
Q: Can I extend the Step-Upâ„¢ Program to be available for longer than 90 days?
A: No.
At this moment, the program may not be extended.
Q: Can I combine EVGA Bucks with Step-Upâ„¢ Program?
A: No, you cannot.
The Step-Upâ„¢ Program can not be used with any other promotions, coupons, or special offers of any sort.
Q: Can I combine EVGA Meet-com program with Step-Upâ„¢ Program?
A: No.
The Step-Upâ„¢ Program cannot be combined with any other promotional or special offers.
Q: Can I buy the card first and then return the old card for Step-Up?
A: No.
The upgrade process must be followed as described in the Terms and Conditions.
Q: What if the product I want to Step-Up to is BACKORDERED?
A: You may select the backordered part as your Step-Up card, and you will be placed on a queue. As long as your request was submitted within the first 90 days of your purchase, it does not matter when the product becomes available for Step-Up, even if that period of time exceeds the alotted 90 days. Once available, you will receive an email notification allowing you to continue the Step-Up process.
While you are on the queue, you do not have to send anything, neither the invoice/receipt nor your video card, until such time that you receive an email requesting you to do so.
