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Politically incorrect
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Discussion Starter #1
ome AMD users have been posting on social media, including Reddit, about experiencing intermittent connectivity problems when using USB ports on their 500-series motherboards. In response, AMD has reached out through a Reddit post that it has been made aware of the connectivity issues, and is requesting more information from specific users with the issue to help them resolve it. Since this announcement, many users have been reaching out to AMD.


AMD's X570 motherboards have been readily available since July 2019, and its B550 models have been available since June 2020 and have both become well established over the course of the last year and a half. The fact that users are now having USB issues begs the question whether the issues have been present all along but are now rising above the noise, or there is something related to the longevity of these systems.
The most common reproduction of this issue appears to be during the use of Virtual Reality headsets such as the Oculus Rift and HTC Vive, with an intermittent connection issue being more prevalent to these users. As USB is the main method to power and communicate with VR headsets and peripherals, any dropout, even slightly to the high-powered VR applications, would instantly be highlighted. That isn't the only problem it can cause, as streaming devices and USB audio interfaces could also experience power dropouts, which could be quite noticeable, especially if doing a recording.


While AMD hasn't pinpointed the exact cause of the issue yet, it asks its users to reach out to them over on Reddit by u/AMDOfficial, which is an official support channel for AMD. Extensively combing through user comments on Reddit, it doesn't seem to be solely related just to one section of hardware. Some of the issues that users report seem to stem from the release of PCIe 4.0 graphics cards on 500 series motherboards. Reddit user u/duddy32 also states that they have been having these issues with a B450 motherboard and a Ryzen 7 3700X processor, which precede the 500-series chipset.
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Politically incorrect
Joined
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9,403 Posts
Discussion Starter #2
Fortunately I haven't had any problems with my B550 Mortar but I am going to look into getting a PCIE USB addon card just in case.
 

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Politically incorrect
Joined
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9,403 Posts
Discussion Starter #3
Sorry, I've just seen there's a thread on this on these boards. I apologise.
 
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