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460 Posts
Not really their fault, but the aren't helping any. A little less than ten years back I would say, our family got an AOL dial up account. Had this for a few years, then went Broadband with Road Runner from Time Warner Cable.
They had this offer, where you signed up for broadband with Road Runner and got AOL with it for free, so all of our accounts were in tact and the same and everything. Now, there was a virus (technical term could be different, but you get the idea) going around a few days ago, where you would IM everyone on your buddy list with a link talking about pictures. When clicked, it would automatically download a virus.
Now I would be the first to admit if I did actually click on the link, but I swear I didn't. I already did a virus scan, Malwarebytes scan, and my friend did some other ones like clamwin and adaware I believe. Thing is, I was sending the messages out.
The point of this post----> I need to change my AIM screen name password, but since I made my account years ago, I cannot remember my account security question. When I go to enter the personal info that was on the account, it doesn't work because I no longer have an account with them. I called, went through the automated thing up until the security question. Then I got told that I would have to speak to an actual person to fix it, but I don't have that on my account.
So my question is, how else can I change my password or delete my account?
They had this offer, where you signed up for broadband with Road Runner and got AOL with it for free, so all of our accounts were in tact and the same and everything. Now, there was a virus (technical term could be different, but you get the idea) going around a few days ago, where you would IM everyone on your buddy list with a link talking about pictures. When clicked, it would automatically download a virus.
Now I would be the first to admit if I did actually click on the link, but I swear I didn't. I already did a virus scan, Malwarebytes scan, and my friend did some other ones like clamwin and adaware I believe. Thing is, I was sending the messages out.
The point of this post----> I need to change my AIM screen name password, but since I made my account years ago, I cannot remember my account security question. When I go to enter the personal info that was on the account, it doesn't work because I no longer have an account with them. I called, went through the automated thing up until the security question. Then I got told that I would have to speak to an actual person to fix it, but I don't have that on my account.
So my question is, how else can I change my password or delete my account?