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ASUS 1440p monitor stays in stand-by (not solved...)

642 Views 11 Replies 3 Participants Last post by  ASUSfreak, 
ASUSfreak
Hi,

So everything was working fine like always.

Normally when I leave my PC on at night, I never shut down my monitor, but let the screensaver do it's job
wink.gif


Yesterday, when I let my computer running at night I DID shutdown my monitor (power LED = out), and now it refuses to boot...

My computer boots and works normal as usual, I can hear the Skype comming online so I know my PC is booted fully.

Thing is, when I touch the "change input" button, the monitor gets out of standby (amber LED) and works as normal (blue LED).

Another thing I figured is that none of the monitors buttons (menu, change input, power on/off, ...) work once booted in windows... --> I figured I just switch off the monitor in windows again...

The day after this happened, I could not get my monitor on, so I had to reset my computer, because it hang???

I did install something from another thread to have better colours blabla, but I didn't knew what it was... but it worked so I don't think it's that...

What might it be
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icebrain1
Don't know very much about monitors but.

-Try pulling out the power and reconnecting it.

-connect the video cable into a different slot in the screen and change the source.

-Check all the cables are secure.

-Try switching whatever (HDMI, VGA, DVI) cable you are using maybe its damaged.

-Try resetting the screen to factory defaults.

-Try the monitor with a different pc or somthing.

-Call Asus support or email them and ask.

Hope it works.

Sorry i'm not very good with monitors but when something goes wrong with my screens i usually do one or more of the steps above.
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ASUSfreak
2
Quote:
Originally Posted by icebrain1 View Post

Don't know very much about monitors but.

-Try pulling out the power and reconnecting it.

-connect the video cable into a different slot in the screen and change the source.

-Check all the cables are secure.

-Try switching whatever (HDMI, VGA, DVI) cable you are using maybe its damaged.

-Try resetting the screen to factory defaults.

-Try the monitor with a different pc or somthing.

-Call Asus support or email them and ask.

Hope it works.

Sorry i'm not very good with monitors but when something goes wrong with my screens i usually do one or more of the steps above.
Click to expand...
Thx for your input but I tried those myself allready
wink.gif


I even tried a restore point of Windows BEFORE the problem started

Anyway the problem is SOLVED!!!

I unplugged the power of the monitor and PC for 12h+ and also disconnected the DVI connector which was prolly not needed but anyway
wink.gif


And now it starts together when PC boots and the buttons of the monitor also work again...

It's the first time for me I have a problem with an ASUS product... but as all electronics it just can "hang" and disconnecting power so it can drain usually works and it seems like it worked here as well...
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icebrain1
Quote:
Originally Posted by ASUSfreak View Post

Thx for your input but I tried those myself allready
wink.gif


I even tried a restore point of Windows BEFORE the problem started

Anyway the problem is SOLVED!!!

I unplugged the power of the monitor and PC for 12h+ and also disconnected the DVI connector which was prolly not needed but anyway
wink.gif


And now it starts together when PC boots and the buttons of the monitor also work again...

It's the first time for me I have a problem with an ASUS product... but as all electronics it just can "hang" and disconnecting power so it can drain usually works and it seems like it worked here as well...
Click to expand...
Glad to hear it's working.
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ASUSfreak
Quote:
Originally Posted by icebrain1 View Post

Glad to hear it's working.
Click to expand...
It better be! Because the monitor is only a few months old and the store I bought it in is bancrupt since a few days... So no RMA there
rolleyes.gif
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icebrain1
LOL.
Sorry to hear that.
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ASUSfreak
Crap, not solved...

So it did it again and afterwards every day...

Unless I unplug it, it won't turn on the day after...

But the day after it does do it, so it's not broken I guess...

I managed to contact the RMA but the shop (who's bancrupt) says: it's imported from another country, contact them...

So yeah, pretty sucks atm
tongue.gif


Apart from that it (still???) works perfect.

But why does it work when the power is left off a few hours... and not when power stays on it... weird

Should I mention that the monitor is in an extention cord to thez wall socket?

Has it something to do with a non-grounded socket resulting in left-over tentions building up, like EMI stuff?
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ASUSfreak
bump
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ASUSfreak
bump
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ASUSfreak
bump (I try every hour of the day
tongue.gif
)
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R
Surely you can contact Asus Europe and get it serviced? It should not matter where you purchased it from.
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ASUSfreak
Quote:
Originally Posted by ASUSfreak View Post

I managed to contact the RMA but the shop (who's bancrupt) says: it's imported from another country, contact them...
Click to expand...
So yeah I contacted ASUS Holland (where I bought it online. It's the country next to my country) And they say: it's imported from Germany, wich is next to Holland, but they can't mention it to ASUS Germany...)
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