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Discussion Starter #1
Hey guys,

I got my AX860, as a replacement for my not-as efficient Antec Truepower 650w, handed to me by the mailman today and after unpacking all the stuff I decided to install it and hook it all up.

I plugged in the power chord to the PSU, flipped the 0 switch to I and suddenly my computer turned on. I'm pretty sure thats not supposed to happen until I press the power button on my 700D...I cannot turn off the computer by using the power button, and the reset button doesnt work either. It will only turn off if I turn off the PSU again

I've tried disconnecting every component and its cable to try if it was something that was preventing the computer from actually booting. It keeps doing this, but it will not power up all components - as my USB keyboard and mouse (Ducky Shine II & Steelseries Sensei) dont light up, which they always do on power-up. I dont get any video - the screen doesnt come out of standby, but the fans on the GPU spin.

The fans in my case and on the CPU-heatsink will start to spin, and I can hear my harddrives spin up. My Fancontroller works, and the LED's on my motherboard also light up.

I've breadboarded my set-up but it's still the same problem. I've breadboarded with my old PSU and there is no problem at all. I've even tried it with my older motherboard (MSI P67A-GD53) and it had the same problem. I've put everything back in the case with my old PSU and there's no problem.

When I unplug all the cables from the PSU and plug it in a wall-socket and flick the switch to " l " it also spins up the fan (when in "normal" mode instead of "hybrid".

So in a nutshell the problem is: Cannot turn off/reset computer with the AX860 installed, and it will turn the computer on as soon as I put the switch to " l " from " 0 " . I dont get any video and few peripherals don't work either. This problem does not occur with my old PSU.

I've built many computers but this one is the first one I've built with a Corsair branded Seasonic PSU's, and I'm confident that I have done nothing wrong during the building process, because I even read the 'manual' that came with the PSU _just_ to be sure.

My hardware can be seen in my signature.

So, anyone got an idea? Is it RMA time?
 

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Thats a messed up problem yeah RMA that sucker
 
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Discussion Starter #4
Quote:
Originally Posted by iPatch View Post

RMA. Good thing Corsair are godlike with customer service^^
Is that sarcastic
tongue.gif
? I looked at their forums just now, posted the same thing, and everyone is *****ing at corsair in other threads because they dont get any replies from Corsair, or they get sent a refurbished product, or another faulty product...

Sigh
frown.gif
thanks for the suggestion, Shilka too.

I live in the Netherlands...I hope this isn't going to take me 300 years before I get a replacement, but worst of all, all the shipping costs etc.

Anyone else had this problem with a PSU?
 

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Quote:
Originally Posted by Kipsofthemud View Post

Is that sarcastic
tongue.gif
? I looked at their forums just now, posted the same thing, and everyone is *****ing at corsair in other threads because they dont get any replies from Corsair, or they get sent a refurbished product, or another faulty product...

Sigh
frown.gif
thanks for the suggestion, Shilka too.

I live in the Netherlands...I hope this isn't going to take me 300 years before I get a replacement, but worst of all, all the shipping costs etc.

Anyone else had this problem with a PSU?
Why did you get a AX860 in the first place when the V850 is the same PSU but cheaper

Just wondering
 

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Wasn't sarcastic. Corsair's ever only treated me well. An I'm in Norway and got stuff rather quick.
 

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Discussion Starter #7
Quote:
Originally Posted by shilka View Post

Why did you get a AX860 in the first plave when the V850 is the same PSU but cheaper

Just wondering
I didn't realise this was the case. I went with Corsair mostly because they have the pre-sleeved cable kits and because it had a great amount of good reviews (I didnt notice all the bad DOA forum posts before I pressed the order button.... Would they fit on the V850 too? It also says the V850 is gold and not platinum rated on the websites im looking at
headscratch.gif
 

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Quote:
Originally Posted by Kipsofthemud View Post

I didn't realise this was the case. I went with Corsair mostly because they have the pre-sleeved cable kits and because it had a great amount of good reviews (I didnt notice all the bad DOA forum posts before I pressed the order button.... Would they fit on the V850 too? It also says the V850 is gold and not platinum rated on the websites im looking at
headscratch.gif
Its platinum Cooler Master has just underated it to gold because under extreme load it slips out if platinum

So Cooler Master just said to hell with it lets just call it gold

I dont think the cables fits

But i do think Cooler Master has fixed the coil whine problems as i have not heard a single complaint about coil whine on the V series
 

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Discussion Starter #9
Ok, well, guess I'm RMA-ing then..just to be sure though: a PSU isn't supposed to turn on and have the fan start spinning when you plug it into a wall socket right (not even when you put the power switch on " I " ?
 

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No it is not.
smile.gif


Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.

It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.

I hope you get it sorted.
thumb.gif


Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.

Sometimes an RMA isn't always bad news.
wink.gif
 

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Quote:
Originally Posted by IcedEarth View Post

No it is not.
smile.gif


Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.

It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.

I hope you get it sorted.
thumb.gif


Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.

Sometimes an RMA isn't always bad news.
wink.gif
I killed my Asus R3E board and got upgraded for free to a R3BE board so that was kinda awesome

So no RMA is not always a bad thing
 

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Discussion Starter #12
Quote:
Originally Posted by IcedEarth View Post

No it is not.
smile.gif


Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.

It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.

I hope you get it sorted.
thumb.gif


Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.

Sometimes an RMA isn't always bad news.
wink.gif
I guess you're right about the forum yeah. Oh well, I put everything back in the package, but im keeping the sticker goddamnit!
biggrin.gif
 

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Discussion Starter #13
Whelp,

Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:



So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine.

I don't really know what to do besides never order from this shop again, if that is the case.
 

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Quote:
Originally Posted by Kipsofthemud View Post

Whelp,

Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:



So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine.

I don't really know what to do besides never order from this shop again, if that is the case.
I tought Corsair had some really good RMA but this is just Asus/XFX level RMA
 

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Discussion Starter #15
Quote:
Originally Posted by shilka View Post

I tought Corsair had some really good RMA but this is just Asus/XFX level RMA
To be fair this is the shops RMA service, not Corsair's. The shop tests it themselves before sending it to Corsair. If they send it to Corsair and nothing is wrong with it, the shop fines me for 40 euro + extra shipping costs
 

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Quote:
Originally Posted by Kipsofthemud View Post

To be fair this is the shops RMA service, not Corsair's. The shop tests it themselves before sending it to Corsair. If they send it to Corsair and nothing is wrong with it, the shop fines me for 40 euro + extra shipping costs
Oh tought it was Corsair well if its the shop then can they find their own back even if they are allowed to use both hands?
 

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Discussion Starter #17
Quote:
Originally Posted by shilka View Post

Oh tought it was Corsair well if its the shop then can they find their own back even if they are allowed to use both hands?
I guess I'll find out when I get a reply in the morning..

Seriously though has anyone ever seen a PSU behave like this? They can't just tell me it works while it obviously doesnt...
 

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Quote:
Originally Posted by Kipsofthemud View Post

Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:
They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).
 

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Discussion Starter #19
Quote:
Originally Posted by larymoencurly View Post

They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).
I'm pretty sure these incompetent 'tech support' guys won't even know what that means, because they just sent me an email that the PSU is on its way back to me. They didn't even bother to respond to my email saying I didn't want it back until they tested it on an actual computer.

Jesus Christ I'm pissed off.
 

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Discussion Starter #20
Quote:
Originally Posted by larymoencurly View Post

They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).
I'm pretty sure these incompetent 'tech support' guys won't even know what that means, because they just sent me an email that the PSU is on its way back to me. They didn't even bother to respond to my email saying I didn't want it back until they tested it on an actual computer.

Jesus Christ I'm pissed off.
 
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