RMA. Good thing Corsair are godlike with customer service^^
Brand new Corsair AX860 'DOA' ? Really weird problem
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Quote:
![tongue.gif]()
? I looked at their forums just now, posted the same thing, and everyone is *****ing at corsair in other threads because they dont get any replies from Corsair, or they get sent a refurbished product, or another faulty product...
Sigh
![frown.gif]()
thanks for the suggestion, Shilka too.
I live in the Netherlands...I hope this isn't going to take me 300 years before I get a replacement, but worst of all, all the shipping costs etc.
Anyone else had this problem with a PSU?
Is that sarcasticOriginally Posted by iPatch
RMA. Good thing Corsair are godlike with customer service^^
Sigh
I live in the Netherlands...I hope this isn't going to take me 300 years before I get a replacement, but worst of all, all the shipping costs etc.
Anyone else had this problem with a PSU?
Quote:
Just wondering
Why did you get a AX860 in the first place when the V850 is the same PSU but cheaperOriginally Posted by Kipsofthemud
Is that sarcastic? I looked at their forums just now, posted the same thing, and everyone is *****ing at corsair in other threads because they dont get any replies from Corsair, or they get sent a refurbished product, or another faulty product...![tongue.gif]()
Sighthanks for the suggestion, Shilka too.![frown.gif]()
I live in the Netherlands...I hope this isn't going to take me 300 years before I get a replacement, but worst of all, all the shipping costs etc.
Anyone else had this problem with a PSU?
Just wondering
Quote:
![headscratch.gif]()
I didn't realise this was the case. I went with Corsair mostly because they have the pre-sleeved cable kits and because it had a great amount of good reviews (I didnt notice all the bad DOA forum posts before I pressed the order button.... Would they fit on the V850 too? It also says the V850 is gold and not platinum rated on the websites im looking atOriginally Posted by shilka
Why did you get a AX860 in the first plave when the V850 is the same PSU but cheaper
Just wondering
Quote:
So Cooler Master just said to hell with it lets just call it gold
I dont think the cables fits
But i do think Cooler Master has fixed the coil whine problems as i have not heard a single complaint about coil whine on the V series
Its platinum Cooler Master has just underated it to gold because under extreme load it slips out if platinumOriginally Posted by Kipsofthemud
I didn't realise this was the case. I went with Corsair mostly because they have the pre-sleeved cable kits and because it had a great amount of good reviews (I didnt notice all the bad DOA forum posts before I pressed the order button.... Would they fit on the V850 too? It also says the V850 is gold and not platinum rated on the websites im looking at![headscratch.gif]()
So Cooler Master just said to hell with it lets just call it gold
I dont think the cables fits
But i do think Cooler Master has fixed the coil whine problems as i have not heard a single complaint about coil whine on the V series
3
No it is not.
![smile.gif]()
Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.
It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.
I hope you get it sorted.
![thumb.gif]()
Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.
Sometimes an RMA isn't always bad news.
![wink.gif]()
Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.
It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.
I hope you get it sorted.
Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.
Sometimes an RMA isn't always bad news.
Quote:
So no RMA is not always a bad thing
I killed my Asus R3E board and got upgraded for free to a R3BE board so that was kinda awesomeOriginally Posted by IcedEarth
No it is not.![smile.gif]()
Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.
It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.
I hope you get it sorted.![thumb.gif]()
Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.
Sometimes an RMA isn't always bad news.![wink.gif]()
So no RMA is not always a bad thing
Quote:
![biggrin.gif]()
I guess you're right about the forum yeah. Oh well, I put everything back in the package, but im keeping the sticker goddamnit!Originally Posted by IcedEarth
No it is not.![smile.gif]()
Unless you bridge the power connectors in the 24 pin plug with a paper clip, the PSU should stay off.
It's unfortunate that you're having this problem, I've had nothing but success with my previous HX520 and HX750, I'm now running a HX1000 with no problems at all. Bare in mind that any manufacturer forum will be filled with DOA complaints, because people very rarely post good news. You'll find this is common across most manufacturer dedicated forums regardless of product reputation.
I hope you get it sorted.![thumb.gif]()
Back in the day when my OCZ GameXstream 600w kicked the bucket, OCZ sent me a pre-paid shipping label, upgraded me to a new 850w unit and threw in some goodies too, like dog tags, a t-shirt and other things I never used.
Sometimes an RMA isn't always bad news.![wink.gif]()
Whelp,
Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:
So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine.
I don't really know what to do besides never order from this shop again, if that is the case.
Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:
So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine.
I don't really know what to do besides never order from this shop again, if that is the case.
Quote:
I tought Corsair had some really good RMA but this is just Asus/XFX level RMAOriginally Posted by Kipsofthemud
Whelp,
Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:
So, they cut me some slack and didnt fine me (7 euro's if you RMA without a defect), but I highly doubt they actually put it in a testbench if they just send me a picture of a psu checker...I already emailed them with my problem again, explaining that yes, it does supply power, but not on demand, etc and that I don't want it back until they actually put it in a test system...but **** me if they send me back a broken PSU that they label as perfectly fine.
I don't really know what to do besides never order from this shop again, if that is the case.
Quote:
To be fair this is the shops RMA service, not Corsair's. The shop tests it themselves before sending it to Corsair. If they send it to Corsair and nothing is wrong with it, the shop fines me for 40 euro + extra shipping costsOriginally Posted by shilka
I tought Corsair had some really good RMA but this is just Asus/XFX level RMA
Quote:
Oh tought it was Corsair well if its the shop then can they find their own back even if they are allowed to use both hands?Originally Posted by Kipsofthemud
To be fair this is the shops RMA service, not Corsair's. The shop tests it themselves before sending it to Corsair. If they send it to Corsair and nothing is wrong with it, the shop fines me for 40 euro + extra shipping costs
Quote:
Seriously though has anyone ever seen a PSU behave like this? They can't just tell me it works while it obviously doesnt...
I guess I'll find out when I get a reply in the morning..Originally Posted by shilka
Oh tought it was Corsair well if its the shop then can they find their own back even if they are allowed to use both hands?
Seriously though has anyone ever seen a PSU behave like this? They can't just tell me it works while it obviously doesnt...
Quote:
They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).Originally Posted by Kipsofthemud
Got an email from the RMA service at the shop I ordered saying that their technical team couldn't find anything wrong with it. They attached a picture of a PSU checker that showed correct voltages:
Quote:
Jesus Christ I'm pissed off.
I'm pretty sure these incompetent 'tech support' guys won't even know what that means, because they just sent me an email that the PSU is on its way back to me. They didn't even bother to respond to my email saying I didn't want it back until they tested it on an actual computer.Originally Posted by larymoencurly
They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).
Jesus Christ I'm pissed off.
Quote:
Jesus Christ I'm pissed off.
I'm pretty sure these incompetent 'tech support' guys won't even know what that means, because they just sent me an email that the PSU is on its way back to me. They didn't even bother to respond to my email saying I didn't want it back until they tested it on an actual computer.Originally Posted by larymoencurly
They should have told you the voltage at the green Power_On pin while that pin was left unconnected because normally then it should be pretty close to +5V, or almost exactly the same as the +5Vstandby voltage on the purple wire. If that voltage is low, it could mean that the transistor or chip that handles the Power_On signal is shorted or not connected (bad soldering?).
Jesus Christ I'm pissed off.
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