Browser connection issues

459 Views 11 Replies 4 Participants Last post by PizzaMan, Mar 9, 2009

PizzaMan

Discussion Starter · Mar 7, 2009

I just cleaned my mother-in-law's PC from a nasty malware attack, now I can't get IE to connect to the Internet. I've tired installing Firefox, reinstalling Dell network drivers, disabling Windows firewall, and restoring browser Internet options to default. I can also ping google.com with the CMD prompt, but no browser connection.

What else can I do?

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Lige

· #2 · Mar 7, 2009

Have you tried resetting the Winsock files?

http://www.pcworld.com/downloads/fil...scription.html

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PizzaMan

Discussion Starter · #3 · Mar 7, 2009

Quote:

Originally Posted by GH0

Have you tried resetting the Winsock files?

http://www.pcworld.com/downloads/fil...scription.html

Just tried it. Didn't work. Any other suggestions?

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Lige

· #4 · Mar 7, 2009

Make sure that all your DHCP/Static settings, Router Settings, Modem Settings, etc are correct.

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PizzaMan

Discussion Starter · #5 · Mar 7, 2009

Router and modem are fine. My comp is not having any issues with connection. Plus, I know the comp is connected, I can ping google with CMD prompt.

Don't know how to check DHCP and I'm on a dynamic ISP not static.

I can follow instructions though.

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StarryNite

· #6 · Mar 7, 2009

Have you released the IP and DNS, flushed both and reregistered both? Sometimes the DNS cache can cause headaches, and clearing it out helps (especially in these "I can ping out" but can't draw a resolved IP -- also double check the 3 DNS servers and ensure they're ISP related, no telling what malware could've changed).

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PizzaMan

Discussion Starter · #7 · Mar 7, 2009

IN CMD I did 'ipconfig /release' and 'ipconfig /renew'. It doesn't show anything next to DNS. How do I assign a DNS?

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StarryNite

· #8 · Mar 7, 2009

(Don't have XP now but...) Get into your LAN settings, right click it to Properties. In the DNS field usually it's assigned as automatic, but if automatic doesn't work, check with your ISP and get the 3 DNS servers ISP and type them in manually.

Without DNS servers you can't resolve IP address names (e.g., www.overclocker.net), just the numbers.

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PizzaMan

Discussion Starter · #9 · Mar 8, 2009

Nothing is working... I'm going to get her Dell restore disc and try a non-destructive repair.

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keyboard_commando

· #10 · Mar 9, 2009

Might be worth checking the Hosts file

%SystemRoot%\\system32\\drivers\\etc\\

If you DONT have Spybot Search and Destroy (SSD fills Hosts file with a bunch of malware site redirects)... there should be just "127.0.0.1 localhost" inside. Delete anything else. You can open Hosts file with notepad.

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PizzaMan

Discussion Starter · #11 · Mar 9, 2009

Quote:

Originally Posted by keyboard_commando

Might be worth checking the Hosts file

%SystemRoot%system32driversetc

If you DONT have Spybot Search and Destroy (SSD fills Hosts file with a bunch of malware site redirects)... there should be just "127.0.0.1 localhost" inside. Delete anything else. You can open Hosts file with notepad.

I got up this morning and starting the repair disc. Just now saw your post. If I still have issues I'll give it a try.

thx

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PizzaMan

Discussion Starter · #12 · Mar 9, 2009

errrr, system repair didn't work either. Tried a new networking card....no luck.

Looks like I'm just going to have to backup her data and do a clean install of XP.

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