[fl0w3n]

I traded my reference PNY 580 for a DCUII 580 that some one had purchased open box from NewEgg, and I knowingly got it when they said that DVI-I port #1 artifacted. Well, sure enough it artifacts when using port #1, even on desktop. Played a few rounds of BC2 on port #2 though, worked fine. Card doesn't clock too well it seems either.

Anyways, I knew this was coming but the previous owner was just too lazy to deal with ASUS RMA and I don't mind since I have spare cards to use in the mean time.

Just wondering how ASUS RMA is, does it take forever? I submitted a request today, and they said they will try to answer in 48 hours...not very promising lol.

So, if anyone can share their experiences with RMA'ing an ASUS GPU I'd appreciate it.

 

[Enthusiast Extreme]

Asus is usually pretty good with their rma stuff, especially if you have their high end items. The warranty on your cards I believe is 3 years so you should also be fine in that area... Let me know what happens.

 

[AMC]

I thought you needed receipt for ASUS. Either way good luck!

 

[xxbassplayerxx]

RMA'd an RIIIE at one point. Since it was an ROG board, they did an advance replacement.

It was awesome

 

[Nexus6]

Asus looks at the serial number of the product. No need for receipts. Asus is awesome when it comes to RMAing.

 

[Sheyster]

They took 2 weeks to get me my B3 board, even after taking my CC number for an advance replacement. A little slow for my taste, but the board I got is brand new and has the NEC USB 3.0 chip, so I can't complain too much.

Yes, they go by serial number, no receipt is required.

 

[nbmjhk6]

Is it a refurb? If so you only have a 90 day warranty. Anyway Asus is awesome when it comes to RMA.

 

[xxbassplayerxx]

OB isn't refurb. I've bought plenty of Asus OB items and all have full warranty.

 

[fl0w3n]

Hmm doesn't seem too bad as what I was expecting, I've heard many horror stories. I've owned many ASUS products, the majority of my MOBO's have been ASUS...just never had to RMA one before

Bass, isn't the DCUII considered ROG? Or is that only the Matrix?

 

[nbmjhk6]

Quote:

Originally Posted by xxbassplayerxx;14207976
OB isn't refurb. I've bought plenty of Asus OB items and all have full warranty.

Newegg sells refurbs as open box.... I have received quite a few of them refurbished.

 

[BlahBlahBlah]

Quote:

Originally Posted by nbmjhk6;14208002
newegg sells refurbs as open box.... I have received quite a few of them refurbished.

+1

 

[Citra]

Quote:

Originally Posted by fl0w3n;14207999
Hmm doesn't seem too bad as what I was expecting, I've heard many horror stories. I've owned many ASUS products, the majority of my MOBO's have been ASUS...just never had to RMA one before

Bass, isn't the DCUII considered ROG? Or is that only the Matrix?

Only Matrix. It carries the ROG stickers, logos and box.