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Discussion Starter #1
I am trying to figure out a problem with a friend's computer. Everything works fine, (firefox, music, etc..) when opening and operating them with the mouse. But as soon as you touch ANY key on the keyboard the entire computer will freeze. The mouse stops responding, alt ctrl del doesn't work, nothing. <br />
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It will do this regardless if you are in a browser, different windows, or the main screen. I figured it might be the keyboard, so I tried another one, and same problems appear. I tried to update the drivers, but it said they are all up to date.<br />
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The cpu is a HP, with the AMD dual-core processor, 2 gigs of ram, and a 250 gig HD.<img src="/images/smilies/cool.gif" border="0" alt="" title="Cool" class="inlineimg" /> Nice rig!! I was very impressed when she bought it. (she didn't understand why I thought the processor and the amount of ram was so cool, lol.<img src="/images/smilies/rolleyes.gif" border="0" alt="" title="Roll Eyes (Sarcastic)" class="inlineimg" /> ) Also, this comp is less than 6 months old. Any help is appreciated!! <img src="/images/smilies/thumb.gif" border="0" alt="" title="Thumb" class="inlineimg" />
 

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Maybe , the PS2 port is broken?<br />
Or a misconfigurated hotkey?<br />
I don't know it's very weird
 

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well... i would ask what kind of warranty she has on it... you don't want to go around voiding warranties (especially if she's paid for a long one). But it sounds like a driver problem with the onboard keyboard connection.
 

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Either a driver problem or a mis-assigned IRQ. Those would be my best bets. Go to start, control panel, system, device manager, keyboards (expand) then right click on the keyboard, press properties, go to resources, and make sure their arent any IO conflicts or IRQ conflicts. Also, you can try booting in safe-mode, that should load up the win default keyboard drivers which could help you rule out a driver problem.
 

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Discussion Starter #5
Thanks for the replies so far guys. It is still under warranty, but we wanted to see if there's an easy fix to avoid the hassle of bringing it in for work. <br />
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If it matters, the "number lock" light is always on. (Not sure if it's usually on or not, I'm a laptop user.) I will try some of your ideas tommorow. Thanks!!
 

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Discussion Starter #8
<div style="margin:20px;margin-top:5px;">
<div class="smallfont" style="margin-bottom:2px;">Quote:</div>
<table border="0" cellpadding="6" cellspacing="0" width="99%"><tr><td class="alt2" style="border:1px inset;">
<div>Originally Posted by <strong>charliemack</strong></div>
<div style="font-style:italic;">Is it a usb keyboard are a regualr ps2? I'd try a usb one just to see if it does the same thing there</div>
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</tr></table></div>
It's a ps2. I think she will be taking it in for repair today. Thanks for the replies.<img alt="" class="inlineimg" src="/images/smilies/wink.gif" style="border:0px solid;" title="Wink">
 

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Why would she not just get a usb keyboard, instead of letting someone take their sweet arse time repairing it? This is assuming that you did not try a usb keyboard already. You can get one cheap enough and it would be worth the investment considering the other option. Hmmmm, letting someone have my computer for a week to repair a PS2 port or run out to Wal Mart (or wherever) and drop a few bucks and keep my computer up and running. Hmmmm, tough decision. Let us ponder it. <img src="/images/smilies/tongue.gif" border="0" alt="" title="Stick Out Tongue" class="inlineimg" />
 

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Discussion Starter #10
She took it back to Best Buy, and they will be sending it back to HP under warranty. She had another comp at the house I hooked up for her, so she won't go without for the next few weeks.
 

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A new keyboard (ps2) only costs $15.<br />
Better than a USB jobber.<br />
Always a good idea to keep the old PS2 keyboard around, especially for new <br />
builds to access bios before the USB function is enabled.
 
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