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Go to command promt and type ping 192.168.1.1 to see if you're even connected to your router. If you are, find your wireless network connection properties, then scroll down to internet protocol, make sure it is set up to receive the ip adress from the dhcp. If it's a laptop make sure if you have an external wireless button that it's turned on. (We get this all the time). Good luck.
 
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