Jeff says he was finally able to use the relay to talk to EA, and found out that indeed, he'd been banned from the game because Amazon had instituted a chargeback. Except, it didn't, because he never asked for a refund or chargeback of any kind. He adds that Amazon was nice enough to give him a $40 credit for the problems it hadn't caused, while EA simply gave him a 15% discount off his next Origin purchase and blamed Amazon for his troubles.
You know what... I think there is some logic to what you are saying. You'd think with this much bad press you'd think you would have a handle on EVERY thing around and about the game for the next few weeks. Guess not.Originally Posted by Vonnis
That's it. These people love being hated. This isn't just being ignorant or out of touch with their consumers, they are deliberately acting as obnoxious as possible. Whether it's because of a bet or some deep-seated emotional issues I don't know, but this goes way beyond being bad at consumer relations.
Not really, this is almost assuredly another case of inexperienced coders, possibly interns, being trusted with systems that were more important than management believed (like the phone number fiasco). Think of an automated system, where anytime a chargeback is issued, the account is banned. However, chargebacks aren't instantaneous and if someone is doing a chargeback you want them to lose access as soon as it's started. So you've got the Amazon systems that send a query about the status of the key before the chargeback is completed. So the intern sees this query, and uses that query to trigger the automated systems. Problem is, Amazon sends that query anytime a support ticket shows up, but the intern never knew/paid attention to that.
Yes, but as the article said ...Originally Posted by b.walker36
The article said amazon said that EA is aware and re-enabling peoples accounts. It is possible that EA requested from amazon anyone who was given money back due to the game and perhaps their systems were disabling accounts incorrectly. If EA is re-enabling accounts its just a mistake and not the end of the world. But if these people are actually getting refunds from amazon then their accounts should be disabled.
You cannot expect to keep the game after getting a refund.
... because he never asked for a refund or chargeback of any kind.
This isn't new, it's been happening for a while.Originally Posted by Athrun Zala
So right after they give out free games, they go and do this. When I said this was a page rip from Dick Dastardly's book of schemes, I wasn't actually being serious, but in a matter of two hours EA done proved me right. They need a new PR person ASAP because they're outchea looking foolish smh.
Their more recent games, at least.Originally Posted by Krahe
Reading about EA's mistakes is actually more entertaining then playing their games.
My post was not direct to his experience more in general to what is happening. However amazon doesnt just give out money for free you have to ask for it or contact them and accept their offer. I feel like he is leaving something out.