[-Apocalypse-]

Quote:

Originally Posted by Kittencake

thats crazy

Not really, this is almost assuredly another case of inexperienced coders, possibly interns, being trusted with systems that were more important than management believed (like the phone number fiasco). Think of an automated system, where anytime a chargeback is issued, the account is banned. However, chargebacks aren't instantaneous and if someone is doing a chargeback you want them to lose access as soon as it's started. So you've got the Amazon systems that send a query about the status of the key before the chargeback is completed. So the intern sees this query, and uses that query to trigger the automated systems. Problem is, Amazon sends that query anytime a support ticket shows up, but the intern never knew/paid attention to that.

Absolutely a screwup, but far from malicious.

 

[-Apocalypse-]

Quote:

Originally Posted by Athrun Zala

So right after they give out free games, they go and do this. When I said this was a page rip from Dick Dastardly's book of schemes, I wasn't actually being serious, but in a matter of two hours EA done proved me right. They need a new PR person ASAP because they're outchea looking foolish smh.

This isn't new, it's been happening for a while.

 

[-Apocalypse-]

Quote:

Originally Posted by eXXon

This can't be true can it ? Why isn't the law involved in all of this ?

1)Automated systems do stuff like that.
2)They're fixing it.

 

[-Apocalypse-]

Quote:

Originally Posted by ulnevrgtit

They make their thousandth mistake in a couple weeks and you want to give them the benefit of the doubt...ridiculous. A little QC/testing would resolve nearly all their current issues and that is their responsibility, both with their games and the customer interactions/transactions. EA has been proven to be a heady combination of evil and incompetent...it's simply a fact at this juncture.

I'll quote myself from the first page:
Quote:

Originally Posted by -Apocalypse-

Not really, this is almost assuredly another case of inexperienced coders, possibly interns, being trusted with systems that were more important than management believed (like the phone number fiasco). Think of an automated system, where anytime a chargeback is issued, the account is banned. However, chargebacks aren't instantaneous and if someone is doing a chargeback you want them to lose access as soon as it's started. So you've got the Amazon systems that send a query about the status of the key before the chargeback is completed. So the intern sees this query, and uses that query to trigger the automated systems. Problem is, Amazon sends that query anytime a support ticket shows up, but the intern never knew/paid attention to that.

Absolutely a screwup, but far from malicious.

By the time this was a news article EA was already fixing it. It was just an automated program getting triggered improperly. Perhaps QA could have caught it, however this is one company relying on another's systems when neither has access to the other. Cross company QA is nearly unheard of because of the cost.

 

[-Apocalypse-]

Quote:

Originally Posted by 47 Knucklehead

Then maybe they shouldn't be banning people automatically if their QA system can't test it.

It was almost assuredly tested. The problem is they didn't know that there was multiple conditions that send the same query from Amazon. Lack of communication between the companies was far more the problem than QA.