[47 Knucklehead]

Just when you thought the EA/Maxis SimCity saga couldn't get any crazier ...

EA Disabling User Accounts Because It Thinks Any Contact With Amazon Must Be A Refund Request
Quote:

Jeff says he was finally able to use the relay to talk to EA, and found out that indeed, he'd been banned from the game because Amazon had instituted a chargeback. Except, it didn't, because he never asked for a refund or chargeback of any kind. He adds that Amazon was nice enough to give him a $40 credit for the problems it hadn't caused, while EA simply gave him a 15% discount off his next Origin purchase and blamed Amazon for his troubles.

 

[47 Knucklehead]

Quote:

Originally Posted by b.walker36

The article said amazon said that EA is aware and re-enabling peoples accounts. It is possible that EA requested from amazon anyone who was given money back due to the game and perhaps their systems were disabling accounts incorrectly. If EA is re-enabling accounts its just a mistake and not the end of the world. But if these people are actually getting refunds from amazon then their accounts should be disabled.

You cannot expect to keep the game after getting a refund.

Yes, but as the article said ...
Quote:

... because he never asked for a refund or chargeback of any kind.

 

[47 Knucklehead]

Quote:

Originally Posted by b.walker36

My post was not direct to his experience more in general to what is happening.

Ah, my mistake.

 

[47 Knucklehead]

Well, this just became a whole lot more interesting day for EA.

The CEO of EA just announced that he will be stepping down effective March 30th.

I'm sure that is purely a coincidence.

 

[47 Knucklehead]

Quote:

Originally Posted by dmasteR

Yet majority of you will still buy EA Published video games even after all these issues.

"Oh, but its Crysis 3!"

"Oh, but its BattleField 4!"

"Oh, but its insert AAA title published by EA"

Not me. I don't own a single title made by EA in the past 10 years.

[Edit]

Strike that, 11 years. The last EA game I bought was in 2002. Need for Speed: Hot Pursuit 2. After that, I didn't like Underground or the rest of the NFS games, so I stopped bothering with them.

 

[47 Knucklehead]

Quote:

Originally Posted by -Apocalypse-

By the time this was a news article EA was already fixing it. It was just an automated program getting triggered improperly. Perhaps QA could have caught it, however this is one company relying on another's systems when neither has access to the other. Cross company QA is nearly unheard of because of the cost.

Then maybe they shouldn't be banning people automatically if their QA system can't test it.

 

[47 Knucklehead]

Quote:

Originally Posted by -Apocalypse-

It was almost assuredly tested. The problem is they didn't know that there was multiple conditions that send the same query from Amazon. Lack of communication between the companies was far more the problem than QA.

Like I said, then maybe they shouldn't AUTOMATICALLY ban people then. If you aren't going to communicate with one of your major distributors, then don't do it. That is the very definition of poor QA.