[Vagrant Storm]

Quote:

Originally Posted by waylo88

I know they have the whole thing where by agreeing to their TOS you give up the right to a class action lawsuit, but you've gotta believe if anythings warranted one, this is it. Banning someones account for contacting their place of purchase no matter what its for? How asinine.

Well, by blocking the Class Actions they must provide for arbitration...I'd rather have that anyway. The only person that gets anything out of a class action lawsuit is the attorney that leads the case. I will never take part in one.

 

[Craigz0rz]

Paging Grizzleboy...

 

[Purger]

Quote:

So now, I contacted EA Origin through chat, and they said I need to call them. The problem is - I'm deaf, and a phone call is the only way to do this. EA Origin chat guy suggested I find someone to call on my behalf. What a jerk.

I used the relay (a service for the deaf where the middle-man relays the message in typed format). After an hour on hold, I was hung up on before I could answer. So here I am, sitting, waiting for someone to respond while being on hold for a second time. I realize that EA is backed up in the CR department due to the various gaming issues people might have. But this is ridiculous.

Thanks EA, it sounds like your customer service is up for some awards this year.

 

[47 Knucklehead]

Quote:

Originally Posted by dmasteR

Yet majority of you will still buy EA Published video games even after all these issues.

"Oh, but its Crysis 3!"

"Oh, but its BattleField 4!"

"Oh, but its insert AAA title published by EA"

Not me. I don't own a single title made by EA in the past 10 years.

[Edit]

Strike that, 11 years. The last EA game I bought was in 2002. Need for Speed: Hot Pursuit 2. After that, I didn't like Underground or the rest of the NFS games, so I stopped bothering with them.

 

[icanhasburgers]

EA are amazing.

Said no one ever.

 

[sebkow]

wow this is so sad...

 

[StormX2]

this is doing nothing but giving people more and more reasons to pirate games...

EA is starting to become more of a nuisance than a 14 year old Admin on a FPS

 

[AngeloG.]

Oh my god, stop giving them money, let them close this horrid company.

 

[AngeloG.]

Have you heard? A new update on the article, the CEO steps down. Nice, so they are just throwing sand in our eyes, that by changing CEO somehow the company stops being full of people who don't care one bit about their customers.

 

[ulnevrgtit]

Quote:

Originally Posted by b.walker36

Quote:

Originally Posted by 47 Knucklehead

Yes, but as the article said ...

My post was not direct to his experience more in general to what is happening. However amazon doesnt just give out money for free you have to ask for it or contact them and accept their offer. I feel like he is leaving something out.

We don't know why or how it happened and if its being fixed then we should stop labling them as evil.

They make their thousandth mistake in a couple weeks and you want to give them the benefit of the doubt...ridiculous. A little QC/testing would resolve nearly all their current issues and that is their responsibility, both with their games and the customer interactions/transactions. EA has been proven to be a heady combination of evil and incompetent...it's simply a fact at this juncture.

 

[-Apocalypse-]

Quote:

Originally Posted by ulnevrgtit

They make their thousandth mistake in a couple weeks and you want to give them the benefit of the doubt...ridiculous. A little QC/testing would resolve nearly all their current issues and that is their responsibility, both with their games and the customer interactions/transactions. EA has been proven to be a heady combination of evil and incompetent...it's simply a fact at this juncture.

I'll quote myself from the first page:
Quote:

Originally Posted by -Apocalypse-

Not really, this is almost assuredly another case of inexperienced coders, possibly interns, being trusted with systems that were more important than management believed (like the phone number fiasco). Think of an automated system, where anytime a chargeback is issued, the account is banned. However, chargebacks aren't instantaneous and if someone is doing a chargeback you want them to lose access as soon as it's started. So you've got the Amazon systems that send a query about the status of the key before the chargeback is completed. So the intern sees this query, and uses that query to trigger the automated systems. Problem is, Amazon sends that query anytime a support ticket shows up, but the intern never knew/paid attention to that.

Absolutely a screwup, but far from malicious.

By the time this was a news article EA was already fixing it. It was just an automated program getting triggered improperly. Perhaps QA could have caught it, however this is one company relying on another's systems when neither has access to the other. Cross company QA is nearly unheard of because of the cost.

 

[47 Knucklehead]

Quote:

Originally Posted by -Apocalypse-

By the time this was a news article EA was already fixing it. It was just an automated program getting triggered improperly. Perhaps QA could have caught it, however this is one company relying on another's systems when neither has access to the other. Cross company QA is nearly unheard of because of the cost.

Then maybe they shouldn't be banning people automatically if their QA system can't test it.

 

[-Apocalypse-]

Quote:

Originally Posted by 47 Knucklehead

Then maybe they shouldn't be banning people automatically if their QA system can't test it.

It was almost assuredly tested. The problem is they didn't know that there was multiple conditions that send the same query from Amazon. Lack of communication between the companies was far more the problem than QA.

 

[Lifeshield]

Quote:

Originally Posted by ejb222

I'm not too thrilled with the idea that EA can just cancel your account at their will, blocking you from games you already own that aren't even related to the issue at hand.

This isn't an issue inherent to EA alone.

 

[mushroomboy]

Quote:

Originally Posted by ejb222

I dont think it's misleading. It speaks to what happened. And I'm not too thrilled with the idea that EA can just cancel your account at their will, blocking you from games you already own that aren't even related to the issue at hand. That is rediculous. If you bought a movie from Best Buy and they wouldn't reimburse you for it even though the movie didn't work, so you did a charge back through your bank. I don't think they would have the right to remove any functionality of any merchandise you had previously bought from them. The whole idea of it really pisses me off.

All consumers should know what they can and cannot do, within their own country/state/province ect... If a company bans you from a service such as this, without any legal jurisdiction, you can take actions to at least get the value of your products back. Now you may not get the original value however you should be able to get the current retail value, as to buy the products again. It's messy, it's asinine, it's life. That is why I do not fear this, though they do have the right to ban you. In the case of a charge back on your bank, if you can prove the company (in this case EA) willingly and knowingly refused a refund then things should go well. I would advice to first do what many do, speak to an administrator/supervisor and be very persistent about the idea that if you do not get your legally entitled refund you will take action. Many times they will eat their own words (so to speak) and give you the refund.
Quote:

Originally Posted by -Apocalypse-

I'll quote myself from the first page:
By the time this was a news article EA was already fixing it. It was just an automated program getting triggered improperly. Perhaps QA could have caught it, however this is one company relying on another's systems when neither has access to the other. Cross company QA is nearly unheard of because of the cost.

I figured it was some stupid mistake, hence why I didn't say anything about this. These things happen, more frequently when you have 3rd parties involved (Amazon being a 3rd party vendor for Origin software). Sucks but that's the way with automation, it can screw things up and make people look bad when they had nothing to do with the ordeal at all.

 

[47 Knucklehead]

Quote:

Originally Posted by -Apocalypse-

It was almost assuredly tested. The problem is they didn't know that there was multiple conditions that send the same query from Amazon. Lack of communication between the companies was far more the problem than QA.

Like I said, then maybe they shouldn't AUTOMATICALLY ban people then. If you aren't going to communicate with one of your major distributors, then don't do it. That is the very definition of poor QA.

 

[Vagrant Storm]

Quote:

Originally Posted by 47 Knucklehead

Like I said, then maybe they shouldn't AUTOMATICALLY ban people then. If you aren't going to communicate with one of your major distributors, then don't do it. That is the very definition of poor QA.

This was probably put in place a while ago when EA was using their ban hammer without much provocation. In fact I wouldn't be surprised if was SQA tested to do what it did. However, over the last year or so I think EA has eased off on the ban hammer. There just hasn't been another EA game on Amazon that had a lot of people asking for refunds or new keys before. I am sure if you dug deep enough you'd find some one that had this happen on another game...there was just not a big deal made of it. It was just refunded/unbanned and every one moved on.

 

[8800Gamer]

My real life friend is a huge moron, he says "ea makes the best games."
.....

WHAT

Yeah, dead space, crysis, battlefield, medal of honor, simcity, nfs, c&c .... until they ruined them. -_-

 

[CurrentlyPissed]

Quote:

Originally Posted by Krahe

Reading about EA's mistakes is actually more entertaining then playing their games.

Well I found my new sig, lol.

 

[8800Gamer]

Quote:

Originally Posted by CurrentlyPissed

Well I found my new sig, lol.

LMAO ME TOO