I finally got around to putting together my loop and my 480 UT60 has a big dent on its end. I could have sworn I checked it over when I first got it, but apparently I didn't do a good enough job. I ordered the radiator from Performance PCs back in December. I sent an email to Alphacool. They're telling me I need to go through Performance PCs. Performance PCs is telling me they can't do anything for me because I'm past their 3 day return window. They also claim that the dent won't make any difference. I'm going to keep on both of them, but am I just out of luck here? Seems ridiculous.
Dented Alphacool UT60
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It'll probably be fine as long as the fittings still make a tight seal. Just leak test and you should be okay.Originally Posted by bern43
I finally got around to putting together my loop and my 480 UT60 has a big dent on its end. I could have sworn I checked it over when I first got it, but apparently I didn't do a good enough job. I ordered the radiator from Performance PCs back in December. I sent an email to Alphacool. They're telling me I need to go through Performance PCs. Performance PCs is telling me they can't do anything for me because I'm past their 3 day return window. They also claim that the dent won't make any difference. I'm going to keep on both of them, but am I just out of luck here? Seems ridiculous.
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I fail to see how you could possibly not have noticed that the whole end of your radiator was smashed in. Or is it an optical illusion of some sort? To me, it looks like the entire end is smashed. But if the water guys here say it should be fine, then I guess it should be fine ...
Otherwise .. best of luck.
Otherwise .. best of luck.
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That's the weird thing. I could have sworn I checked it when it first came in and it was fine. I only noticed it after I started rinsing with hot water. And it looks worse in the picture then it actually is.Originally Posted by s1rrah
I fail to see how you could possibly not have noticed that the whole end of your radiator was smashed in. Or is it an optical illusion of some sort? To me, it looks like the entire end is smashed. But if the water guys here say it should be fine, then I guess it should be fine ...
Otherwise .. best of luck.
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Yeah .. it looks super bad in the pic. Like the whole end got crushed by a brick or something.
Anyway,. Hope you get it suss'd.
Originally Posted by bern43
That's the weird thing. I could have sworn I checked it when it first came in and it was fine. I only noticed it after I started rinsing with hot water. And it looks worse in the picture then it actually is.
Sent from my iPad using Tapatalk HD
Yeah .. it looks super bad in the pic. Like the whole end got crushed by a brick or something.
Anyway,. Hope you get it suss'd.
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Yeah it wont affect performance, but I wouldn't be happy about it either. So much for customer service, that is not how I treat customers when I sell something.
I can understand their return policies and it could have been the shippers fault, but that sucks.
You could probably do a little straightening and body filler work if you wanted to make it look nice. Or if you cant see it don't worry about it.
I can understand their return policies and it could have been the shippers fault, but that sucks.
You could probably do a little straightening and body filler work if you wanted to make it look nice. Or if you cant see it don't worry about it.
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The problem is the 3 month delay before mentioning it. I mean that's even outside of the window for filing a claim with UPS/FedEx/USPS. I've always had great customer service with Performance PCS with defective items (most recently from XSPC) and they have always hooked me up promptly (and let me keep the defective item) but the time on this is kind of hard to get past. One or two weeks is one thing, but three months?
I mean I have a REALLY dirty trick you could get your money out of, but it would cost you about $20, the address of a buddy, and a couple days/week to file a claim.
![rolleyes.gif]()
I mean I have a REALLY dirty trick you could get your money out of, but it would cost you about $20, the address of a buddy, and a couple days/week to file a claim.
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Life gets in the way. I took the rad out when I first got it to and for some odd reason didn't notice notice the dent. Not my best moment. It then sat in its box until this past week when i finally had the time to start putting together my build. I'm waiting to hear back on my last emails to both Alphacool and Performance PCs. Hopefully, one of them steps up and takes care of this. While I'm outside of the exchange period this seems like an issue that should still be covered under warranty. Worst case, I guess I'll compulsively leak test it and think positive thoughts. Hopefully it doesn't come to that.Originally Posted by tsm106
Wow 3 months? What the heck, how do you not notice the massive dent in that time?![rolleyes.gif]()
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It's got nothing to do with Alphacool. It's between you, the vendor and the delivery service unless of course the rad came from the factory like that. I'm pretty sure an auto radiator repair shop can fix it easily if you're open to it. Then just respray it black.Originally Posted by bern43
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Life gets in the way. I took the rad out when I first got it to and for some odd reason didn't notice notice the dent. Not my best moment. It then sat in its box until this past week when i finally had the time to start putting together my build. I'm waiting to hear back on my last emails to both Alphacool and Performance PCs. Hopefully, one of them steps up and takes care of this. While I'm outside of the exchange period this seems like an issue that should still be covered under warranty. Worst case, I guess I'll compulsively leak test it and think positive thoughts. Hopefully it doesn't come to that.Originally Posted by tsm106
Wow 3 months? What the heck, how do you not notice the massive dent in that time?![rolleyes.gif]()
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I see three possibilities: (1) it was dented at the factory; (2) it was dented en route to Performance PCs; (3) it was dented en route to me from Performance PCs. First two scenarios are on Alphacool, last one should be on the vendor. No real way to know when the dent happened, except that I know it didn't happen after I got it. I messed up not checking this thing enough, but whatever the return policy someone should be replacing this with what I payed for IMO.Originally Posted by tsm106
It's got nothing to do with Alphacool. It's between you, the vendor and the delivery service unless of course the rad came from the factory like that. I'm pretty sure an auto radiator repair shop can fix it easily if you're open to it. Then just respray it black.
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It would be an easy repair ... it just needs to have the end tank removed and pounded flat then braise welded back on. It would just need repainting.
Personally I wouldn't bother with it unless its in an easily visible place in your build because it won't do any harm.
Personally I wouldn't bother with it unless its in an easily visible place in your build because it won't do any harm.
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I have spent almost $2000 with PPC's in the last year and they have always taken care of me asap when something comes like that. That being said I check my stuff very closely when I get it while I video tape myself opening up the box and inspecting the products. I feel your pain but I don't see how you can be mad they won't replace it since you've had 3 months to contact them about it. Customer service is one thing but wanting a company to fix something this long after you received it and haven't said anything to them? There is no way for anyone to prove you didn't do it on accident, not saying that you did either. I hope it doesn't leak as it shouldn't affect performance at all and those are kick ass rads
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Bummer....
I can sympathize with all the sides of the issue. The situation just sucks. That dent would drive me crazy and I totally understand why you would want it fixed but I also understand the perspective of the vendors. They don't want to get stuck with a dented radiator either. I'd bet that it got dented in shipping and some carrier should have covered it. It's a tough situation because of the delay. At this point I agree that your best bet would be a radiator repair shop and some spray paint.
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I can sympathize with all the sides of the issue. The situation just sucks. That dent would drive me crazy and I totally understand why you would want it fixed but I also understand the perspective of the vendors. They don't want to get stuck with a dented radiator either. I'd bet that it got dented in shipping and some carrier should have covered it. It's a tough situation because of the delay. At this point I agree that your best bet would be a radiator repair shop and some spray paint.
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