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DFI: Not for the enthusiast!

1347 Views 26 Replies 17 Participants Last post by  f16-r1
The below is a reply about an issue getting one of their brand new motherboards working with 3 PCI-E cards (the board ships with 3 16x PCI-E slots....)....I detailed the issue in full documenting the combinations and permutations that both work fine or have issues....

Bottom line is: Have anything out-of-the-norm? Don't risk buying DFI.

Quote:
Dear Sir:

Interesting config you have there. I have hardly ever seen someone have both an ATI and NVidia card in one system. I assume it is for some sort of multi-monitor config? The addition of the Areca card makes it even more unique. In any event I will offer you an honest and direct answer to this question:

"What's the chances of getting this resolved please?"

The unfortunate answer is none. I could beat around the bush and say we will look into it, but the reality is that you have a highly unique config that will be next to impossible for use to duplicate without going to considerable expense in buying material. I know from years of experience in this field that it is just not going to happen. A bit of a hard answer but it is the truth. I would rather you know the truth than having us leave you hanging for months with answers like "we are working on it."

Regards
Wendell Smith
Technical Engineer
DFI Technical Support, Europe
Email : [email protected]
Website : www.dfi.com
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Eh, at least the guy didn't lie to you. Pretty nice of him to give you such a straight answer, IMHO.
At least they are honest, that's a well written reply. Although it's probably not what u wanted you hear...
Very honest answer and I have had nothing but great experiences with DFI. Sorry it wasn't what you wanted to hear.
How does this translate to "not for enthusiast". DFI is or was built more for enthusiast then any other mobo maker.

A better title would describe your issue so you could maybe get an answer to your problem then trying to bash a company because they told you not what you wanted to hear.
wow talk about jumping to conclusions. Probably user error related to software as opposed to the board being at fault. Usually if the board is at fault it doesn't post, but this does not seem to be the case.

However, what makes you think it's the board's fault? why not the cpu? why not the gpu manufacturers?
Yeah from the letter it sounds your trying to use an Nvida card and an ATI card? That kind of thing is going to be experimental at best. Even if it is possible I wouldn't look for tech support to help me with that.

I'd be in some PC enthusiats forum, such as OCN. You can't get mad with tech support for not helping you with a hack.
Like an answer as well. Way better than usual "we'll look into this" crap giving no real results in the end after usually several weeks of waiting.
Quote:

Originally Posted by APOLLOSTEES View Post
Yeah from the letter it sounds your trying to use an Nvida card and an ATI card? That kind of thing is going to be experimental at best. Even if it is possible I wouldn't look for tech support to help me with that.

I'd be in some PC enthusiats forum, such as OCN. You can't get mad with tech support for not helping you with a hack.
the ATI + Nvidia combo works fine in Windows 7.

Im just wondering what the issue is, honestly... is it that the Areca card doesnt work? Maybe its because most of these x58 boards have like 40 lanes to share among slots and onboard devices, so not all of the devices on them can be x16... for example, on the P6T, you have a couple of options, x16, x16, x1 or x16, x8, x8, with one dedicated x4 slot at the top.

in your case you would probably be using x16 for the 4870x2 x8 for the areca and x8 for the nvidia, but if you are only using the nvidia card for phys-x you really only need x1 on it anyway...

basically, you might have the BIOS in auto mode which is finding that the graphics cards both run at x16 and your areca runs at x1, and if there's a way to set that in the bios to be x16 x8 x8 shared youll be fine.

I AM just guessing though, as you havent even provided the issue.
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im assuming you tried out physX...

my suggestion, search for a thread about what you are trying to do. if none exist, create one. try and find help/a solution before blaming the equipment. im sure there are plenty of people on this forum able to help out
given the right information about what your attempting, anything is possible


in defense of the guy on the phone, he is being honest, he isn't necessarily fully computer literate, he answers the phones. most likely he has a troubleshooting sheet in front of him to try diagnose common problems. if you need to, ask for the supervisor. in my experience, they know their stuff
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I swear down Wendell is a ****ing ****! I spoke to him on the phone when i had an isssue with my 790FX and installing any operating system and he just said that it was my distro of XP, VISTA AND LINUX.

hes such a dick
DFI Boards are enthusiast boards.
W|F you say Willis?

It might help to at least post what the heck you are trying to do? Research my friend before you buy, don't blame it on DFI. Most mobo manufactures would give you the run around. I had an issue before so I left a message and someone called me back within an hour to help me out.
The issue is how you populate the 3 cards in the 3 16x PCI-E slots.

There is only 1 combination that they can be installed in to get the motherboard to POST and then you cannot raise BCLK past 175MHz when they are all in.

Remove any one of the 3 boards and suddenly BCLK will fly past 175 without issues and the second card can be used in either of the free PCI-E slots.

It's a PCI-E issue with their BIOS.
Quote:

Originally Posted by shaithis View Post
The issue is how you populate the 3 cards in the 3 16x PCI-E slots.

There is only 1 combination that they can be installed in to get the motherboard to POST and then you cannot raise BCLK past 175MHz when they are all in.

Remove any one of the 3 boards and suddenly BCLK will fly past 175 without issues and the second card can be used in either of the free PCI-E slots.

It's a PCI-E issue with their BIOS.
are the slots labeled like PCI_E_x16_1 on the pcb, or can you just tell me, fromt he top of the board where the cpu is, which slots the cards will post at?
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Well the standard response would have been:
... no reply.

After several emails:
We are looking into it. (They then wait until you get the message that it's not going to happen)
Quote:

Originally Posted by DJZeratul View Post
are the slots labeled like PCI_E_x16_1 on the pcb, or can you just tell me, fromt he top of the board where the cpu is, which slots the cards will post at?
PCI-E 1: ATI 4870x2
PCI-E 3: nVidia 8600GTS
PCI-E 4: Areca 1210

= No post

PCI-E 1: nVidia 8600GTS
PCI-E 3: ATI 4870x2
PCI-E 4: Areca 1210

= No post

PCI-E 1: ATI 4870x2
PCI-E 3: Areca 1210
PCI-E 4: nVidia 8600GTS

= Works but Areca not recognised once BCLK passes 175MHz
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Quote:

Originally Posted by shaithis View Post
PCI-E 1: ATI 4870x2
PCI-E 3: nVidia 8600GTS
PCI-E 4: Areca 1210

= No post

PCI-E 1: nVidia 8600GTS
PCI-E 3: ATI 4870x2
PCI-E 4: Areca 1210

= No post

PCI-E 1: ATI 4870x2
PCI-E 3: Areca 1210
PCI-E 4: nVidia 8600GTS

= Works but Areca not recognised once BCLK passes 175MHz
DL windows 7 beta and I bet it will post. Maybe ATI just doesnt like Nvidia or vice aversa.


Check here maybe it will help? I did not read through the thread just googled your problem.
http://forums.techpowerup.com/showthread.php?t=71867
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Quote:

Originally Posted by shaithis View Post
PCI-E 1: ATI 4870x2
PCI-E 3: nVidia 8600GTS
PCI-E 4: Areca 1210

= No post

PCI-E 1: nVidia 8600GTS
PCI-E 3: ATI 4870x2
PCI-E 4: Areca 1210

= No post

PCI-E 1: ATI 4870x2
PCI-E 3: Areca 1210
PCI-E 4: nVidia 8600GTS

= Works but Areca not recognised once BCLK passes 175MHz
It sounds like maybe it has something to do with the QPI, since as you raise BCLK it also raises the uncore, which includes QPI... perhaps the Areca card becomes unstable as the QPI raises. Is there an option in BIOS/have you tried setting the QPI manually, so that it doesnt change with the BCLK?

the QPI changes by a multiplier of 18 to the BCLK on my 920 rig. At 200 its 3600. So at 175 it should be 3150 on yours. Kind of an odd hole to have, but could be relevant. Id try manually setting the QPI to something closer to stock (Stock QPI=2400, maybe try 3000)

Quote:

Originally Posted by broken pixel View Post
DL windows 7 beta and I bet it will post. Maybe ATI just doesnt like Nvidia or vice aversa.

already running Win7
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