DFI RMA experience

So I've done many an RMA in my day, but thought I'd share my first experience with DFI.

I had a DFI LanParty P35 LT kicked the bucket and sent it for RMA. First off, DFI's RMA communication responsiveness is fantastic, second only to ASUS. When DFI received the board they stated it was physically damaged, bent pin

Well I know none of the pins were bent when I sent it out, BUT the area they claimed was bent was discolored. Why...well that I don't know, but it was and it was noticeable to the naked eye. Still DFI would "repair" the board for $40. While I disagreed the pins were bent, I respect DFI's claim because there was something wrong with the pins in that area. Besides, I LOVE this board and $40 was a small price to pay to have it back!

Now normally with companies like Abit and ASUS they just send a recertified board back from a pool, not DFI! I got back my original board with a new socket and BIOS chip plus all new mosfet, NB, and SB heatsinks. How do I know it is my board? Easy, I had sprayed mine with conformal coating which you couldn't see with the naked eye but glows faint purple under black light, and sure enough it's still there!

They also taped on a new sticker, but I'm not what it means lol

Anyway - all in all DFI still has great customer support!