[Artikbot]

Hi guys,

Just wanted to share this with you.

As you might know, I recently sent my HD5870 with smoked VRMs to replace.
Well, after nearly two weeks, they replied to my retailer and wrote this:
Quote:

Hi, our distributor doesn't currently have any cards in stock and doesn't know where they are going to receive more (NEVER, they went out of production you dumbasses).

In exchange, they are willing to give you a Gigabyte HD6850 OC card.

I received this and I'm still LOLing.

So, I send you the 5-series single chip flagship card, and you send me a revision of the Juniper XT chip that not only performs WAY under my card, but also retails at HALF PRICE?

Come on, don't make me laugh.

I've replied with several benchmarks, asking them for at least a HD6950, or a full refund of the card's price (€345'95)

 

[Norlig]

You did the right thing

How did your VRM's burn btw?

 

[the_beast]

I wouldn't be LOLing - I'd be fuming.

Problem is that some people would take them up on the offer, as obviously 6xxx plus 'OC' = much better than your card...

Cheeky blighters.

 

[Boyboyd]

Ask them for 2 6870s.

Edit: 6850s! That's even worse.

 

[amorph]

Hopefully you get a 6950. Or at the very least two 6850's!

They wouldn't even at least offer a 6870???

Retailers are dumbasses!

 

[Artikbot]

Quote:

Originally Posted by pangeltveit;13108061
You did the right thing

How did your VRM's burn btw?

FurMark in extreme burn-in mode.

No overclock, watercooled. VRMs had the stock sink on them, and a 12cm fan blowing to the heatsink.

What got fried was the PWM circuitry, not the MOSFETs.

Yeah, 2x 6850 would be schweet, but I'd rather have a HD6950

 

[kcuestag]

They usually try to do this in Spain to see if they can stick it to you...

Where did you buy it? Pccomponentes? Alternate? Coolmod?

Just tell them you want at least an HD6950 2Gb or better, I would not accept anything below a 6950 2Gb.

If it is a reputable store (I.E: Pccomponentes, Izarmico, Coolmod...) they'll solve it for you and I'm sure they'll offer you a better card

Good luck!

 

[prava]

Quote:

Originally Posted by Artikbot;13108038
Hi guys,

Just wanted to share this with you.

As you might know, I recently sent my HD5870 with smoked VRMs to replace.
Well, after nearly two weeks, they replied to my retailer and wrote this:

I received this and I'm still LOLing.

So, I send you the 5-series single chip flagship card, and you send me a revision of the Juniper XT chip that not only performs WAY under my card, but also retails at HALF PRICE?

Come on, don't make me laugh.

I've replied with several benchmarks, asking them for at least a HD6950, or a full refund of the card's price (€345'95)

You should know that:
a) retail price doesn't matter.
b) don't even dream about a refund.

Also, I thought Furmark was banned from the ATI drivers so to keep the cards safe?

 

[kcuestag]

Quote:

Originally Posted by prava;13108239
You should know that:
a) retail price doesn't matter.
b) don't even dream about a refund.

Also, I thought Furmark was banned from the ATI drivers so to keep the cards safe?

No, Furmark still works on ATI cards, at least I can run it on my HD6970's.

And that is true, retail price doesn't matter, and they won't offer a refund, they'll just offer you a HD6950 2Gb most probably if you ask them nicely.

 

[mr soft]

Quote:

Where did you buy it?

I´m also curious , so I know to avoid them.

 

[Anthraxinsoup]

File a compliant with the BBB equivalent over there. Over here in the states that will get you a 6970 at min.

 

[kcuestag]

Quote:

Originally Posted by Anthraxinsoup;13108339
File a compliant with the BBB equivalent over there. Over here in the states that will get you a 6970 at min.

Yeah, he can go to "Consumo" and file a complaint there, but they will not give him an HD6970.

Lately I've seen people from the US have got a HD6950 2Gb as a replacement of an HD5870, which to be honest, is quite fair, considering the HD6950 is slightly better than the HD5870 and has 1 more GB of Vram.

 

[LOL_Wut_Axel]

I think the thing most comparable to what you have now that they could give you is the Radeon HD 6950 1GB. I think they should give you that.

 

[Kevlo]

Im gonna get super flammed for this but:

I think that what they sent you was a fine replacement.

1) You Burned Up The Card
2) Its a Used Card
3) Its Not In Production anymore
4) The 6850 is not as much lower performance as you're making out to be (About the speed of a 5850)
5) They are NOT going to give you a 6950 or 6970, they wouldnt give you a much faster card for the first 2 reasons.
6) At absolute most, you could get a 6870

 

[kcuestag]

Quote:

Originally Posted by Kevlo;13108410
Im gonna get super flammed for this but:

I think that what they sent you was a fine replacement.

1) You Burned Up The Card
2) Its a Used Card
3) Its Not In Production anymore
4) The 6850 is not as much lower performance as you're making out to be (About the speed of a 5850)
5) They are NOT going to give you a 6950 or 6970, they wouldnt give you a much faster card for the first 2 reasons.
6) At absolute most, you could get a 6870

No, no, no, no, no, and no.

You're completely wrong.

Sure, he did burn his card, but Warranty law, at least in Europe, states that he is supposed to get an item within the same or better characteristics.

The HD6850 is slower than HD5850, which is yet slower than the HD5870 too.

He should be getting at least an HD6950 (1Gb or 2Gb), but anything below that is unacceptable, and at least in Europe, it is illegal, doesn't matter how much it costs, but it can't have lower specs.

 

[Kevlo]

Its just my opinion, that he shouldnt get anything better thana 6870, but i understand that the warrenty say that but still, I jsut dont think it should be like that.

 

[kcuestag]

Quote:

Originally Posted by Kevlo;13108452
Its just my opinion, that he shouldnt get anything better thana 6870, but i understand that the warrenty say that but still, I jsut dont think it should be like that.

It's your opinion, and I respect it!

But come on, many of the RMA's for graphic cards have been for abusing them with Overclock or stressing programs...

Legally he is entitled to get at least another HD5870, if there's none on stock, I guess they will provide him with an HD6950 1GB/2GB, but nothing below an HD5870, that's illegal at least in Europe, not sure about the US.

Anyways, I am sure if he talks nicely to the store, they'll offer him a brand new HD6950 2Gb, I've seen it with another HD5870 RMA from a friend in Madrid about a week ago, he bought it from PCComponentes.com

Kevin

 

[MintMouse]

Is this a new card? In terms of a refund, all the retailer has to offer you is the value of the card worked out by multiplying the original value of the card by the percentage of the warranty left. So if it's old then you may not get a lot in terms of refund, if it's very new then you're in a much better position.

On Furmark, I believe the newer cards 69** have a different way of regulating power and fumark can no longer break them. I'm not sure that you should be warranted for damage caused when using Furmark. And many places will void a warranty once you've taken off the stock cooler (to go water-cooling).

I don't know how much of that info you've offered them, but you may not be in such a great position...

 

[the_beast]

The refund value has nothing to do with the warranty left or the money paid for the card - if it's under warranty (and therefore it's implied that the card should still work) the replacement should be equal in performance to the failed card. The money refunded should be sufficient to buy a replacement card of equal performance (ie just because you paid £200 for a card that failed doesn't entitle you to £200 if a card with equivalent performance (as far as is practicable) to the one that failed now costs £50 - you would only be entitled to the £50).

It's also worth noting that the length of the warranty (in the UK at least) doesn't necessarily indicate the length of time you're actually entitled to claim a replacement for. If you buy a new laptop for example, it is reasonable to expect that it should work for a minimum of 2 years for example. Therefore even if it's sold with a 1 year warranty you would be entitled to have it repaired or replaced (at the sellers discretion) if it failed after 18 months, even though the warranty has 'expired'. This wouldn't apply to items sold on clearance or as 2nd user, refurbished etc though. You have to fight for this most of the time though as few places will do it without a fight. I've managed to get a couple of mobile phones replaced that failed after the 1 year warranty had expired in this way, because they were sold on 2 year contracts and therefore it is only reasonable to expect the phone to last for at least the length of the contract. A brief mention of your legal rights under the Sale of Goods Act 1979 and the Sale and Supply of Goods Act 1994 usually helps though.

Again - all of this is UK only, but I hope it helps someone...

 

[scatteh316]

If a product is over 12 months old and it dies they don't legally have to replace your card with one of equal price or performance.

They legally can give you a card that's valued at the cost that your broken card is worth in the current market.

They're giving you a 6850 as a replacement as they feel that market value of a used 5870 would only give the money to buy a new 6850.

So they aren't really doing anything out of practice. Most company's do this.