As far as I know, they only test the chip to see if it works, not the sensors.
But it MAY be your motherboard.
But it MAY be your motherboard.
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Wouldn't that be considered lying if they claim to have tested it?
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Originally Posted by Puscifer Honestly, they probably didn't even check the temps to realize that the sensor is stuck. They probably just stick the CPU in a system and see if it boots, and since it does boot they say that it works fine. I sent back an 8800gt to XFX because it ran way too hot and they told me that they tested it and found nothing wrong. They replaced it anyway though and the one I got back ran way cooler in the same environment, so the first one definately had an issue. The point is they obviously didn't check its temps when they tested it or they would've saw the same results I did. I wouldn't pay them anything though, I would reply to them stating the exact problem you have with the chip and challenge them to prove that it's working fine. I don't think they're neccesarily lying to you, just not testing the chip thoroughly enough. |
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Not if the workers are just lazy...Which is most likely the truth.
Originally Posted by slothfish Wouldn't that be considered lying if they claim to have tested it?
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Meh, I suppose
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Originally Posted by slothfish Wouldn't that be considered lying if they claim to have tested it?
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I agree. Perhaps they just need further clarification to understand. After all, their minds are probably dulled from the day-to-day work they have to do. So, I say it's time to wake them up and say, "hey, please run this chip in Windows. Then open up Real Temp and give me detailed results of your findings. Here are my findings, and they show that the sensors are stuck." I'm sure that they're just sick of the same old crap day in and day out and would rather not put any effort into this. So, show them that they need to wake up and pay attention.
Originally Posted by Puscifer Honestly, they probably didn't even check the temps to realize that the sensor is stuck. They probably just stick the CPU in a system and see if it boots, and since it does boot they say that it works fine. I sent back an 8800gt to XFX because it ran way too hot and they told me that they tested it and found nothing wrong. They replaced it anyway though and the one I got back ran way cooler in the same environment, so the first one definately had an issue. The point is they obviously didn't check its temps when they tested it or they would've saw the same results I did. I wouldn't pay them anything though, I would reply to them stating the exact problem you have with the chip and challenge them to prove that it's working fine. I don't think they're neccesarily lying to you, just not testing the chip thoroughly enough. |
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Oh really? Wow, great. Why don't you fax me the screenshots of the idle and load temps so I can see how it's working for you?
If they are willing to do that, you should pony up a reasonable fee (if they agreed in the first place). If not, then you have no way to know their not BS'ing you.
Originally Posted by Averageman I recently bought an Intel E8400 E0, and like many other E8400's its temp sensors were stuck. So I decided to RMA it. My supplier sent me an e-mail saying they tested it and it worked fine for them, so now I need to pay for testing and shipping. |
If they are willing to do that, you should pony up a reasonable fee (if they agreed in the first place). If not, then you have no way to know their not BS'ing you.
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Good point. I agree that they probably just tested it with 100% load and then said, "yep, they work just fine". But that's likely true. For example, my sensors cannot go below 33°C, but they work just fine once the temps go above that. So, as long as I know what the temps are when there's load, I don't care one bit.
Here's a quote from Real Temp's Results window that comes up after clicking Test Sensors:
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But, I say that this makes sense since it's really the load temps we need to watch, not the idle temps.
Originally Posted by t_russell Sensors stick below 60c they usually work just fine above that. If they tested it to the thermal threshold then they probably did work. |
Here's a quote from Real Temp's Results window that comes up after clicking Test Sensors:
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Intel has designed and calibrated these sensors to accurately trigger thermal throttling and thermal shutdown and does not recommend using them to report idle temperatures. |
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Whoa, nice analogy.
Originally Posted by t_russell When testing a sensor that must report accurately throughout it's range then you would want it to work correctly. If you are testing an upper limit sensor then the bottom of the range can be off or fail completely as long as it is accurate at the upper end. These are upper limit sensors plain and simple. We just got used to using them as a monitor. You shouldn't use a high level float that doesn't even reach the bottom of the tank as a level sender. But this is what we do. |
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