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Rant: Went to Fry's todayto pick up a new display around the 30 to 32 inch size, another video card, and possibly an e6700 + Mobo. Made my selections, no help until I got to the cpu. Took me 1hr 15min to get what I already knew I was going to purchase. I get up to the checkstands, the slob at the end barks "number 15 dude", and turns back to his dull, lifeless stare... I head to 15, and am greeted by a seemingly friendly cashier. She says hi, scans my purchases, sends for an order on my monitor from the stockroom, then pauses at the new laser mouse in my pile. The cashier explains to me that the mouse is not on my order receipts(ridiculous policy), and orders me to walk it back to the dpartment to get a new purchase order. Yeah, ordered me. I looked at her like she was nuts, and she asked,"Is that a problem sir?" in the most sarcastic tone ever. So, much to my dismay, I headed back toward the department only to turn toward the customer service liason booth. After explaining the impudence of the cashier, he asks, "I don't see the big deal..." This of course prompts me to ask for the Store Director. Well Mr. Makes-a-lot heads his way down, listens to the tory, asks me to calm down(mind you I've been in the business of executive protection for the last 7 years, I'm very calm), then offers me a $5 gift card/certificate, and walks upstairs. Didn't ask me if I needed any help, didn't ask what happened from my point of view, barely made eye contact. Remember, I had over 2K in product still sitting on the register, ready to be purchased... I cannot believe the service I had recieved, and was ready to walk. As I approached the doors, I noticed 4 people, very well dressed, all had the same kind of cell too. District Managers!!! So I vented to all four, very professionally, and explained my planned purchase. Next thing I know I'm handed a 250 dollar gift check for my troubles, and the suspect cashier is nowhere in sight. When will the customer find convenience???
 

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So basically they paid you $255 to accept the insult and continue shopping.<br>
Adding insult to injury pays well these days I see.
 

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Discussion Starter #3
250, I tore up the certificate the first time and threw it at his feet(immature I know), but I just couldn't tear up the second. Do you blame me...
 

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Fry's employees and management sucks, and the stores themselves are so-so. I only go there to make small purchases or for stuff that I need right away (like emergency MOBO replacements) since I can always return it after I get a decent product online.
 

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Customer service = newegg <img alt="" class="inlineimg" src="/images/smilies/biggrin.gif" style="border:0px solid;" title="Big Grin">
 

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It's much easier to throw money at something than to actually try to fix it.<br>
My boss in my highschool job (pizza place) understood that he wasn't paying us enough to genuinely care if the customers are happy. He had worked in pizza shops for a decade before opening his own - and he knew what it is like to have a customer get completely peeved over some minute occurace. Many times it's worth the hit profit-wise (they aren't actually paying you $255 - they're just making $255 less) just to be able to tell a customer - I have enough loyal, pleasant customers that I can show you just how little I care about whatever you think is the end of the world.<br>
You think that $2000 you were about to spend actually matters to managers of Fry's? Or, for that matter, the cashiers? The retail business is much more beauracratic than personal.<br>
That may sound harsh - but after a few years on the wage those people have, dealing with people who seem to go out of their ways to make your day more difficult - you'd get to that place too.
 

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<div style="font-style:italic;">250, I tore up the certificate the first time and threw it at his feet(immature I know), but I just couldn't tear up the second. Do you blame me...</div>
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Hell no, it will make a great christmas gift for somebody on your list.....unless you think your next visit will coincide with that of the district managers.<img alt="" class="inlineimg" src="/images/smilies/wink.gif" style="border:0px solid;" title="Wink">
 

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Yeah, well youcan't beat the prices :/. One time I called one and answered the person the repeat something she said and she was like "What?" like she was the boss of me or something...
 

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Atleast your guys have a Frys, I live in iowa and have never seen one in my life =/ We have absolutely no where that you can go locally and buy good hardware.
 

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I'm convinced no one gets paid there...they live in vans down by the river.
 

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I saw "Fry's" in the rant section and I started to foam at the mouth. I can't stand the employees there. It doesn't matter how much they get paid. I'm underpaid for my job and I'm not a total piece of s*** to others. They hire morons that have no clue what they are talking about. I'm done.
 

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Why shops at Fry's in the first place?Newegg is clearly better.I have only bought one thing with them and they are #1.Not fry's.
 
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