so its stuck at the xp loading screen?
Originally Posted by [Teh Root]
Clean Reinstall of Windows, Reset CMOS first though, in the BIOS set the HD to be read first. If nothing works, if you can't install it may be a dead HD.
If it is a SATA drive just tell her to look for the silver thing with the rectangular Red Wire going to it, and the black one with 4 coloured wires. Tell her to remove the Black one, and then plug it back in firmly. Then repeat for the SATA cable.