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Discussion Starter · #1 ·
Hi!

I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community
smile.gif


Hope you can help!

Thanks in advance!
 

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Discussion Starter · #2 ·
Oh, this might be in the wrong section, but I have no idea :S
 

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Have they tried to unplug it from the wall and then plugged it back in after a few minutes
 

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Discussion Starter · #4 ·
Quote:
Originally Posted by woe96 View Post

Have they tried to unplug it from the wall and then plugged it back in after a few minutes
Seriously, would that help? Or are you just trolling me?
 

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Discussion Starter · #6 ·
Quote:
Originally Posted by woe96 View Post

it could help
I've told her to try it, so I just wait
smile.gif


Other suggestions are more than welcome too!
 

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Discussion Starter · #8 ·

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Quote:
Originally Posted by WhitePrQjser View Post

Hi!

I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community
smile.gif


Hope you can help!

Thanks in advance!
If holding the power button turns it off and when pressing the power button again returns back to how it froze then that means the iMac is not really turning off (maybe going to sleep). Try disconnecting the iMac from it's power source (either from the back of the iMac or where the iMac's power cord is plugged into) and then after 5 seconds plug it back in. The iMac will be completely shut down at this point. Turn it back on and see if the iMac is now operable, if not, this may be more of a software issue (or maybe hardware, for example, the hard drive).
 

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Try get her to boot in verbrose mode
(by holding command and V) Then, if it freezes at a message we will know what it is and then she can send that to apple 'guinieaieasiasez'

HA
 
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