[WhitePrQjser]

Hi!

I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community

Hope you can help!

Thanks in advance!

 

[WhitePrQjser]

Oh, this might be in the wrong section, but I have no idea :S

 

[woe96]

Have they tried to unplug it from the wall and then plugged it back in after a few minutes

 

[WhitePrQjser]

Quote:

Originally Posted by woe96

Have they tried to unplug it from the wall and then plugged it back in after a few minutes

Seriously, would that help? Or are you just trolling me?

 

[woe96]

it could help

 

[WhitePrQjser]

Quote:

Originally Posted by woe96

it could help

I've told her to try it, so I just wait

Other suggestions are more than welcome too!

 

[jakethesnake438]

Try a SMC reset

http://support.apple.com/kb/ht3964

 

[WhitePrQjser]

Quote:

Originally Posted by jakethesnake438

Try a SMC reset

http://support.apple.com/kb/ht3964

Thanks!

I've just suggested it to her. I'm just gonna see what happens

 

[cubanresourceful]

Quote:

Originally Posted by WhitePrQjser

Hi!

I have a friend, who has a problem.

Her iMac suddenly froze, and mouse and keyboard don't react. When she holds down the power butten, it just starts up frozen at the same position, she turned it off from - if that makes any sense.

Has some of you any clues as to what it could be? I'm not a Mac guy myself, so I cannot help her. That's why I turn to the trusty OCN community

Hope you can help!

Thanks in advance!

If holding the power button turns it off and when pressing the power button again returns back to how it froze then that means the iMac is not really turning off (maybe going to sleep). Try disconnecting the iMac from it's power source (either from the back of the iMac or where the iMac's power cord is plugged into) and then after 5 seconds plug it back in. The iMac will be completely shut down at this point. Turn it back on and see if the iMac is now operable, if not, this may be more of a software issue (or maybe hardware, for example, the hard drive).

 

[jakethesnake438]

Try get her to boot in verbrose mode
(by holding command and V) Then, if it freezes at a message we will know what it is and then she can send that to apple 'guinieaieasiasez'

HA