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Install problems for "a not so techy guy"

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Hey guys,

I'm new around these parts, so thanks for letting me register and any help that anyone is willing to offer. This post is going to be quite long, but I figured I'd explain everything so that way if you guys can help, everything was explained in detail and it would save you time in the end. My apologies, but my response won't be this long lol.

This is my first card install ever, so please bare with me here. Trying to learn about building and modifying a pc so I can build my own one day but I'm having a problem getting my new card installed on my desktop, not sure if it's a driver issue, card malfunction, or I'm just missing something in my installation process.

I'll start off with my system and pc specs incase you need the information;

Dell Dimension E510
Windows XP 32bit (Media Center Edition)
upgraded RAM to max of 4GB (4 1GB sticks) from the stock total of 512MB
stock graphics card is a ATI X300
500GB Hard Drive
everything is stock as well (MB, powersupply, etc.)

Here's what started this journey of mine


I'm an art student and I use Photoshop (CS5) extensively. While in Photoshop, I could not make use of the rotate tool and get an error message that says "Could not complete your request because it only works with OpenGL enabled document windows." Going into the performance settings of PS, it says that there aren't any GPU settings available with Photoshop Standard. When I hover over that section, it says "Graphics hardware acceleration is unavailable, you will need to upgrade your video driver, and possibly your video card."

Ok, from there I was recommended by a friend that an ASUS 5450 HD card was compatible with my pc and would solve my issues I was having with PS and I could utilize OPENGL documents and what not.

I purchased the card reading and reading many different ways of how to properly install the card. I followed them numerous times, and all I ever end up with is a pixelated screen, a forced reboot after installing the new drivers, and a blue screen of death afterwards.

I'll list everything in my process that I did because maybe I'm missing a step or just not doing something correctly.

1. Right Click "My Computer>Properties>Hardware>Device Manager>Display Adapters>Right Click RadeonX300 SE 128MB> "Uninstall"

2. Turn PC off

3. Install new card, and turn PC back on (screen is already pixelated from here)

4. Install new drivers from the disk (forced reboot after installation is complete)

5. screen is still pixelated, and right after Windows loading screen, blue screen appears and says it's stuck in a continuous loop and a problem with ati2vag.

That's the process that numerous sites have told me I should follow, but it does the same thing every time. If I put my old card back in, it works fine. Not sure if the old drivers are still hidding somewhere or not, but that's what's going on.

Again, sorry for the long post, but I don't know what else to do. Any thoughts?
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Discussion Starter · #5 ·
hey guys

I tried again and no luck. I posted some vids of my process to help show you guys what I've been doing. They're kind've lengthy if you wanted to watch and see what happens (just skip over the shut downs and booting sequences).

Any help would be awesome and appreciated!




(vid 3)
 

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Discussion Starter · #7 ·
I'll double check just to be safe, but the ram is installed correctly. Windows even recognizes it lol all are snapped in, I think the video just makes it look like it's not.

As to the power plug, on the back the card? Or something else? The card doesn't need a power supply as there's no hook up for it
 

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Discussion Starter · #9 ·
lol yeah I'm definitely a newb!

I bought the card from newegg to keep the price down. I explained my problem to a friend and a gentlemen at amd (over the phone) and they both said the screen shouldn't be pixelated as it is after installing the new card. I followed up with newegg yesterday and they send me return labels and all that, so I can return the card, it just has to be in the next few days.

after looking at the I/O, yes there is another VGA looking input (it was covered by a small plastic cover), so maybe that is the problem as you suggested.

Either way, I'm down to try whatever you guys think could solve the problem. I just don't have a back up pc right now, so if we do decide to go further, I'll back everything up just to be safe (if you guys suggest doing so).

Should I keep the card and try, or return it, wait for the new one, and try all this again?

here's my board and processor specs;

Processor.Type Intel Pentium 4 630 / 3.0 GHz .64-bit Computing Yes .Installed Qty 1.0 .Max Supported Qty 1.0 .Processor Main Features Intel Execute Disable Bit , Hyper-Threading Technology , Intel Extended Memory 64 Technology , Enhanced Intel SpeedStep Technology

Board Chipset type Intel 945G Express .Data bus speed 800.0 MHz .Cache Memory.Type L2 cache .Installed Size 2.0 MB .Cache Per Processor 2 MB .Environmental Parameters.Min operating temperature 50.0 �F .Max operating temperature 95.0 �F .Operating humidity range 20 - 80%

hopefully that helps
 

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Discussion Starter · #13 ·
Thanks for options brettjv

I did as you suggested;

booted up with the new card after using the ATI uninstall option (just the software). Booted up with the same pixelated screen.

Went into BIOS> Video> Primary Video>

gives me two options from there which are;

Auto - use the add-in video controller
Onboard/PEG - use the integrated video controller unless a PCI express Graphics (PEG) card is installed. The PEG card will override and disable the integrated video controller.

The bold is the choice that I went with since it sounded similar to what you suggested. Saved my settings, and exited BIOS. Booted back up with pixelation, and made it to my Desktop as usual. Windows recognized that I installed new hardware, so when I popped the cd in, it stated installation as usual. Says it installed properly, and required a reboot. I did so, and ended up with the blue screen once again after the lol.

I'm sending the card back today so hopefully that solves the problem.


and just as a heads up, the VGA port on the I/O does accept my normal VGA cable, guessing that's the onboard video controller?

Just out of curiosity, if I get a new card and the same problems occur, what I should I do from there? Save up and buy a newer computer lol?
 

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Discussion Starter · #15 ·
Received the new card and had the same problems again. Has to be an incompatibility problem as mentioned (or it seems).

I just wanted to say thank you to everyone for all the info and help you all gave. I greatly appreciate it! If I ever have any other questions, I know where to come
kungfu.gif


thank you so much again!
 
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