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Hi, I'm trying to fix my friend's laptop, and it's a Toshiba Satellite C640.
The laptop's hard drive has failed, and I'm trying to open up the hard drive bay to replace the hard drive.

However, when I tried to unscrew the screw (there's only one screw that hold the hard drive bay cover), it does loosen, but it won't loose and make a clicking sound when I tried to loosen it further.

How do I remove it? I did Googled it up and all I have to do is to pull the cover up since most laptops have a captured screw design
 

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The screw won't remove from the panel because there is a split washer on the other side. The panel should just pop/slide out and that's it. You literally answered your own question in your port.
 
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