yea that is good service.. apple hooked my dad up with his apple cinema display. h ehas a 23" one and it had some problems sent him a box.. and he sent it out, got it back real fast, but i had developed a different problem.. so apple took car of that, and then offered him a free Isight cameran and new ipod shuffle. Now he is having problems witht hte monitor again, he saw someithing like a burn in that he hasnt seen before. Apple said they would take care of him and he asked about a laptop and they offered him a laptop as a swap for his monitor. pretty decent if you ask me.. just sucks that he is having problems witht the monitor. I guess thats what you get from buying from ebay.